My eldest sister passed away and I needed additional funds for her services. I passed by the store Advance America by chance and I stopped in. Outside the weather was hot and yucky. Customers were offered a cold bottle of water! But when I entered the store- the store was cool, clean and bright. I was greeted by Carolina and Christines warm smiles and very pleasant greetings. I was assured by Carolina. Carolina was extremely professional, knowledgeable and not only assisted me but explained EVERY STEP of the process in real time. The entire process was seamless, and fast. With kindness, care accuracy and professionalism. The process was absolutely wonderful! Thank you Carolina and Christine for the amazing experience and service!!! And Frisbe! read more

Advance America - Inside of the store - Check Cashing/Pay-day Loans Near Me - Los Angeles, California

My husband applied for a loan through this company, and received a check directly into his bank account. He received his letter of acceptance from Mark White, on Advance America Stationery. However, afterwards, he was being threatened with fraud and was told to immediately return the cash via gift cards. Chase Bank became aware the check was fradulent, and froze his assests, including his paycheck. My husband did not alert me to any of this or I would have stopped his dumb ass. I am sorry but I am extremely upset over this. Anyone who can read should have realized the threats via text were made in broken, massacared English. I told him why would he be so stupid to place thousands of dollars on gift cards and text to someone he hasn't any clue about??? So, not only does he not have the money from "Advance America," he is being forced to cover the funds that he withdrew and reimburse Chase Bank. So, thousands of dollars. While the address matched the actual address of the East Hollywood Office, a simple search of any of the phone numbers provided revealed they were Google Voip phone numbers and not associated with any legit individuals or businesses. Be careful of any of these phone numbers: (510) 224-3879; (202)455-4690; (323)207-8196; (909)257-7576; (909)276-4036; (949)591-8986. read more

They said they don't have any cash on hand to provide services and the money transfer was for less than 3k so what do you even do ??? How does a check cashing place not even have 3k ??? read more

Marie Basurto was a HUGE HELP and spent a lot of time with me,my phone, and my car while guiding me through the whole process which turned my day into a stress free day by making the process so much easier! ..Marie's colleagues Carolina Mercado and Christine Fiallos were also very helpful and went out of there way in making my experience very professional! ..I am extremely thankful&eternally grateful for everyone's help! Gerald Aucoin read more

Have no complaints. The service was great and fast. I dealt with Rebeca and she was a sweetheart and very informative.

They were surprisingly professional. I have never used a service like this before and I only did it in order to get a few more last-minute Christmas gifts but they were nice & respectful - no complaints! Operates like a real business, not a seedy pawnshop. Much appreciated lol read more

Carolina was great and knowledgeable! Very helpful. Parking here is easy, too and close to my house, it is a win win.

Carolina was not only patient but very gentle and kind. This hasn't been the easiest of times in my life so whoever reads this review please go in with the expectation that Carolina will do her due diligence when assisting you in a time of need! Great service!! read more

Great customer service, nice staff, very efficient, clean office. Rebecca assisted me with applying for a loan. I highly recommend!

Ingris was fabulous. She was very thorough and extremely pleasant. I would recommend coming to the Vermont location.

Fast and professional!!!! Carolina was very helpful and knowledgeable. Recommend this location to everyone

Rebecca and Ingrid was really helpful Also very nice people . Thank you so much for helping me read more

Carolina was awesome. Very helpful. Very polite. Explained everything thoroughly. I appreciate her assistance.

