Amazing! I just went in to get a new head light bulb and Michale asked if I wanted him to put it in…read morefor me and did so quickly and efficiently! super kind and will go again!

The current manager and staff are excellent! They go out other way to make sure you get all the…read morediscounts and deals. Everyone is very courteous and knowledgeable.

I can't recommend this garage too strongly -- excellent customer service and very competent…read more I had a problem with my Corolla while visiting my son at SUNY Cortland and stopped by Byron's Service Center. They looked at it within minutes of my arrival and saw it was a problem with corrosion on my battery. Cleaned it up and shrugged when I asked how much to pay. Haven't had a problem with the electrical system since.

These guys are awesome. Fast, friendly, reliable service. Definitely recommend this place.read more

They get the jobs done and they do it well. When I asked for tire rotation with my oil change, he…read moretold me my tires could make it through the summer but then I'd need new ones so he didn't rotate them. Honesty counts!

Amazing service on my brakes, quality parts and fair prices, I'll be back, also they have skilled…read moremechanics

I bring my vehicle here every time I have an issue with my car or just need an oil change. John is…read morethe one there that works on it and he is very friendly and knowlegeable. It's always done quick and with very reasonable pricing. I highly recommend this shop above anywhere else. I will add, I had purchased a car from Sun Auto in Cortland (which I will NEVER go to again!) When I went in for an inspection and oil change, he noticed my subframe was rotted out and told me so that I could get it fixed as soon as possible. If it wasn't for him, I would still be driving on an unstable subframe. I love Ithaca Auto Service! :)

My political bumper stickers came back from inspection sliced up, presumably with the box cutters…read morethey use for inspection sticker.

Great service and fair price and friendly owner. I only come to this shop and know that when I…read moreleave my car is good to go

Good mechanic and good fair prices. Andy is doing a great job taking over this businessread more

Varna auto is a great little shop near Cornell University. I have several vehicles and have most of…read moremy maintenance work done here. They typically get me in right away. The mechanics working there seem top notch. The owners are friendly and I've never had an issue with the quality of work done there. When I leave; I feel like the work has been done correctly and I'm safe going down the road.

I brought my vehicle (Mazda CX-5) to Varna Auto because the brake warning light was on and I was…read moreunable to disengage the Electronic Parking Brake (EPB). After diagnosing the car, they told me both rear EPB actuators and calipers needed to be replaced. I approved the repair and paid $1,124. They later called and said the car was fully fixed and ready for pickup. However, when I arrived, the brake warning light was still on and the EPB was still not functioning properly. I immediately informed them. The next day, they re-examined the vehicle and told me the parking brake control module had lost communication and that they could not fix the issue. They referred me to a Mazda dealership for further repairs. In other words, after charging me over $1,100, the original problem remained unresolved. When the vehicle was returned to me, the brake fluid reservoir cap was missing. The reservoir had been temporarily covered with plastic, and I had to return the following day to obtain a replacement cap. This raised serious concerns about the level of care taken during the repair. I spoke directly with the owner, William Chen, who has been very unprofessional and dishonest throughout the process, about my concerns. During our phone conversation, I explained that I was disappointed and did not want to keep parts that did not resolve the issue. He initially stated that he could return the aftermarket parts (though not the OEM actuators). However, after speaking with someone else at the shop, he changed his position and said he would not return the parts or issue a refund. Overall, I paid for a repair that did not fix the problem and was then told to take the car elsewhere. Based on my experience, I cannot recommend this shop.

Recently, my car has had nothing but problems due to the poor quality of parts and labor performed…read moreon my vehicle. I found this mechanic a short distance away, and Mike was able to get me into the shop quickly. After the repair, I had another issue, and Mike promptly discovered what was happening. Repaired the problem quickly and got me back to work soon! I highly recommend them since they were so professional and had fair prices.

After an alternator left my son's car dead on the roadway, AAA Northeast recommended and towed him…read moreto Gabriel's. Mike was prompt to call Monday AM and run diagnostics and repair the Jeep on site . Highly recommend Professional and fair prices

$200 to be told they can't inspect my car!!! It needed a factory update that could have been…read morediagnosed for way less! I've been told this is not uncommon so I'm sooo disappointed.

Wow! I can't believe I never posted a review here, and I can't believe I'm only the 15th one to…read morereview. When I lived in Ithaca a few years ago, Diane's was my go-to mechanic. They tend to be super busy and getting an appointment can be a wait, and their waiting room tends to be full. But they're very personable and you get the sense that they really care for their customers. If I was still in Ithaca, I'd still be going here.