I signed up with Secure System June/July 2022. They showed up with a bunch of equipment and bulky…read moreequipment that I wasn't expecting. After reluctance I agreed since I was having to leave to North Carolina for work and needed a system for my house. I purchased a second home in North Carolina not long after. I installed SimpliSafe in that home. 1. The system you buy what you need, and install it yourself. The equipment doesn't leave residue. There are no holes or wiring involved. 2. Secure System, stated the system had 24 hour back in the event of power outages. It's Bakersfield, in the summer power outages are frequent. I kept getting calls at 2 am to notify me or the next person in my list o contacts, that we had a power outage. Like who wants to be wakened up at 2am to be told you have a power outage ? Ok, thanks, but don't I have 24 hour back up power in the system? Yes, but we thought you should know you don't have power at 2am. 3. I signed a 3- yr contract for $70/month I tried to ask if I could remove some of the windows they said, you can remove them but we will continue to charge you $70/month. Then the bill went to $78/month. I contacted multiple times no response. 9 months later and im finally in Bakersfield and go personally in to the office. They tell, me oh, maybe a mistake you shouldn't be paying $70 that was a mistake. So since April 2023 I've been paying $78 not $70 as per the same contract that they were holding me. 4. To end my contract early I paid Secure System $826 to end the contract and have them remove all their equipment from my house. They come, remove and LEAVE all the residue, wires, and holes in my walls for me to go clean. The guy who came said, the stuff comes off with Goof Off. I have to go buy things to clean up and patch up their mess. Save your self the time and energy and go with SimpliSafe, $24.99 BETTER service and equipment. You can add or remove whatever you want when you want, I can drop down to $14.99 a month if I wanted to and create schedules on the system. Now I need to pay for someone to patch and paint the holes and clean the reside Secure Systems left behind on top of the $826 I paid them to get out of my house. RESPONSE TO MOLLY: 1. Unfortunate, you can't event get my name right. My name is Jessica per the contract and Yelp page. 2. Thanks, but Molly needs to try to attempt to discourage people with the Cellular Fear to make sure people are afraid and come get stuck on the same issue I did. I have a BS, Chemical Engineering. I've done extensively comparing Secure System to other systems and that's why I can, and WILL continue to help other people not fall for this company willing to cause damage and mess in people's personal property like a home. SimpliSafe partnered is with ADT which is a reliable safety company that LYFT also uses for leading the industry when it comes to safety. Even LYFT uses and partners with ADT for passengers. The cameras send real time video in the event it needs to seen real time to send RESPONDERS !! SimpliSafe does not partner with SmartHomes to ensure the safety and Integrity of their systems. THIRD UPDATE: they connected their shitty system to my HVAC in the attic, and it's been WITHOUT POWER for 17 days because of their technician. In addition to the cleaning, patching, painting, I need to bring my HVAC contractor that had installed all new duct work and HVAC unit to go see why, if the breakers on the panel are on, does my unit not have power. BY ALL MEANS WORK WITH THESE PEOPLE IF YOU WANT ALL THESE HEADACHES AND EXPENSES STEALING HOUR MONEY AND DAMAGING YOUR HOME.

The service while active was good. BEWARE!!! Think hard before signing a contract even if you close…read morebusiness and move out of state they say you still owe for services even though they aren't monitoring anything anymore! TO Molly : I understand i signed a contract. If I am paying for equipment as you say, then what is the equipment that your staff said needs to be returned upon cancellation? Am I paying for equipment or service? My original review stands, BEWARE of this contract...

A lot of moving parts with my specific Burglar & Fire monitoring system over the years. The…read morehardware, the service techs, the office personal all performed well. However, there is a Accountants Receivable Supervisor, Tony Martin that was instrumental over the many years to keep my account with SSD, up and to the end when I sold the property. I hope the best for Tony going forward. Any organization would benefit from his professional cool demenor and customer relationship skills.

I recently needed to upgrade my system after 25+ years. SSD had installed the original system…read morewhich had worked well-with only a new battery occasionally being needed. The upgrade was handled so well. Vincent was a pleasure to work with and did a neat and expert job. He answered all my questions and made the whole process painless. Any questions, concerns, or issues are only a phone call or email away from being handled.

Western Security..the absolute best response time!! Every single time we accidentally set our alarm…read moreoff, my phone rings to verify if we are OK or need any assistance!! Strongly recommend this company to anyone who wants a peace of mind in or away from your home.

Great service from a local provider. No need to look around at the others. This shop got us what…read morewe needed and didn't push more products on us. It was a pleasure doing business with these guys. Even the installation was a snap. Fast and friendly service with a smile. Thanks guys.

