I'd give 5 stars if it weren't for the rude, young, Hispanic security guard. He used fowl language…read morein front of me (the F word) when speaking to another guard. There were two security guards on my visit to this office... a tall, bald white guy, and this younger Hispanic male. The white guy stood by the front door, and greeted people as they entered the building. The Hispanic security guard sat at a desk underneath one of the monitors. He was very unfriendly, which was quite a contrast to all the other workers I encountered here, who were all very cool. This young man should learn how not to be rude, and how to treat customers. He seems to have an attitude problem.
Anyhow, I visited here 3 times in the past 2 weeks. All three times when I was helped at a window by an employee, they were all nice, and treated me with respect.
One thing that I wish they would improve upon is, the loud speaker that calls out the numbers. I can't make out what number they are calling, because the sound is not clear. It seems too loud, and so the sound is heavily distorted. I bet you might be able to make out what number they are calling better, if you were outside somewhere. Or, if they simply turned down the volume. So yea, the loud speaker is so loud inside, I just can't make out the number. I discovered the numbers being called do not always appear on the monitor screen, so you can't rely on that, either. When I thought I made out a few numbers on my ticket, I approached the window cautiously and after providing my number, asked if he had actually called it. He replied, "yes". I was assisted by a very competent Asian guy. On my previous visit, I was assisted by an old white man, who was also helpful and pleasant. Like I said, I would give 5+ stars if it weren't for that rude Hispanic security guard. If he is going to sit on his a** and do nothing, he could atleast be kind to people. Geez.
Just for the record, I hate to have to describe people by their possible race, but I do not know the names of any of these people.
This review is for the SSA office in Victorville ONLY. I am not including anyone who I spoke to on the 800 national number. I called that number in March, and spoke to a woman who gave me 100% false, incorrect information, which led to me waiting months and months, wondering why I wasn't hearing from anyone. The instant that I made an appointment at my local SSA office in Victorville, I started to get my case processed right away. Thank you.