To Whom It May Concern, ADT assigned Washington Martins-Cruz to service our alarm today. He addressed various issues regarding our alarm and educated us in all various functions of our system, some of which we were not aware. Washington was very thorough in his knowledge and really cares about your customers. Bottom line, you're very fortunate having him in your employ. Warm regards, Alice Jim and Alice Rudd read more

I was a previously customer of ADT security service. After my horrible experience I will never ever sign up with this dishonest company ever again. I signed a 2 yr contract and within that time, the price was raised 3 times. After the contract was up I called and immediately canceled. I even made it clear to ask if I had any balance and or fees. There customer service stated everything was cleared. Now 2months later, I get a letter from a collections company, requesting to collect money for ADT. I already feel like I was lied to when they kept increasing my price during the 2 yr contract, now this!!! I suggest no one should ever sign up with the fraudulent company. read more

ADT is NOT being competitive! They are really NO different than their competitors! I recently requested to have another monitor installed to the CCTV system in my house. The cost of the 19" monitor alone was $250.00. The monitor was nothing special and could be bought at any store for around $89.00. Then the installation to run a wire roughly 30" with nothing in the way from the hub to the new 19" monitor was $290.00. So $540.00 to get a new monitor. What a joke! ADT charges far too much. Their markups are ridiculous! There are many reviews about ADT and they are almost all really bad. If I had it to do over again I would NOT get anying from ADT and I would go with either AT&T or Comcast. I hope this reviews helps. read more

DO NOT USE ADT Miami!!!!They have lots of false alarms and call the cops without contacting you first. Im canceling.

I have never had worse service from any company at any time. I got a clueless installer who had no idea what to do. I have tried to phone for an adjustment and I have spoken to 7 people to no avail up to and including someone at corporate headquarters. I have stopped payment on my credit card and they can go to court on a contract I may or may not have agreed to. I signed nothing and will not. I am now talking to alternate suppliers. They are large, unresponsive, inefficient, ineffective and simply awful. read more

Horrible experience. We signed with ADT as our security provider for our business and had nothing but problems from day 1. The alarm was not installed correctly and we had to have a technician come out 4 times to fix it and then reinstall a sensor they missed. Then the alarm kept going off constantly the first few days. One time we sent the police out to a false alarm and because our permit had not been filed yet (which they neglected to inform us we needed to do) we were charged $300 by the city of Miami for a false alarm. I've had nothing but issues with this alarm system from day 1 and now a $300 bill from Miami to top it off. I would definitely NOT recommend ADT after the experience we've had. read more

I had numerous false alarms when I had ADT - they sent out techs at $75 per 45 minutes to fix the problem but it never was. I finally quit them and hired Global Security, which sent out a tech who found the problem in minutes - a frayed wire on a door. He fixed it and four years later, no false alarms. ADT tried to charge me a $150 cancellation fee. I told them to take me to court because I wasn't paying. They dropped the matter. read more

Horrible service! I have used ADT for many years as it was already installed in my home when I bought it. I recently did an upgrade. It was a fiasco from the start. Missed appointments, clueless techs... suffice to say that I would not recommend this company now. Even after getting corporate involved I still had problems. Go with someone else! read more

I had a bad experience today. The technician was supposed to come to my home between the hours of one and five. He did not show. I called and I was told the technician came to my home the day before. He did not. It took ADT 30 minutes to answer the phone so I can discuss this matter with a representative. I asked to speak to a supervisor and I was told one would call me in 30 to 40 minutes. No supervisor called. Could you imagine a company as big as ADT with such terrible customer service? They need to spend less money on marketing and advertising and more on hiring people to answer the phone and more on training their customer service team. Buyer beware. read more

If there was less then how many stars they would receive minus 5 stars!!! Buyer beware is an understatement!!! Joe Belch sold me a new system gave him the deposit, installer named Felix came he took a check for the balance AND SOMEONE IN THEIR COMPANY TOOK AN EXTRA $1500.00 from my checking account!! Have been fighting to get it back!!! No one will give me a straight Anwser! Oh they admit there was a $1500 overcharge but they don't know when they're going to get that back to me possibly 15 days!! So their company motto should be will protect your house that will rob your checking account! If there's anybody else out there that had this happened to you please contact me because my next step is going to the attorney general! read more

