The girls who work here are amazing :)!!!! I love how friendly and welcoming they are and they…read moredeserve recognition for their jobs well done :)

Set up a money withdraw through our western union account. Had it done here a few times. But today,…read morewe had to wait almost an hour for help just to be told we couldn't pick up our money. If you're doing a western union pick up, then go anywhere else. There's a rite aid down the street that is way better.

I deposited a large amount cashier chk. They verified the funds, next day ALL funds were available…read moreand I set to pay all my bills. Later that day someone out a hold on it. I spent TWO days trying to straighten it out. I was sent an I'm sorry and my ret of my money not available for ten days. I went to manager Cictoria showed her the check cleared my friends account and they had the money. She gives me 800 number that did nothing later I was told she was to have called loss prevention to take hold of. nothing. One of the bills I paid was returned! I am not happy with all the running around and lies! They could have taken the hold off after I showed the funds were already taken. Edeposit showed they got the money verification of funds was shown to them. Nothing I don't think Victoria did her due diligence to help me. So we will see what fking excuse is used June 24 if funds are not released. I showed proof the other bank cleared the check I showed e-deposit and no one cared to fix issue.

6 years later from my last post and slow lady is gone. But the homeless is worse. Full on bed…read moreoutside for them. Homeless just got up to pee by the trash cans. They "hide" their belongings all around the parking lot. This location is a dump.

It's clean! Hence the two stars. But oh man the customer…read moreservice in here needs some training. The manager, Celeste, was rude. She was attending as a teller and I had to step in when she was attending my non English speaking mom. didn't feel welcome at all. First time and last time at this bank I don't live near it so I probably won't be back regardless but customer service should be treated here.

Warm welcomed and friendly smile by Brian. Talked to him about what we needed, he talked to…read more Martha Barba Relationship Banker. She helped me before so helpful, knowledgeable and patience with my family and I. Help us alot. Thank you Martha for all your assistance today;)

I just left and i wanted to cash my check i have bills to pay having casual conversation with the…read moreteller julie but when i couldnt get my money right away and i was confused she said what about direct deposit i said they dont offer she chuckled slightly and said guess your bills will have to wait like im sorry julie but no one asked you for an opinion. Idk but made me feel disrespected.

What is the point of paying a service fee every month if... you don't get service and the ATMs…read moredon't have money? 1) Their ATMs do NOT accept cash deposits or checks. Some of us still pay and operate with cash and checks in our businesses and personal lives. You literally can not deposit cash/checks without going inside to see a teller. Given they have more relaxed hours than a sloth in a zoo, it's impossible for people with jobs to make it inside by normal operating hours. 2) The ATMs in Beaumont are regularly out of cash. ALL of the ATMs at the bank. I'm not talking about holidays, or Friday evenings. I'm talking about a Sunday morning at 930am before church or a football game. Not once. Not twice. A total of three times between June-December 2022. 3) Yes, I guess I could drive 25 minutes to Redlands one way, or pay a $3.99 fee at another ATM... but why would I do that when I already pay them a monthly fee to... well, have cash in the ATM, at their bank, in the town I live in. I know, crazy for wanting my bank to be able to give me money and not Arco. 4) If you bring this up to a representative they will absolutely notify you that you are in fact the problem. When I inquired about the poor quality and reduction of services in town the two replies I received were, "Why don't you just cash a check in the app?" **How shall I deposit cash via the app??** and, I s*** you not, "Sir, have you ever heard of Zelle? Try using that next time." **Because you are a bank, and this is what customers have paid me in.** Please don't go here. Perhaps if you live in another city it would make sense to use Citi, but if you expect to be able to count on your local branch to allow you to withdrawal or deposit cash you are simply asking too much of them.

this is the worse. bank its slow and they can't tell you why you have to show I D for a business…read moreaccount that you are making a deposit for they never ask before and they can't tell you why now and the manager is a lunch every time you ask them to talk to them

Why would anyone use this Dump ? This place is closed more than it is open. Everytime someone gets…read morea sniffle, this place closes for weeks on end. No other business in town does this. They force you to use the dangerous ATM out front where many people have been robbed getting money out. Dangerous area, NO protection of any kind, use at your own risk.