Horrible customer service I suggest never using this facility…read more.. Never answer their phones always, and when they do the representatives are very rude and unhelpful.. Stay away at all cost.. Also possibly infested with cockroaches. The check in process was easy but the checkout process not so much... Wi-Fi and pool are substandard.. Shuttle service crowded and unreliable

Thick comfy beds, with extra pillow top. Cleaner then most. Not a very good continental…read morebreakfast. Not very many views. Small shower area. Very eclectic taste. Low rates, always vacant. Free long distance. There is no WiFi available. There is free laundry service, pick up and drop off. Always leaves a light on for you..

My son is detained at West Valley Detention Center in Rancho Cucamonga, CA. He was having a serious…read moreissue with his meals and this was causing extreme weight loss and health issues. The young lady, SCS Sanchez, who answered the phone when I got through, was so kind and pleasant. She put me on a brief hold and called his unit for more information. When she came back on the line she gave me good information that the issue was taken care of by one of the Sargent's today and that he would be getting his meals correctly. Thank you SCS Sanchez; I was ready to do battle and you just quietly, patiently and efficiently got the information I needed. You blessed this Momma's heart!!

I call and they never answer phone ( picked up phone 1 time & left phone off hook) ..Went to…read moreinformation desk recently & very rude ( young Mexican lady) like they don't want to do there job .Call set up appointment & no answer because last time I did online didn't go through. Had the worst experience just going to see my mentally ill son . They should put a gate opener because last time we waited 5 minutes and no one was in the front entrance so we drove through... They need to have a little compassion with families visiting loved ones . We're not criminals! The lady that checked us in was good for visitation and the guard to check us to go through security was very pleasant. First time visiting my son in jail so we were a little nervous and we were running late to boot

Santa Monica jailhouse is centrally located in prime of Santa Monica on Main Street. But your stay…read morehere is and will be short. More likely than not you will be transferred out to one of the bigger county jails. This jail house needs a better paint job. I strongly recommend against coming here. But if you do call a criminal defense attorney. The jail needs paint both on the outside and on the inside. The ocean breeze is good. Enjoy it while it lasts. This is one of the few jailhouse sin the world where coming here anytime of year is fine bc of the great weather in Santa Monica. Hot weather makes people more violent. Anyway keep out is best policy.

I can tell that this facility has no way of leting people die, staff periodically check the cells…read moreevery hour as well as the cells have round edges so you can't attach anything to them.

I'm a bail agent my last trip here WOW. When you post bond…read morehere it takes them an hour to actually check it let's start there. Then the lady on the phone was so rude so dismissive. She didn't want to give me info and was getting annoyed I kept double checking what she said. When the 1st and 2nd times they didn't do their job right and gave me wrong info. She's like I already told you the info I don't need to repeat it I'm like well you gave me the info the 1st and 2 nd time too. And whoever enters the info online on the website ALL WRONG TOO. Just gross behavior. I'm from La I had to drive back 3 times. THREE. Their system is just horrible. Lobby people are nice but have no access to any info or any role in the bail checking process. Update: I dropped off the bond for the third time at 8:30. I called southwest justice detention jail just now at 9:13am to see if it's "approved" since a good amount of time had passed. The female officer is like you couldn't have dropped it off 40minutes ago I was the one you talked too and I'm barely on shift. I'm like I have a time log on my phone. What do you mean it hasn't been 40minutes. It took them 40minutes to get the bond. And she said it'll take another hour to approve it. I want to know whose overseeing riversides bail today because I've never had an issue like this here before. Must be a today problem. Wow

Best location in Riverside County to lock up the protesters who loot our city. I heard the food is…read moreterrible, and the living conditions are ready to spread COVID-19... Stay Home, Stay Safe, Stay Alive

