Another fantastic experience with The Joneses LA. This is our third time working with them. We reupholstered our couch that we custom made with them years ago. It feels brand new! Everything from the in-person shopping to the delivery is easy going. If there are any snafus, they fix it right away with no stress. I always recommend them the moment a friend is looking for a couch. read more

The Joneses LA - Reupholstered couch - Furniture Stores Near Me - Los Angeles, California

I had been sofa shopping for a few months and couldn't find what I wanted. I'd been disappointed in the past by the well known furniture brand/retailers and decided to do some research on sofas made here in LA and came across The Joneses. On my first visit I met Richard who was so patient and helpful. I ended up ordering a sofa exactly to my measurements, in a gorgeous color/fabric and it was made locally and delivered in 3 weeks. Everyone who comes to my house and sits on the sofa doesn't want to get up! It's so comfortable but also an incredibly solid piece of furniture that I feel comfortable will last for ages. And has a lifetime warranty! I am also thrilled with the price/value proposition - I have a custom sofa made in Los Angeles for what I know to be a fair price. Even the people who delivered the sofa were top notch. Highly recommend. read more

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Hands down, best sofa we've ever purchased! It is soooo comfortable, and it has NO "new sofa" odor! I have asthma and allergies and the "new sofa/carpet/flooring, etc" odor causes me headaches and they feel toxic. I truly believe our Joneses sofa was made with safer materials, and high quality! It's not the "least expensive" choice, but we feel reasonable and worth it. We intend to keep it for decades. You get to pick your model and fabric, with many to choose from. And, it's made locally, which is validated by it being made and delivered in less than 2 weeks! The staff is also super helpful and friendly. We lost our home in the horrible fires 1/7/25, but we are rebuilding and will need one more sofa once our house is ready, and Joneses will be our go to! read more

Had the best experience with The Joneses! Gorgeous fabrics and frames to choose from. Quality products. Delivered in a short amount of time. So comfy and well made! Fair prices! We could not be happier!! THANK YOU! read more

The Joneses LA - We love our new sofa! Thank you Joneses! - Furniture Stores Near Me - Los Angeles, California

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Pleasant patio environment and good food, atmosphere similar to a coffee house I like it!

Hard to find shops that still do custom work like this in LA. Got a sectional made and the attention to detail is definitely there. No issues with the order or the delivery. Just high-end, well-made furniture that'll actually last read more

Got my new sofa from The Joneses LA last month and honestly it's perfect. Didn't expect to find something that fits my living room this well. The store had so many nice things, kinda made it hard to choose lol. Staff were nice and easy to talk to. Delivery came on time, no issues, and the sofa looks way better in real life than in the pics.I'll probably go back soon for a few decor things. read more

Outstanding selection. Remarkable quality absolutely love the furniture we have bought here in the past. Excellent value for cost in my opinion, our couches have been in great condition for more than 10 years. Great service, staff is knowledgeable, and extremely helpful. Cannot recommend more. read more

We desperately needed to replace a sectional sofa in our living room that had been water damaged due to a roof leak that occurred several years prior. We shopped around for quite some time but never found anything that was the correct combination of style, dimensions, material and color we wanted. After searching on line I came across The Joneses and noticed they had excellent reviews. We made an appointment and visited the store and were impressed with the wide variety of sample sofa styles and materials they had on display that we could sit in to make sure they were comfortable as well as stylish Noa and Richard assisted us in mixing and matching different design features such as opting for a plinth base and choosing materials and color schemes and making sure everything was done in the proper proportions that produced an overall finished appearance that was sleek and flowed together well. After ordering the sofa a few weeks later it was ready for delivery and looked beautiful in our home. We couldn't be happier with our decision to purchase a sofa from the Joneses. They take pride in their craftsmanship and stand behind their products. Consequently we recommend them very highly! Steve & Chuck read more

