My mechanic bought parts from here. The Covington location. He installed the parts and sent me over…read moreto Mercedes - Benz of Covington. They proceeded to tell me that they were Chinese parts and they do not manufacture Chinese parts. So they wanted to put all new parts from their Covington store and take my mechanics parts out. Funny thing is they make 11% of parts in China. And my mechanic showed me the receipt that he bought them for Mercedes-Benz of Covington. They just wanted to rip me off. I picked up my car and I've never been back since. I even told the lady Foreman of the service department. That my mechanic bought the parts from here showed her the invoice. So she probably wanted to charge me another $500 for parts after already paid for them. So I took my car to luxury motor. He did it once over it was done.

We had our 2023 Mercedes Sprinter in for service for a couple days to have a windshield put in,…read morerecalibrate radar and check misc. fault lights that come on time to time. This morning at 10:18am we get an email with the mechanic talking showing our van is ready. He says the windshield is installed, the sensor calibrated and at this time no fault codes...he will test drive and he is done. We wait till 11:07 to call service to see if we can pick it up..we live where traffic is horrible on Fridays and want to get home asap. So we talk to Kyle who checks with Sherry Blades and says, "the windshield is installed but the sensor needs to be calibrated and the engine has to be checked for codes." I tell her this totally " this totally contradicts what the mechanic said in the video! " She said she would call me back, which she did. At 11:14 am Kyle calls back and says, yes, everything is done but the paperwork will take a while and we can't pick it up until 1-1:30. I told her I worked in dealerships for 20 years, after that I managed shops and then went on to teach, I know how dealerships work. I was pleasant but secretly not happy, as I know the most difficult thing is to get the parts department to close out their end before you close the ticket out yourself, but I know it can be done in minutes, not hours. At 11:28am Sherry calls and tells me we can pick up the van, I say we will be there in 30 minutes. Once at the dealership I get my invoice and wait outside for our vehicle. When I was pulling off I notice the large tape on the glass and then the greasy prints all over the A pillars...this is not ok..this is a almost new, very expensive, uploaded van which we keep very clean. Pleasantly I go back in and explain there is tape on the windshield and grease in the interior. Sherry takes off in the van and then within 2 or 3 minutes she is back, the tape is removed but the grease is still there. I show her the grease and instead of just taking it back to have it cleaned she wants to sit there and give me excuses about the van wasn't able to be washed so that is why it is not clean. First, no one can take our hightop aftermarket ac on the roof through any car wash. Second, no dealership ever takes any of our vehicles through their car wash, we wouldn't allow that and they ALWAYS ask if they can wash it, too much of a liability if they don't ask first...did I mention I worked at dealerships. I tell her I'm am just going to go and I am tired of the lies. She wants to argue but I tell her I am leaving. THEN when I am at home I turn on the wipers, wow, they aren't installed correctly! The drivers wiper arm is too low and the blade is hitting to metal on the bottom of the windshield, the top of the blade is going off the glass. So.....l called and left a message for the service manager, no response yet. Let me just say, we have had several of these Sprinters for years and we have brought a couple different ones in for Service and never had any issues. I don't think the dealership is at fault, I think it is Sherry. Our belief, Sherry was too busy so she made up lies about the vehicle not being done, unfortunately for her we had the video from the mechanic. Then when she was caught in a lie she made up an excuse that the ticket couldn't be closed out for 1.5 hours; we can only assume she wanted to go eat or do something else. As far as the grease in the vehicle, things happen, that isn't why we were upset. Don't lie...honestly works wonders!

They are straight up (way different from the last shop in Picayune- HRH) great quality wok. Highly…read morerecommend them.

Very good guys to work with. Very impressive shop facility. Clutch master cylinder, and slave…read morecylinder replaced, and all fluids drained and changed.

The employees are rude ,they give you the wrong parts knowing you cant return them . I will never…read morestep foot in this crappy business ever again and would recommend no one else spend there money there .

they don't know anything you're asking for unless you put it in the most simplest terms for them…read more Even then the crap they gave me was wrong twice. Oh and the old man is rude as hell don't know his name.

This is a very helpful mom and pop shop. They ordered everything I needed to get my truck lifted…read moreand all the accessories I wanted to add, every was completed quickly! I'm very happy with the results!! This is my new "go-to" place!

I had a Fab Fours premium bumper installed here recently ($1000.00 which included $150.00 labor)…read morerecently I noticed approximately a 5" spot at the center bottom of my tailgate with a corresponding spot on the bumper where there was rubbing between the two (installation fitment issue). I brought it back to them and they readjusted it and checked the fit and gap. This time however they would NOT take care of the spot/damage in the tailgate where the clear coat got rubbed through. I guess the $150.00 labor was just for initial installation and did not to cover damage during the installation.