Hands down, best sofa we've ever purchased! It is soooo comfortable, and it has NO "new sofa" odor!…read more I have asthma and allergies and the "new sofa/carpet/flooring, etc" odor causes me headaches and they feel toxic. I truly believe our Joneses sofa was made with safer materials, and high quality! It's not the "least expensive" choice, but we feel reasonable and worth it. We intend to keep it for decades. You get to pick your model and fabric, with many to choose from. And, it's made locally, which is validated by it being made and delivered in less than 2 weeks! The staff is also super helpful and friendly. We lost our home in the horrible fires 1/7/25, but we are rebuilding and will need one more sofa once our house is ready, and Joneses will be our go to!

Another fantastic experience with The Joneses LA. This is our third time working with them. We…read morereupholstered our couch that we custom made with them years ago. It feels brand new! Everything from the in-person shopping to the delivery is easy going. If there are any snafus, they fix it right away with no stress. I always recommend them the moment a friend is looking for a couch.

Excellent selection of quality furniture and bedding, professional and friendly sales people and a…read moregreat value to quality for the price. We looked at several furniture stores and went to LA Furniture Store and Design Center based on the outstanding customer reviews. We were looking for a mid-end sofa recliner and found exactly what we wanted: A quality piece of furniture, firm and comfortable, with a durable leather covering and backed by a good company. Phillip, our sales person, introduced himself as we entered and informed us about the sale prices and the layout of the store. He allowed us to browse, uninterrupted and was available to answer any questions that we had. He made the buying process very relaxed and convenient. We wanted to think about the purchase so we called back the next day and Phillip assisted us with placing our order online. The process was secure and convenient as they use a secure link to provide credit card information. Phillip kept in contact with us throughout this process and confirmed each step, which was reassuring. We highly recommend LA Furniture Store and Design Center based on our exceptional experience.

All pieces bought were badly damaged. Took photos and videos and sent to customers service and they…read morewere not only rude kept telling me to take videos and pictures by keeping furniture together. Kept denying refund. Store agents showed utter disregard to respect and said they won't refund and don't care how I handled the issue. Never buying anything from them again. I had to pay extra to get the furniture removed from my apartment since it was completely damaged.

My wife and I had an amazing experience at the Joybird showroom in Downtown LA thanks to Jazmine…read moreRenteria! We were in the market for a new couch for our home after returning one from another store that just didn't work out. Jazmine was incredibly kind, patient, and knowledgeable. She walked us through all the different styles and fabrics, explained what would be best for easy cleaning, pet-friendly living, and even gave tips on colors that help hide fur (huge plus for dog owners like us!). We visited twice before making a decision, and Jazmine never rushed us--she made the whole process stress-free and enjoyable. We ended up choosing the Bryant Petite Modular Sectional in Royale Sage, and it's absolutely perfect for our space and lifestyle. If you're looking for great furniture and even better customer service, definitely check out Joybird Downtown LA and ask for Jazmine. She made the experience amazing!

Free 2 hr parking in the ROW DTLA lot!…read more I am currently in the market for a couch and had come across Joybird ads online, so I was excited to see a showroom in LA. The store is quite expansive with many different models on display. I shared my preferences with one of the associates, Kayla, (sizing/firmness/seat depth) and she was very kind to show me models that fit the criteria. At the end of my visit, Kayla provided some fabric swatches and emailed links to the couches I had expressed interest in. Overall, I enjoyed my experience here and would recommend checking out Joybird if your budget allows!

I had a custom-made sofa with the sofa sleeper bed installed in it. My son and I designed it. I let…read moremy son pick the materials. We are very pleased with the sofa. It is a sofa with a chaise. The couch is now about six years old and we still love it. The sofa we made in 2019 gets more than 10 out of 10 stars. Everyone who comes over or falls in love with it. More recently, I came in last week to help my nephew pick out a sofa. The owner she's really awesome. She offered us a really good deal on one that was already there. But we could not fit it in my nephew's apartment. So we decided to custom make one. We couldn't be happier with the result of our design. We just submitted it. She made some recommendations to make sure that it sits well and feels well. We should have it in a couple of weeks.

Awesome mom & pop store. Owners are very friendly and good at helping you work through different…read moreoptions during your visit. Even after, they were very good at accommodating some of my changes on the phone and texting me confirmation of my requests. Couch got delivered close to a week after my visit. Very affordable and nice quality couch. Would recommend!