Carolina was top tier, help me all the way out, nice customer service. Even on the phone she was able to help me out

Had a wonderful experience at Advance America! Ingris was wonderful! She made the whole process easy and efficient! Recommend this business to anyone in need of a loan! Thanks, Ingris! read more

CAROLINA, was very helpful. She gave excellent service. They are helpful with your needs. I have been coming here for several years. Come in and see her for service. Joan read more

Stephanie was very productive and professional. Process was very simple. Please come in if you need any assistance

There is a big line of people waiting after they took a break, there is only two people working which one of them is assisting people and the other knowing there is a line she is just sitting there on the computer trying to see if she has an eye discharge or something. There is no sense of urgency at all. read more

Be very careful when borrowing from them. The system goes down for over 2 weeks and your unable to get any information call customer service due to the system failure.. BEWARE! You can't change anything in on your profile. Due dates, the amount to pay, and courtesy extension.. But all of the sudden the "system works again" after they take payment and ready to get another Payday loan with them. Wow AA really? read more

Ingrid and staff are great service and really helpful would gladly recommend to friends and family also they are friendly and courteous with customers and help with any money needs you have. read more

Advance America - Ingrid and Marie doing great service - Check Cashing/Pay-day Loans Near Me - Los Angeles, California

First and for most I would like to say this place has not idea what is going on behind their backs. I have been a victim of severe fraud and has not put me in a down word spiral. I am getting married in October and I got a call from supposedly this place saying I was approved for a loan. I set up everything to be through direct deposit and this person ended going through my whole banking app. Took money and then added money into my account saying this is how things are transacted and took it all away from me. I am completely and most devastated that this has happened to me right before my wedding. I truly hop that you guys know what's going on and this doesn't happen to anyone else!!! read more

Great customer service ! Ingrid was quick and helpful with the service we needed after going to 2 other locations. Any service you need i recommend you stop here and get that handled quickly ! read more

I have to say that the ladies at Advanced America go above and beyond. The moment I waked in they were nothing but smiles. They truly know what customer service is. When many people come to places like this they are struggling and looking for help. Well these ladies understand that and do what ever they can to brighten your day. They impressed me so much that I contacted the district manager to let her know just how my experience was. read more

Maria was very helpful with the process of helping me getting the loan started and she explained everything clearly great service I recommended this location to anyone. read more

Usually get great service from Ingris and Stephanie, but when the office gets busy there should be a third person assisting customers instead of spending time on the phone. The nicest thing was when Stephanie told me about a way to pay off my loan without extra charges. It was a bit of a bite, but I'm free and clear! If I should ever need another payday loan, my first stop will be Advance America. read more

I have been going to the one on Vermont and Santa Monica for many years and i just want to say, they are friendly and very helpful.

the lady she works till she has really bad attitude she is so rude and she doesn't want to help when you ask a question she doesn't answer read more

I'm feeling down and overwhelmed due to my financial situation til I came across of Advance America, Haven't done this before so I didn't know how it works. Ingris Martinez walked me through, she is quick and efficient and detailed oriented. She's very professional and an asset to this company. She's my angel. read more

I have been to this place to load my tap card and I never had a problem until yesterday 3/1/17. They charge me $6.50 for paying the rest of my tap card load with a debit card that wasn't the problem. The problem was that they gave me the money back since my tap card is still working and they had charged me the $6.50 but only gave me $3 back from the $6.50. I was very disappointed sucks I noticed it a lil too late. I would have said something if I knew right at the moment they gave me the money. read more

Great customer service , Ingrid always there to help with any questions i have. Thanks for all the help you guys have gave me.

I came in on Saturday and these people love to waste your time and not be truthful with you upfront. I was told initially the only reason I was getting rejected was my lack of income. I was encouraged to bring current proof of my rideshare income. I did just that and of course they decided to give me a different reason for rejection. Why couldn't you have told me all of the reasons for rejections instead of playing these go fetch games? I blame the people here who don't set realistic expectations and also the shady corporation. read more

Pretty straightforward. Came in today to borrow some money until payday was helped out by two nice young ladies. The process was pretty easy just filled a few documents and was on my way no wait except for the computer which was taking a little longer today. Keep up the good work thanks for all your help check this spot out for sure if you need a couple of extra dollars before payday. read more

Excellent Customer Service skills from both the Manager (Ingris)and her assistant (Jackie)..I am a long time customer with this location and each time they greet all customers with smile and very professional knowledge.There is several other pay day locations near me but I am glad I find this store...good Job ingris and Jackie!!! read more