Negative stars! I have never had a problem with ADT until I went to cancel because I'm moving out of the country. This is the most ridiculous process. They are charging me $600 plus to cancel because I am moving to a place THEY don't service and they have the audacity to tell me it's "my" choice. My company is transferring. No, it is not MY choice. So crazy. Will never use this company again! read more

Don't do it!!! Just a hassle. I call for support to get this install completed and am on hold for 45 mins, 30 mins, today, actually only 5 mins. I guess that's improvement. The free installation is not free, is a pay and then send postage and processing fee to get a visa gift card. read more

I just switched to ADT. Alexander Fernandez is one awesome salesperson. If you need an alarm contact me for a great referral to him and his company. The technician, Santiago, who installed the system was awesome as well. Their price points and service is what sold me. I am very satisfied. Looking forward to years of being a happy customer. read more

home defenders adt providers, stay away from adt, they have horrible service, make a lot of promises and do not keep any of them, once you sign the contract they have you, they never honored any of the promises they made to me, they provide shitty service for 52 dollars a month for 3 years comcast provide the same service for 26 dollars a month for two year contract stay away from any adt provider!!! read more

The MOST HORRIBLE security company I have ever done business with. Cancelled after 5 years because we are selling the house and waiting to close on another in the area. Was going to use ADT BUT they sent a final bill for $ 110.00 and right away sent the invoice out to a collection agency. I'm sure it was a mistake. CRAIG in corporate treated me with disrespect since I was not a current customer and clearly does not want my business for the new home. HORRIBLE HORRIBLE customer service. I imagine this is standard with this company. I will NEVER use this company in Florida EVER AGAIN! Suzanne read more

If you need security equipment installed in your home DO NOT, UNDER ANY CIRCUMSTANCES, go with ADT. They are crooks and try to rake you over the coals. Trying to move after 9 months, after I spent $600 to install equipment, and now they are telling me I would have to have an additional 3 year contract and pay to have new equipment installed for an additional $600. I will spend the rest of my life making sure people know not to use these crooks. #ADT read more

Randi R. is absolutely, DO NOT GET INVOLVED with this company. They are bunch scammers and can't be trusted. The 1st sales rep. gave a $49 install, plus a $44 monthly monitoring service. The installer comes the next day and the price goes up to $149 for the install. The install comes back a 2nd day and now the install is $249, but I said "no". The installer calls his office they tell him not to charge for the additionl equipment, he scribbles all over the contract. Of course my house was broken into and I'm terrified. I pay him the orginal $49 and the monthly fee is deducted from my account for 6 months, but I keep getting an additional bills for $204. I call ADT to find out this bill is for inststallation. I explain and am referred to the Miramar office, but I'm given the wrong phone #, I called several times but received no call back. I'm getting collection calls from ADT, I explain the changing install price, but they can't help me. I finally get the original sales rep., he tells me the cost for the install is $149 which I pay and clears the bank 2/28/12. My March monthly monitoring payment is taken out of my acct. and then my acct. is cancelled and I'm sent a bill for $1024 for cancelling my contract, which I did not do. Another sales rep. comes to my house to reactivate my acct. by having me sign an all new contract. And, I have a feeling I'm still going to owe the $1024, plus the monthly payments for the new contract. I called ADT again they tell me I actually owe $151.95 after I paid my monthly fee withoul fail for 6 months.after I sent the $149 so ADT cancelled my contract for $2.95and they still can't help me and refer me ack to the Miramar office. And mean while I have no monitoring service. DO NOT WORK WITH THE MIRAMAR ADT OFFICE AND IF YOU CAN FIND ANOTHER HOME SECURITY SERVICE GO WITH THEM. THIS COMPANY IS A BUNCH OF SCAM ARTISTS WORKING FOR COMMISSIONS NO MATTER WHAT. AND i STILL HAVE NO MONITORING SERVICE. FIND A DIFFERENT SECURITY SERVICE. Stay away from ADT and especially the Miramar office. My next call is to the local news station's consumer affairs, the BBB, and the dept. of Agricultal and Consumer Affairs. read more

