My neighbor needed brakes for his truck so I took him to the auto parts store. He told him to make…read morethe model and the year that his truck was. They said this is what you need. We drive back home and he tries to install the brakes they were wrong. So he had to gather all the parts back again. I drove him back to the parts store and he told him this is wrong. These don't fit so he went again and he told him this is the truck I have this is the year the model everything everything about that truck. So the guy takes the old the first part back and then he says OK. This is the one that you need. He said I'm sorry I made a mistake. Here is the one that you need. This will work. We get back to our place. They tried to install the brake pads and they won't fit. They're the wrong size. It was getting too late and starting to rain so he boxed up the brake parts and said can we go back up tomorrow? And we told him yes one of us will drive you so this morning when they open, we will be back at the parts store and we will have a master mechanic with us who has been in the business for over 60 years and knows exactly what our neighbor needs for his truck brakes. And they are going to return the wrong brakes again. This is gas used going up and back up and back up and back. So wasting of the fuel doesn't make me very happy. So hopefully this morning they will get the right part that may be a different person who maybe knows his job a little bit better and this Neighbor can get his brakes done. I would recommend O'Reilly's auto parts for some things, but I don't recommend some of their employees. People don't have time to waste on going back-and-forth and they don't have the money for gas to go back-and-forth. And because of this back-and-forth mess and the employee not knowing what he's doing is why I gave the two star review.

Georgia at O'Reilly Auto Parts on Count Line Road in Spring Hill, FL provided "ABOVE AND BEYOND"…read morecustomer service when she authorized the free (out of her service area, I might add) delivery and installation of a battery on my disabled (dead Battery) 2018 Ford Explorer. This person exemplifies the kind of professionalism that's almost impossible to find today. Thank you, Georgia from the bottom of my heart. Kathy

Sketchy, sketchy, sketchy!!! stay away!! I'm a single lady, and one of my tires was low and the…read moresensor was on, so I went in and asked if they could do me a favor and just put air in the tire and he asked for my keys which tire is it, he takes the car to the back after five minutes. I go around the corner to see what he's doing. He's got my car jacked up and doing who knows what. I ask him what he's doing and he tells me I need all new 4 tires. I say thanks anyway you didn't have my permission to put it up on a jack, he takes it off the jack and walks away in a huff. I get in the car. The sensor is still on now there's less air in the tire per the sensor read out. Who knows what he was going to do to my car or my tires.! do not go here

I have been here 3 times now . There's nothing they could…read moreimprove on!! Very reasonable service ...The owner has greeted me at the door,Jerry at the check in counter is very good at explaining things. I trust them

I took my dad's car in with a tire issue. Jonathan was super friendly and kind and very eager to…read morehelp us promptly. They diagnosed the problem and took me into the shop to show me the tire and offer solutions. They took care of me very quickly. Great job.

I've bought tires here. I just brought the car with a/c issues but what astonished me is the level…read moreof courtesy and concern they show each customer is more than I've seen anywhere else.

My car broke down right by this shop and they helped me quickly and I highly recommend. They were…read morevery busy and they still squeezed us in same day which we really appreciated it.

hands down quality work! extremely knowledgeable on both my vehicles as well as their problems!…read more Getting quality work fair pricing and in a timely matter!

Thank you for your response. However, I respectfully disagree with several points…read more First, Ford of Spring Hill did not secure the 47% adjustment on my behalf. I personally spent months communicating with Hankook, gathering records, following up repeatedly, and speaking directly with Hankook's warranty department. The original offer was lower, and I was the one who pushed the matter further and obtained the 47% adjustment. Second, my concern was never asking Ford of Spring Hill to submit a false or improper warranty claim. My concern was that the dealership never clearly diagnosed or documented why all four original tires on a 2024 Ford F-150 Lariat PowerBoost wore out prematurely at approximately 27,000 miles. I repeatedly asked for an explanation. I never received a clear one. If there was no warrantable vehicle defect, then I should have been provided a clear written explanation of what was inspected, what was ruled out, and what caused the abnormal tire wear. Instead, I was left with vague answers and no meaningful documentation. Third, the issue of tire rotations is important. My vehicle was serviced by Ford dealerships, and I trusted Ford to properly maintain the truck. It now appears the tires were not always rotated as represented or required, which in my opinion contributed to the premature wear. That is a service issue, not just a tire manufacturer issue. Fourth, I was told by Claude "Sparky" that the replacement tires would be mounted and balanced at no charge. After weeks of emails, phone calls, and waiting, that promise was later withdrawn and described as a "one-time offer." That is exactly why I advised future customers to get every promise in writing. Finally, my frustration is also with management. I called the General Manager's office several times and left messages requesting a return call. I never received the courtesy of a phone call back. After months of frustration, I received only a cold email. This was not simply about tires. It was about communication, accountability, proper documentation, and standing behind a customer. I do not believe Ford of Spring Hill handled this matter in good faith from the customer's perspective, and I stand by my review.