Just purchased my second sofa from The Joneses - it's a gorgeous and VERY comfortable sectional - and we are so happy with it! It was custom-made locally and arrived within two weeks. Richard was SO helpful and patient, as was Noa. We ended up selling our old couch on Facebook Marketplace to someone who is also a huge fan of the quality of The Joneses products, so clearly if you know, you know. I think this is the best sofa store in LA, trust them completely on quality and service. Thank you! read more

I have dealt with the Joneses through the years and have always been extremely pleased with the fabrics, selection and design choices. Each sofa has been beautiful and durable through my dogs using the back cushions as their favorite napping spot. When the dirty fabrics/sofa have needed to be cleaned, the comment is how "it should last for a long time"- only problem is that I like a change from time to time. So it was no surprise that I found myself purchasing my 3rd sectional a couple of weeks ago from Gianpaolo. It's beautiful and fits my living room perfectly. My dog has even gone from crushing the back cushions to her own side of the couch - a miracle. Gianpaolo was so helpful and even delivered some matching cushions to my home. I'm sorry to say that I won't need to go back for a while. I love this store, their fabulous showroom with lots of choices and their warm and truly helpful staff. 3 cheers for made in L.A.!!! read more

The Joneses LA - "Happy Girl, New Sofa - Furniture Stores Near Me - Los Angeles, California

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Great store with a large selection of various stylish sofas and fabrics to choose from. Staff is friendly, welcoming and knowledgable. I selected a large sectional that was custom made. The sofa was ordered and delivered within two weeks to my specifications! I did have an issue with one of the cushions, which the owners promptly and personally took care of. Wonderful experience overall. I would highly recommend. read more

The Joneses LA - Furniture Stores Near Me - Los Angeles, California

I can see why there were so many great reviews after visiting this place. Adam took care of our needs in finding a new couch for our business. He really had a good eye, and we even found lighting to upgrade the area. It truly was a pleasant find with so many choices. Another perk was the parking. Next door is a market or accessories store. We spent quite a bit of time chatting with Lizette, and we had such a nice time between the two stores that we got a late lunch and called it a day. What a lovely way to spend a Sunday! You never know what you will find. I discovered some self-care items, like Ayva hair oil, and I was surprised at how great it felt. It was not a typical experience at one of these stores. I will return. read more

I have not made a purchase here but I did call a few days ago to make an appointment to visit the showroom to check out some couches. We came on a Saturday and met with Kerri and she was great! Very nice and made good suggestions. Patient. Knowledgeable. Beautiful store! Beautiful furniture pieces/couches. So many beautiful pieces I'm having a hard time choosing the style of couch I/we want and fabric. So many fabrics to chose from! I know we will be back. I need to come back and look and sit on the couches again before I make my decision (I'm hoping I only need one more visit but you never know lol :-p) it's a big decision and I don't want to rush, you know. I have to add that love what this company is about from what I read on their website. I like that the couches are made locally. Material is sourced locally. Thank you Kerri for you help and great customer service. We will be back! read more

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2nd purchase from them, 2nd time 5 starts all over ! From the lady that showed us the sofa to the delivery guy( finely someone deliver on time as promised ) We will back for the next project read more

The Joneses LA - This is my second purchase from the Joneses la I love the store Excellent customer! service . quality sofas! We love it - Furniture Stores Near Me - Los Angeles, California

This is one of the most beautiful stores in Los Angeles. The curated items are amazing and the whole store feels so tranquil. You end up not wanting to leave! read more

LITERALLY THE BEST!! I highly recommend to get your sofa from here. My roommate and I have had a sectional from The Joneses and we couldn't have made a better choice. Excellent quality and comfort! Delivered as fast as 2 weeks ONLY! We were looking for a good sectional for the past 6 months before finding the perfect spot to make. We were greeted by smiles and Adam was able to put together exactly what we wished for. He mapped it out and pulled some great fabric choices for us. An impeccable experience from the day we came in to the day it got delivered. DON'T WASTE YOUR TIME, THIS IS THE SPOT! Thank you guys!! read more

