Professional installation that is well done. They did a great job hiding wires behind the wall and…read moremoving an electric outlet to to make sure the mounting looks as good as possible. They didn't he work in a very reasonable amount of time. I think they were fully engaged the entire time. Great work.

Tough. Because there were good and not as goods. I had…read moreseen some good reviews out there on sites and as I wanted to get proactive about getting something set up for my record player besides my cheap speakers, so with some positive reviews I went with On the Wall. A fella came out and looked at the situation. Inside speakers and outside speakers to connect to the record player. When we got a day set on, a guy came out. Really nice guy who knew his stuff, but didn't know this system. It was literally his first time looking at it. He went at it with confidence and got the speakers set, despite the speaker stands missing. When it got time to program it to use he had to just work his way through it. It took more time to get the speakers to turn on right that the installation. They are top of the line speakers, and a great central system. But with the speaker stand situation and feeling hung out to dry on service, it hurt a little.

by far best internet company in San Antonio little to no outages and the fastest speeds in the…read morewest...

I've been purchasing from Alarm Grid for years, and recently decided to replace my Honeywell L5200…read moreLYNX Touch panel that was no longer functioning properly. I put it off for months, but when I finally started researching replacement options, Alarm Grid's videos and information were everywhere--YouTube, forums, and Google searches. After learning that my old panel was discontinued, Alarm Grid's resources clearly explained how to upgrade to the Honeywell/Resideo PROA7PLUS ProSeries 7-inch touchscreen panel, along with adding the PROTAKEOVER module to maintain compatibility with my existing Honeywell 5800 Series wireless sensors. I ordered both the panel and module and received them in just five days with free shipping. Installation was straightforward thanks to Alarm Grid's step-by-step YouTube videos. I did initially have trouble configuring my window and door sensors, but after realizing they needed to be set to "Service 2" in the programming, all my 5816 sensors worked perfectly. I also decided to add monitoring with app-based arm/disarm for just $10 per month. Nicholas Fuller activated my system remotely and made the entire process seamless. Huge thanks to Alarm Grid and the entire team for their expertise, professionalism, and top-notch customer service. I couldn't be more satisfied with the experience!

Penuel made the whole experience effortless! He is very professional and works quickly. He knows…read morehis stuff! Ohana came the same day within 3hrs, made great suggestions on security upgrades. Thanks Ohana! From everyone at Brock Group

Michael was awesome! I had a busy day and while going in and out of my house, some how my sliding…read moreglass door locked (still dont know how as theres safeguards built into the lock to prevent that) called Ohana and the gentleman i spoke to was great and said he would send some one right away. In less than 30 min Michael showed up. Super friendly and we chatted as he went to work on my front door lock. Its an old one so it was fussy.. but he got open with some patience. Highly recommend

Their service call fee minimum is that of a mechanic, even for doing something as simple as…read morechanging a battery. If you change the battery yourself, they say the equipment was tampered with and that's a separate fee. If you want to cancel your service, do it 30 days before your contract ends, otherwise they charge you for the next 30 days. I called when they told me to- June 19th, which was when my contract was set to terminate. They should have told me to call May 19th. Anyway, they're scheißers. Oh, and Tammlar Holloway is the RUDEST and most ignorant sounding representative. I would not want her representing my company with her lack of professionalism. When I asked to speak to her supervisor, she lied and stated she is the supervisor. After she hung up on me, I called back. She never answered, but what do you know... I got a supervisor and they had NO IDEA who she is. She also gave me some address that I could "write to if I wanted to speak to a manager". Stay away from them! Use a local company or a company that is NOT ADT.

I contacted ADT in late June 2026 to obtain pricing for reactivating an existing ADT system in a…read morehome I had recently purchased. After several missed promised callbacks, an appointment was eventually scheduled for July 10. I specifically requested a phone call before the technician arrived, but no call was received. During the appointment, the technician initially explained that monitoring required a 12-month commitment. I declined to move forward under those terms. After speaking with a manager, the technician returned and presented what I understood to be a different arrangement that would allow my wife and me to evaluate the system before deciding whether to continue. Based on those discussions, I agreed to activate service. When I later contacted ADT to cancel service based on my understanding of the agreement, I was informed for the first time that ADT considered the account to be under a 12-month contract. This was not consistent with my understanding of the terms presented during the installation visit. Since then, I have made multiple attempts to resolve the situation through customer service, the cancellation department, and a formal written complaint. Unfortunately, I have not received a meaningful response and have been forced to escalate the matter through the Better Business Bureau and the Kansas Attorney General Consumer Protection Division. My advice to prospective customers is to carefully read every document, request copies of everything at the time of signing, and verify all cancellation and contract terms in writing before agreeing to service.

These guys are amazing! Came by to provide an estimate and recommended a better setup than I…read morethought of. Scheduled an appointment and did something that happens rarely in Miami, they were here on time! They worked efficiently and kept me in the loop at all time. I was actually missing a cable and they came by two weeks letter to install it without charging extra. They ran coax underground for about 40 feet, ran audio and coax along my pergola, connected outdoor speakers, mounted a 65 inch tv and connected everything to a Sonos connect amp. Did a custom install of the amp. These guys can do it all and at a very reasonable price.

This company/owner is unprofessional. I scheduled a date and time to meet on our property and they…read morenever showed and never called to advise they weren't coming. Then rescheduled with them for the following business day for them not to show up again. Ridiculous.

AVOID ALIEN ELECTRIC - Overcharged for the installation of 3…read morelight switches after dangerously reinstalling a ceiling fan that is literally dangling from the ceiling. Rafael and his silent pal - installed 3 light switches in 5 hours. - Reattached a ceiling fan so it dangles from the ceiling with a 1/2" gap instead of flush, causing constant wobbling when its running - Stated they would need to charge more for properly reattaching it as they found it. - Confirmed that Capitol Lighting sells defective fans as new in box. - 99.9% of Rafael's time was dedicated to his cell and 1/3 of time they were in their van - They never produced a COI or proof of electrical license - Made extremely uncomfortable in my home pressuring me to pay with intimidating manner - Office help called and hung up on me several times while they laughed with a coworker when I let them know their call was connected.

We had a wonderful experience with Alien Electrical! They fixed our outdoor electrical issues in…read moreone afternoon visit. The customer service was great and straightforward. We are happy for the nice upgrades on our outdoor outlet covers too. We will reach out to them the next time we need electrician services!!