Customer since April 2016 Purchased new monitors…read more March 2021 connection problems began but with wifi extensions all seended to work. Purchased new equipment for two accounts Wed, June 25, 2024. Given install Date: Fri, June 28, 2024 No show/ No calls to reschedule from company. Called to reschedule earliest appt, Mon, July 8, 2024, was sent a 3rd party student tech, nice and tried everything he could for ten (10hrs), but had no limited knowledge of wifi extenders already placed by vivint, and zero knowledge on hardworking internet router to monitor as new equipment is 5G (shorter wave connection) Devices/Cameras stayed on long enough for him to drive off and new cameras dropped offline one by one, and internet connection to monitor was poor to nothing. Made another appt July 15, 24, two (2) 3rd party techs came 7 hrs later same thing happened. Made another appt July 18, 2024 An actual seasoned well knowledged Tech, Abraham Rodriquez was sent for 2nd acct, but not 1st acct both needed to be back online but having only one work order, he was Amazing, he found the system was reprogrammed, needed two firmware updates, checked all device sensors and we were up and running within 1.45 hrs as the reprogramming and firmware updates and reinviting users took time. Note to customers: Any technician other than a local technician shows up for a scheduled appt without a Vivint vehicle be warned, they are a 3rd party installer or a student tech, send them packing if you have any complicated issues. Local Techs are knowledgeable, trained, well-mannered, have a well stocked company vehicle with proper connection equipment and receive technician hourly rates, while 3rd party techs will stay until the last dog dies because they get paid per job, no compensation for driving their own vehicles, gas, mileage etc. I am giving Vivint Company one more attempt to send one of their local techs out as requested to get our other account fully functioning, if they do not, all systems will be cancelled and we move to a local company. The ones who bought out this company, have so many procedures in place away from the brick and mortar here locally, quick dependable customer service is a thing of the past.

My family member has had Vivint service since 2016 and owns all of their equipment outright…read more Despite this, Vivint repeatedly asks customers to sign new, lengthy, complicated contracts when renewing their monitoring service, locking them into another five-year commitment. What is especially frustrating is that the sales representative does not clearly highlight or explain the length of this obligation. Customers should not have to dig through complicated contracts to discover that they are committing to another five years of service. The customer service has also been incredibly poor, while the monthly monitoring fees are extremely high. On top of that, I strongly recommend looking carefully at the monthly equipment insurance charge--it is very expensive and is not worth the cost, especially when you already own the equipment. After being a customer for so many years, it is incredibly disappointing to feel that the company takes advantage of loyal customers instead of treating them fairly and transparently. I am absolutely disgusted with the way this has been handled and would strongly encourage anyone considering Vivint to carefully review every contract, especially the renewal term and any additional monthly charges, before signing.

John, the owner, is always available and helpful. The service is impeccable. It is a pleasure…read moredoing business with Alpha

I sent a message to alpha on thanksgiving day due to a death in the family. I needed an alarm…read moresystem installed quickly. I never imagined they would be able to make it out the next day. Andy came out with everything he needed and was in and out within 3 hrs. The system is fantastic, has a nice touch screen and an interactive app on my phone. The price was more than fair. And the monthly fees are half of the big name companies. I can't recommend these guys enough.

They did an amazing job, they installed 8 of our cameras for an amazing price. I would definitely…read morerecommend them to anyone that is needing any sort of security systems. Thank you!

From the owner: Locally owned and operated. No terms, no cancellation fees, no monthly subscription. Mobile app and…read moreone year warranty included. Call us today to build your camera package.

I used their service to install cameras at my shop and everything went smooth. very satisfied with…read moremy cameras and the job they did.

Medrano Surveillance did a spectacular job on my camera installation! When the owner Christian,…read morecame by my house for the estimate, he was patient and thorough and answered all my questions. Christian advised me and gave great recommendations on the types of cameras, their placement, and what features they would come with. After being provided with all the information, I booked an appointment that day for installation. About two weeks later Christian, and his cousin Sebastian, arrived at my home on time and got right to work. From start to finish they were here about 4 hours. During the process, Medrano Surveillance took the time to lay down drop cloths and moving blankets to try and keep the mess from installation down to a small area. Very detail oriented. They worked like a well oiled machine and when they were done, they picked up their mess, vacuumed and swept my floors, and took all the time I needed getting set up with the apps and the equipment. If you're reading this and thinking of upgrading to a wired home camera system, I highly recommend you do it and use Medrano Surveillance for your installation. Fairly priced and clean, professional installation.

I remember dealing with them. At the time, my parents were researching alarm companies too…read more Everyone I dealt with was courteous, friendly, and knowledgeable with the exception of Tammy. I do remember being totally turned off with their company after having to deal with Tammy. Thankfully, she's not a doctor because she would have a terrible bed-side manner. We have been with Frontpoint now for around four years and have had excellent service. My parents went with SimpliSafe and are also happy. Looks like we both made an excellent decision!

I'd like to thank Manny and Jason and John the The Sales and install team from Advanced Security…read more They were very attentive and professional. Manny went through my options and steered me in the right direction. I feel much more secure now that I'm fully monitored. Thanks again Advanced Security.

DO NOT DO BUSINESS WITH THIS COMPANY. They will continue to want money even if they are not…read moreproviding the service they have billed you and been paid for. No refunds, no discussions. No help unless you pay them more. No acknowledgement that they have received money but have not provided the service.

Rotten to the core!!! I cannot recommend this security company. They install junk equipment and…read morethey will lie to you.