Joneses LA have a great custom concept but be very cautious of the Warranty they offer as they define the "Terms and Conditions" as they see fit (false sense of security). Purchased a leather couch from Joneses, and after a couple of years the material started cracking and separating from the seams after limited use (see photos). When contacted, Joneses condescendingly informed me that the Warranty doesn't cover it, but offered to create a new couch for roughly the same amount that I originally paid. As a consumer, why would I continue to spend good money with a company that wont stand behind their finished products? Complete Frauds - Warranty is a joke - No credibility or integrity on inferior products they peddle out of their showroom in Beverly Hills. Be Warned. read more

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I want to thank Margot for calling me to review a solution for my issue with my sectional. Her generosity of spirit is admired and makes a world of difference. I have accepted her offer to pick up my Section and restore it to original charm. I can't amend the previous post but I am saying here that it means a lot to me that she reached out. It, also, illustrates the honor and integrity of The Joneses have for their clients and community. read more

What makes The Joneses a top notch company? It's the same reason why great companies are so successful - Margot, the owner has an obsessive focus on creating customer delight - her products reflect a passion for solid design, comfort and doing right by the customer. We'd bought a couch a couple of years ago and returned to the store to buy a sectional. We couldn't have been more pleased. There was a change to the shape in the couch and Margot delivered the changes. The couch itself if top notch. It's better than Restoration Hardware and Pottery Barn etc. Support a local business and just go to The Joneses for all your furniture needs - they'll customize and make what you want and deliver with their White Glove service. We couldn't be happier with our choice! read more

The Joneses LA - Furniture Stores Near Me - Los Angeles, California

Bought a wonderful couch at The Jones's LA, a beautiful store. Great selection, gorgeous inventory..They had exactly the style we were looking for at a great price, too. Service was perfect from purchase to delivery. Looks great in the apartment and I couldn't be happier! Need to return for some throw pillows and accents, of which there are many. A great experience! read more

Kerri is amazing. Took about 8 weeks, but my Ivy is every bit as soft, comfy, and gorgeous as I had dreamt. I'm a little nervous about keeping this thing white, but gosh is it brilliant. read more

The Joneses LA - Furniture Stores Near Me - Los Angeles, California

Wow. Beyond impressed with the customer service and hands on approach with this company. The OWNER came by to make sure the couch we purchased was in upstanding condition because "her company would not be what it is without it's customers." This piece of furniture is my favorite piece we purchased for our new home not just because of the comfort and esthetics but also because of the amount of use it gets. Every time someone walks through the door they immediately ask "where did you get your couch?" Chemical-free and locally manufactured family-owned business is why we supported The Joneses and if you are in need of a high-quality couch comparable to Restoration Hardware look no further than The Joneses LA read more

My 3rd purchase with them, this time for my office, quick delivery and as promised quality. we will be back read more

The owner of Joneses reached out regarding the wear and tear of our couch (see below). They have shown excellent customer service in trying to remediate the issue. I will update following a resolution. Update: I wanted to update my review after owning the couch & chair for 3 years. It has not held up well. The fabric is very worn in areas, the cushions/seating have sinked in and the button tufting is coming undone. If I remember correctly there is a lifetime warranty on their button tufting- but it should not be coming undone after 3 years. Especially for price we paid. Unfortunately we no longer live in the LA area and can't act on the warranty. I can no longer recommend this place- I expected higher quality for our furniture items. We just had our new Chesterfield couch and chair delivered and it looks absolutely beautiful! Josh and Johnny were wonderful in helping us. I was really struggling with fabric type and color and Josh was patient and very helpful in the decision making process. Delivery time was only 1 1/2 weeks for our custom couch which is truly amazing compared to all of the other big box stores and even other small stores we had visited. Their store is beautifully set up- I will be back to buy more as we start to decorate our new home! Thanks again! read more