First lets be clear, I give it 3 stars because, It Is A Jail! I can not give a jail 5 stars…read more Nobody like jail. But having said that, it is getting the highest rating I would give any jail. I have gone here to visit a person several times. The staff are always friendly and quick. They have even started my visit early because I was there early. From the time I walk in the door to the time I start my visit has been often less then ten minutes! That is quick. But I will point out that many times I have been the only person there to visit someone. And I think that is terrible for the people in there, but good for me. I should note that the visits are not in person, They are via video calling. They have many booths set up , you will be assigned a booth, you go there and wait to see your friend show up on the video, then you pick up the phone handset and begin your visit. The cameras could use some adjusting and maybe put in taller chairs, because to sit properly in the chair the inmate only sees the top half of my head. I have to sit up higher to get into frame better. But I could see my friend just perfect. So visiting it really just "real time, controlled, video calls. they last 45 mins. There is a count down clock running in the upper right corner. PROS So to sum it up. Quick sign, Quick start times, Friendly staff Clean facilities, Bathroom available Drinkable water CONS It IS a jail It is NOT face to face cameras need better pointing It IS a Jail! Search is always possible Deputies everywhere can only bring Keys, ID and Facemask IT'S JAIL It is what it is! Hope this is helpful

Food was trash and the housing was terrible but free, matter of fact everything was free, can't…read morereally complain.

I would like to take a moment to recognize Correctional Office Chappel who was our intake officer…read moreduring our recent visit to see our incarcerated loved one. Officer Chappel has been extremely helpful , professional,and compassionate My wife uses a wheelchair Officer Chappel ensure she clears security checkpoint as comfortable as possible Officer Chappel is tuly appreciated and deserves recognition for the way she treats us

Modern facility and friendly service! Getting out is the…read moredifficult part! Visitors welcome!

Food i had in Adseg was sub-par, the bunk was cold and hard, i looked at the bedframe for why it…read morewas so uncomfortable and it was made out of concrete!, i think my blanket was even used. What a train wreck, i guess they don't want return customers.

Visiting is from 9am-3pm getting a visit on Vpass is basically impossible. They start appointments…read moreon Mondays at 7 am but within secs they are filled and walk-in are only permitted when their time allows it. I was able to get an appointment by complete luck late Friday night for that Saturday. There is no denim, no clothes that Resemble staff or inmate clothing and no cell phone allowed especially in the visiting center even if you just walk in to ask a question if you have a visit at anytime that day your visit will be canceled without hesitation. Keep your phone in your car. Use your phone while inside your car. Tokens are $2 single dollar bills only. The machine is near the entrance. You need the token to take a photo inside. As inmates cannot buy them inside even using their money on the canteen before the expected visit. The staff is absolutely horrible to expect everyone visiting just knows the process and they act as if every prison runs the same. They are rude. They are very disrespectful. They are very inconsiderate. They are the worst. Their inmates having visits obviously affects their lively hood. Since taking a few moments to clearly explain their process effects them so seriously they should make a quick 3min video and post it on their website. So when they get NEW visitors everything is simple.

I was there for 5 months and a pretty bad charge and beign my first time ever on jail i hanged with…read morethe cops and staued away from the hispanics who thought they owned the place. I enjoyed my special diet for the celiac disease i have and the diabetes as well. I went to jail scared and i came out with stories of racism towards those who were classified as black or others by the hispanics, and stories on how homosexuality runs rampid with the straight inmates and how these closeted homosexuals mistreat the gay inmates. I was called a traitor to my race and i gave myself the name of snitch to deter any hooligan from getting to close to me.

Destroy the whole jail they treat everyone like they're in hell…read more And they do not feed you

Disgusting building, staff is horrible. Profiting off the suffering of others. Smells disgusting,…read morestaff doesn't listen or help. Staff should be incarcerated

There is the Twin Towers the public sees, and then there is the Twin Towers families experience…read more Cold. Isolating. Terrifying. Even scheduling a visit feels like a battle--the outdated, glitchy website makes it incredibly difficult just to see your loved one. It left me feeling like families are kept at a distance instead of being encouraged to stay connected. My loved one went five days without prescribed psychiatric medication until he suffered a seizure, and by the time I saw him two weeks later, I barely recognized him. No family should have to experience that. If your loved one is there, document everything, keep calling, and never stop advocating for them. This was our experience, and people deserve to know there is another side to Twin Towers. They make everything so difficult when it comes to families supporting their loved ones.