1. Advance America

    1. Advance America

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    Pearland, TX

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    Advance America

    1.0 (2 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 1 month ago

    Services - Advance America

    Title loan

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    7 years ago

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    Shell Federal Credit Union

    Shell Federal Credit Union

    (40 reviews)

    South Belt/Ellington

    I've been with Shell for almost a year now and I've got to say, their rates are good and the people…read moreare friendly but on the technical side of things, they are horrible. - The website is ugly and cluttered, half the time I can't find anything with all the adds floating around (this is the same after account login) but you kinda get used to it after a while... - I've had my card shutdown for anti fraud prevention twice which would be a nice feature except that you can only get it re-activated by the bank itself Monday through Friday 8 to 5 and the last time this occurred at 7pm on a Friday so I was down for the weekend. The second time, when I got in touch with them on Monday I was told the card was already canceled and they would need to ship me a new card. After I grumbled a bit they waved the fee for expediting a new card. - Online banking (the service not the whole website) has gone down a number of times and currently it has been down since mid day Friday and its Sunday and since tomorrow (Monday) is a federal holiday I'm guessing it won't be back up till Tuesday, if we are lucky. Oh, and don't get your password incorrect on the website 3 times, or you'll be down till the next business day. No self authentication (you know, Moms birthday or first job type questions) to re-enable your login. As you can see, weekend and evening services for this bank don't exist. And for things like the online banking, I believe a few hours of IT overtime should be a given. The bank needs to realize that customers these days have a good choice as to where they can bank and the current perception is that I should be able to access my money any time any where, even if I have a problem.

    The Monroe location was the one I used regularly. I had to close my account since there was always…read morea problem. The daily balance alerts that I signed up for kept stopping, forcing me to keep signing up for them every 2-3 months. Neither their IT department nor management seemed to care, because the problems persisted. The final straw was when I went to do a wire transfer. The lady couldn't enter the correct account number, even though she was looking at it typed out on a piece of paper from a title company. Then she couldn't enter it correctly when I called it out to her. I had to keep telling her that she entered it wrong when she had me verify it. Crap like that screams someone is trying to steal your money from the inside. I took my money elsewhere! When companies, institutions and their people show you who they are, believe them!

    Advance America - paydayloans - Updated September 2026

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