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This place is the best. Everyone is super helpful and knows their stuff. I went there for a custom sofa with pretty specific dimensions for my living room space. Adam did a great job helping me find a sofa style comparable to what I wanted that could be easily customized to my dimensions. The sofa was ready in just over a week (pretty unheard of for custom furniture orders, even in terms of local builders) and it's beautiful. The fabric is a chic textured brown and most importantly, it's comfortable. Could not be happier with my experience here! *Will add a photo when I get my old sofa moved out of the house. read more

Stephanie is amazing! I am not the most decisive person and she led me through the process with ease. She was extremely knowledgeable and great to work with. The store itself is incredible, from layout to selection but what really surprised me was the vast selection of amazing fabrics they carry. Everyone I interacted with at the store was so pleasant and friendly. My sofa arrived ahead of schedule and it was beautiful! If you're looking for a new piece of furniture or a unique decor item, this is the place. read more

I had a custom made 3 sections, 8 seats in 10 days. it is still in great shape even though I purchased pre pandemic! read more

I have never had such an easy and delightful experience furniture shopping as I did here. Adam was quick to help my bf and I in our sectional needs, we found the exact couch we wanted and he was able to present multiple choices in fabrics and colors. We chose the perfect shade and opted to get the marble table as well since it fit so perfectly with the display. Adam estimated 2 weeks for the assembly and delivery (which is insane, I've never been able to get furniture that quickly) and what do you know he calls me 11 days later saying that it can be delivered in 2 days! Absolutely beautiful high quality pieces and amazing service. Amazing customer service and craftsmanship. Looking forward to furnishing our next home from here! read more

The Joneses LA - Custom sectional and marble coffee table - Furniture Stores Near Me - Los Angeles, California

Having owned this couch for half a year now, I feel like I'm ready to leave some truthful feedback on my experience with The Joneses. Firstly, I want to point out I had a pleasant experience visiting The Joneses in order to purchase our couch. We were helped by the seemingly friendly staff at the time and decided upon the proper cushioning, fabrics and style of the couch we would buy. We made the purchase upon our initial visit and the couch was scheduled for delivery a month later. This is when the nightmare began. A few days prior to the delivery of the furniture to our downtown apartment, we were notified that we had to cough up an additional $100-$200 for the insurance fee that the moving company required in order to deliver to a high rise apartment in DTLA. Not only did The Joneses not disclose this extra charge, the sales rep (a man with an accent, I do not recall his name) was extremely rude about it and blamed us over the phone for not knowing about this moving insurance fee. I told him we did not have the funds and had to think of a solution offline. He was totally unhelpful and merely blamed my girlfriend and I for our shortcoming. We ended up resolving this issue later because we were smart enough to increase our renters insurance coverage by $20 to cover the insurance policy (no thanks to The Joneses). The purchasing experience was already tarnished. Fast forward half a year and I have to say we are extremely displeased with this couch. Out of everything I spend my money on, and it's a lot of things, this couch was my most regretful purchase. It's uncomfortable and brings out my back pain and it's poorly designed and expensive. I wish I could take it back to The Joneses to get it redone but I doubt their customer support would be helpful or sympathetic to the pain this couch has caused my back. If only had I never stepped foot into The Joneses and made this regretful purchase my life would be better today. read more

I bought my custom-made Fairfax couch with marigold yellow velvet back in February of this year. Tiffiny was great and fun to work with, and I had fun surveying their gorgeous showroom. The couch itself is holding up okay, and I am in love with its rich color and fabric. I was, at first, nervous because I couldn't see a picture of the end result. However, I trust the process and was happy with the outcome. My only qualms about it is that the area I frequently sit on already has wrinkles on it, so I just cover it with a blanket and pillows. If this can somehow be ameliorated, I'd be super grateful! read more