I had the best experience ever with a service company. I was having problems with my alarm system. It was installed many years ago by a company that was bought out and then re bought out. Eventually it was bought out by ADT. They sent out a service manager who saw all the old wiring and control boxes. He returned 2 days later with everything needed to get my system up and running again. He was very profesional and cordial. I don't understand the negative reviews except to say that they seem to be referring to a Miami office while this one is out of Miramar Fl. If you are fortunite enough to have Omar as your contact you will be 100% satisfied. read more

The absolute worst company on the planet!!!! I had them years ago every month there was a problem wit the service and I kept getting charged for them to come out and fix, (I was never fixed) I changed to devcon and had no problems then devcon got bought by adt and again nothing but problems with the service and with customer service, I have tenants in there now and I have updated the account 10 times with the tenants contact info and they still call and send me the bill, for a service that still does not work. When I tried to cancel I was transferred to 4 different people and put on hold for 20 minutes at one time. Stay far far away!!!!! read more

What a horrible experience I have had with ADT. My alarm went off at 1:40 AM for no reason. Then I was told that if I want someone out in a timely manner to fix it there would be a charge. I pay monthly for service on the system and do not feel that this is a good response time. I had a horrible experience with Thomas a manager as well at Will, a service person. Do not get ADT - they do not provide quality customer service. read more

Stay away. My alarm stopped working and they wanted to send a technician and charge me $80 for the first hour and $20 every additional 15 minutes. I told them to cancel and then they changed it to free for the first two hours. I asked them to fix it for free no matter how long and they wouldn't budge. So I canceled and they told me there would be a 30 day disconnection time period so basically they are stealing my money for an additional month. Bunch of crooks. read more

These people are the worst. Don't ever use them. ADT uses authorized ADT dealers and they are scam artists. I called ADT to come do an install and they offered me free outdoor cameras along with all the other indoor basics and i Mean basic. They charge extra for everything, and in addition left me three indoor cameras that they said they would replace, Lied, with three outdoor cameras when they are available next week. Scam Artists. Don't go near them. They don't even sell outdoor cameras anymore. They don't service them nor do they have them. I talked with the main office and they said they have no intention of selling outdoor cameras in the immediate future as they cannot service them. I have called and asked them to remove the system . No response . They don't care, they want to charge an early term fee even though they didn't deliver anything that they promised. The Defenders is what they call themselves in South Florida. If you hear that name be prepared to defend your Money cause they are bigger thieves than the ones that burglarize your home. They have immediate access to your cash without delivering a product. read more

BAD COMPANY. They came to install a security system at my home. In order to do so, a permit had to be pulled with the county. It is now a few months later and the permit was never closed properly by ADT. Now the county is coming after me and has fined me $500.00 for this issue. I've called ADT, including the local number and NOTHING. No call back, just voicemails and a lot of incompetence. I plan on taking this matter to court if I am forced to deal with this matter myself. STAY AWAY FROM ADT THEY ARE INCOMPETENT. GO WITH A DIFFERENT COMPANY THAT ACTUALLY DOES THE WORK FROM START TO FINISH CORRECTLY. read more

I agree: DO NOT GET INVOLVED WITH THEM!!!!! This is the worst company. We purchased the service on January 2012, we paid every thing, the permit, equipment, first month of service, but recently the City called because we don't have a Permit. It has been already 3 Months and nothing, ........ as the other lady stated on here.. she is directly on point -- You will spend countless hours being transferred and never getting anything resolved! These people are experts at pointing fingers. In my case, it was the City that didn't advise them of the updated fees. The fees were updated years ago. LOL Pathetic. One more thing -- they quote you hundred(s) for the city permit when it is actually 25 to 50 dollars. Even if you get past these initial issues, their customer service is awful and their response time is admitedly nonsense. My alarm went off one time and I NEVER got a phone call (only time it has gone off). They told me that they did not know my alarm had gone off. Ridiculous. Personally I feel violated and ripped off. read more