Gorgeous selection and he had a ton of knowledge about the designers and everything was legitimate.read more

I had an excellent shopping experience with Saasaan; He has a great selection of inventory, and was…read morevery patient, understanding, and responsive as I worked through the buying process. His store offers tastefully curated, hard to find inventory at fair prices.

A small coffee shop in DTLA. Street parking is available but depends on your luck and time of the…read moreday. The elongated café has indoor seating only. Order was placed with the barista. Coffee and espresso was made fresh within timely manner. Their speciality coffee is really creamy and sweet. So if sweetness isnt your thing, then watch out. The sun may beam thru the front window, which you could feel the heat. The background noise and music is fairly low, so you can enjoy your reading or conversation. Overall, it was good. It gets a 4.2 out of 5.

Love this place! Great coffee and vibes. It's always a…read moregreat place with plenty of seating. Parking isnt that bad either we always find some right out front or across the street.

Can I give negative stars? Took our money didn't deliver and didn't reply had to go through Amex…read morefor refund. Booooo

This listing is not what you think, this place was in a crappy strip mall and is full of boxes and…read morecheap furniture

We ordered the Wood rail sofa after spending a lot of time comparing options online. I was nervous…read moreabout ordering something custom, but I'm glad I finally did it. The wood base feels very solid and you can tell it's real craftsmanship when you see it up close. The cushions are deep but still supportive. I think it which was important since this is our main couch and we wanted it for weekend lounging. The best thing about it is that it doesn't feel mass-produced. I think it has something to do with the overall proportions and the way the upholstery fits into the frame that makes it feel like it was built specifically for our living room space. It took some time to complete since it's made to order, but we expected it. When it arrived, it completely changed the room. We're very happy with it.

I am going to echo Dave T.'s review from January of this year (2026). The communication was fast…read morein the beginning through Etsy. I wanted to wait until I had enough money to purchase the sofa and they were patient. Once I paid (outside of Etsy) then the issues began. Communication was not great and I called and left messages and finally heard from Luis. I received 3 different completion dates and then one last communication (through Etsy) that they were working on the upholstery after the last ship date was provided to me in an email (not through Etsy) from Luis. Then all of a sudden I hear from the shippers without having heard from the shop that the sofa was completed. The final product? It's very nice, so I am pleased, but I am not sure I'd go through the agita again with this shop. I know they are not a "box store" and I paid for a custom sofa, but that doesn't mean poor communication and customer service. I worked in art shipping for several years at a place that also did house moves and furniture moves for high end clients and know how important customer service is and that if we had to move our dates around we had to communicate asap as we knew people were making arrangements around these jobs. I think they could treat customers with more respect. I am not a wealthy person so the cost of the sofa was a lot for me and I expect some respect and forthrightness.

I love coming here every now and then and seeing what they offer since they are always getting in…read morenew stuff. My favorite is that they don't stick to a single particular style, so you can find basically anything of any style here. The prices are really fair too in my opinion, I have seen RH items being sold for like 80% off of the retail price. The staff here are also the best. The woman who I think is either the owner or manager is always so sweet and kind every time I come and she always makes sure I leave with everything I need, plus she always makes one of the other employees assist with putting everything in my car instead of having me do it myself. I really appreciate this kind of service, it is something I will always remember. This place will be my first stop for all home decor and furniture

Customer service! Was told to prepare a list of items with description and possible price. I did…read moresend photos and description, detailed. I sent it twice. They did NOT not have the minimum decency to sent an answer. Not good I noticed the owner posted: sorry U expected at least check the email with photos and info addressed! I worked on the preparation of the report so address it!!!

I was looking for a solid wood coffee table with a very specific look in mind, and after striking…read moreout at all the big box stores, I'm so glad I found this business. Marjorie was incredibly helpful from the very beginning. She was transparent about pricing, set clear expectations around timeline and materials, and really took the time to understand what I was looking for. The final product turned out exactly how I envisioned it -- beautifully crafted and truly solid wood. You can tell there's real care and skill behind her work. If you're looking for custom furniture, especially with a rustic aesthetic, this is a great place to start. She's honest, communicative, and clearly talented at what she does. Highly recommend!

I found this business while searching for real wood bed frames and liked their work right away…read more Reaching out was easy, and the whole process was simple from beginning to end. I ordered a bed frame and matching nightstands, and they turned out beautiful. The photos honestly didn't do them justice. Marji and her team were great to work with and kept in touch throughout the entire process, which made everything stress-free. Excellent quality and price.