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Kerri was an absolute doll to work with as we purchased our first item from The Joneses LA. If you're going to make a substantial furniture purchase, why on earth WOULDN'T you buy local, sustainable and fair wage? Beautiful store, kind people, great looking products. Lots of options. Will upload photos when the piece is delivered in 6 -8 weeks. (Are "big brands" delivering in 6 - 8 weeks these days? NOPE.) Feeling SO GOOD about our decision and cannot wait to get our gorgeous new Derby. :-) read more

We went to many stores looking for the "right" sofa. We had had a picture on our vision board for many years. We also had many requirements. We wanted a sofa that welcomed you and hugged you. We knew that when we saw it, we would know it. After hours of going from store to store we were told to try The Jones LA. We found our sofa! We showed Keri our picture from our vision board.. You could see the creative juices begin to flow. Keri took her time with us because we could not decide on the color or fabric. Keri heard our concerns and help push us out of our comfort zone regarding color. I truly trusted her suggestions. So we bought what we feel will be the sofa of our dreams We get our sofa next week. I am so excited! Pictures to come! read more

The Joneses LA - Bailey loves her new sofa! Her dad's do too! - Furniture Stores Near Me - Los Angeles, California

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We love our beautiful couch and two swivel chairs from The Joneses! We had a small issue and they completely fixed it and we're absolutely wonderful about it. This store provides a bespoke customer experience at a time when furniture shopping is a nightmare. Exquisite unique products, helpful knowledgeable staff - and prompt customer service. Highly recommend! read more

The Joneses LA - Furniture Stores Near Me - Los Angeles, California

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Attention to customer preferences is excellent. Knowledgeable staff. Educates. Does not pressure customer. A bit expensive, but their materials are high in and sustainable. Highly recommend. read more

In visiting my brother in LA I learned about this gem. I sat on their joneses couch all week and loved it so much I had to check out the shop while I was there. The customer service and options from Adam and Johnny were so great I purchased one to be shipped to my east coast home - yes it was that worth it. Since then we've received the couch with fairly reasonable shipping cost considering and absolutely love it. So much better quality than our prior couch. Better quality fabric, liquid resistant finish, durable and extremely comfortable cushion, custom dimensions.... We'll be sure to love it for years to come! Go for the down alternative fill for the cushions. It's a little more $ but it's extremely comfortable and definitely worth it. read more

The Joneses LA - Furniture Stores Near Me - Los Angeles, California

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I AM IN LOVE! I stumbled across The Joneses while driving down Robertson on my way to RH to look for a new couch. This store is an absolute gem and I am so lucky I found it before spending $10k+ on the Cloud couch. Adam took the time to listen and made recommendations for a custom sofa based on what I was looking for. I came back to the store several times before deciding to order and never once did I feel pressured to buy. Aside from the wonderful staff, I just love their story. A locally owned business, where the sofas are made in LA, using non toxic fabrics, reasonable prices and lead times? Sign me up! My new couch arrived earlier this week and I was beyond impressed with the quality and comfort! Huge thanks to everyone at the Joneses for making such a unique sofa! I couldn't be happier! read more

The Joneses LA - Furniture Stores Near Me - Los Angeles, California

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Had a wonderful couch shopping experience here. Took six weeks to get my custom couch delivered. Great quality and customer service! read more

The Joneses LA - Furniture Stores Near Me - Los Angeles, California

This is the second sofa I brought from them. AMAZING. Everything from the service to the quality of the merchandise to the delivery was impeccable! When I had to change delivery times, they were accommodating, friendly and so professional!!! Highly highly highly recommend!!! They have styles that i have not seen at any other furniture stores! Keep it up Joneses!!! read more

The Joneses LA - Furniture Stores Near Me - Los Angeles, California

The team at The Joneses helped me create the PERFECT sofa for my home. I've never received so many compliments in my entire life! I do interior design and have sent 5 of my clients their way so far and all of those clients have been just as thrilled as I have been! 10/10 would recommend the quality and craftsmanship! I will absolutely be back! Again and again. Their furniture is worth EVERY PENNY. read more

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