Spoke with Cher about one of their Ford Lightnings for sale. Tried to get her to work a deal thru…read moretext, but she said I would have to visit. I advised her I'm in Lutz Florida which is about an hour out and that didn't matter. We went back and fourth and she said she has a private buyer for trade-ins, so it would be best to stop by. That piqued my interest seeing that would help get more money for their truck. On Saturday 3/21/2026, I messaged her advising I was able to stop in. As I I mentioned before I'm an hour out. She wished me a happy birthday and even said when would have balloons for me. I show up and I'm greeted by Wayne. He asked me who I was there for, I told him Cher. He asked what vehicle I was there to see. Had me sit at his desk while he called Cher. She didn't answer, so he went to get her. He was gone for 5 minutes and returns to tell me the truck I was there for sold that morning. Now I told Cher I used to sell cars, but you don't have to be a salesman to see a clear bait and switch. He immediately offered the other two Lightning and I said no thank you got up, shook his hand and left. I messaged Cher as I was in my car ready to leave and she didn't apologize for not having the truck, but again let me know about the other trucks they had. I told her I didn't come for the bait and switch and I have not heard back from her yet. I wasted over two hours just in driving. If the dealership was closer, I probably wouldn't be as upset, but this was ridiculous. My experience here at Spring Hill Ford is one if the many reasons people hate going to the dealership. For Cher to do that, knowing I was a car salesman really shows they do not care what they do, just as long as they get you in. I will not be doing business with Spring Hill Ford. 3/21/26, 3/22/26, 3/23/26, 3/24/26 UPDATE:- Listing I mentioned. Still shows it is for sale: https://www.fordspringhill.com/inventory/certified-used-2025-ford-f-150-lightning-xlt-awd-4-door-crew-cab-short-bed-truck-1ftvw3lk5swg05022/ 3/27/26 UPDATE:- I have not been on since my last post on 3/24/26. I just checked and the truck has finally been removed.

I was actually buying a part for my bicycle. I needed stem valve caps for my tires, so I was only…read morelooking in the "Decorate Your Ride" aisle. They have all kinds of simple to install light kits for inside the dash, around the tires, around the license plate, and just everywhere on your automobile! I want some. LOL. I did buy diamond studs to bling my license plate. Silliness (: I was the only customer in the store, but the staff wasn't rude to me because I rode up on a bicycle. All 3 employees were helpful and kind. Kindness goes a long way these days. Thank you.

A little over 2 yrs ago my car battery died. I was told at the time that you only get about two…read moreyears out of a battery in Florida. I paid a little more for the battery that had a 3yr warranty at that time. The other night my car gave me a lot of trouble turning over, but finally did. I could tell that it was the battery because it just didn't have the same umpf when I tried to start it up. Today, I drove over to the autozone and told them I had bought the battery with the 3 yrs and he looked up my account. He checked the battery with the meter and sure enough it was nearly dead. They found my account, exchanged my battery for no charge. It was amazing to see a company actually honor the warranty without a lot of hassle for me. Thank you Autozone!!

Good honest shop, friendly staff, and reasonable prices for basic maintenance/issues requiring…read morediagnosis. The actual prices tend to come in under their estimates and the work is done quickly. Nothing bad to say at all! Would recommend!

Steve and Chad will take Good care of you and your ride. Quality work for a decent price. Which is…read morenext to impossible to find these days.. Well guess what? you've found it!

Anna sold me my 4Runner, and it was the easiest & quickest car buying experience I've had. 10/10.read more

My wife and I bought a 2026 Sequoia from this dealership last month. The car was missing the owners…read moremanuals. Our sales person Bobby Gail told us she will order us new set from parts dept. 2 1/2 weeks later I called her to inquire about the manuals. She said she would call me back. She never did so I emailed her and heard nothing back. This car has a lot of options on it I have never experienced before and I need the manuals. We have purchased vehicles from Village Toyota before and everything went smooth. I don't appreciate being lied too. We'll never be back.