Good work from a reputable service team. Honest and true to work completion, complimentary shuttle is great. A little more communication on status could have been helpful but that's why I called and checked in. Take videos of issues before and videos of repairs completed. read more

WARNING TO ALL CUSTOMERS -- READ BEFORE USING THIS SHOP My experience with Christian Brothers Automotive in Covington was one of the most deceptive, unprofessional, and manipulative automotive services I've ever encountered, and I want to warn the public so nobody else goes through what I did. I requested a full transmission flush & fill for my 2022 Ford Transit Connect. I was very clear about this from the first phone call. The estimate they sent even listed 9 quarts of Mercon ULV -- a quantity ONLY used for a flush. That's the only reason I approved the estimate. I do my research, I know my transmission model, and I know the difference between a flush and a drain & fill. A drain & fill uses roughly 4-5 quarts, not 9. Fast forward: I drop the van off. No updates. No calls. No delays communicated. Hours pass. When I finally check in myself, I'm told it's "almost ready." When I show up, I learn that they DID NOT perform the service I approved. They did a drain & fill instead -- without contacting me, without asking permission, and without explaining anything beforehand. They made that decision entirely on their own. When I questioned it, the tech told me, "We don't have a flush machine." The service manager backed him up. Both acted like a flush wasn't even possible at their shop. Then the owner later told me they DO have one, but "don't use it often." So which is it? Why did three different employees give me three different stories? And why did the technician proceed with the wrong job when the estimate clearly showed 9 quarts, which no competent tech would ever associate with a simple drain & fill? The receptionist also told me the original estimate had been "overwritten" and couldn't be accessed -- yet the owner claimed he still had it. Again: more contradictions and more evidence of dishonesty. Then came the worst part: They refused to release my van unless I paid for the incorrect service. I rely on this van for work. They knew it. They waited until the last minutes before closing and boxed me in. That is coercive, unethical, and absolutely unacceptable. I paid under duress because I had no choice -- and they knew exactly what they were doing. Had anyone called me, even once, to say: "We don't recommend a flush," "We don't have the equipment," "We need to change the service," I would have CANCELLED immediately. Instead, they made their own decision, provided a service I did not authorize, charged me for it, and tried to justify it after the fact. The owner's "resolution" was to tell me to bring it back so they could do the flush... the same flush his staff claimed they couldn't do, on the same machine they allegedly didn't even have. After everything I experienced, he expected me to trust them again? Absolutely not. This shop demonstrated: - False information - Contradictory statements - Zero communication - Unauthorized service changes - Holding a customer's vehicle until payment is made - A pattern of deceptive behavior among multiple employees There is no scenario where this is acceptable business practice. None. I strongly urge anyone considering this shop to think twice. If this is how they handle something as straightforward as a requested transmission service -- ignoring the estimate, ignoring the customer, altering the job, pressuring for payment, and lying to cover the mistakes -- imagine how they'll handle something serious. Consumers deserve honesty, consent, and communication. I received none of that here. This was, without exaggeration, one of the most unethical automotive experiences I've ever had. Be warned. read more

Thank you for your outstanding customer service and support. Couldn't find a better service and price anywhere. Keep up the great work. Everyone should model there business standards after this company. read more

Christian Brothers Automotive Covington - My special transportation vehicle. - Auto Repair Near Me - Covington, Louisiana

Wow, what a fantastic company and people. I had a flat and made it back to my garage. I call CBA and this nice woman took care of everything. Steven came to my garage and took the wheel off. The lug nuts were on tight. He put the spare on and I'll be going to the shop for the new tire. Talk about going above and beyond. This is why they get fantastic reviews. I'll be getting all of my automotive needs done here. I highly recommend them! read more

I prayed about whether to post this, but I feel like God put it on my heart to share so no one else ends up in the same situation. Recently I took my car to Christian Bros Auto on Hwy 21 in Covington, a business that advertises itself as being built on Christian values. After my car overheated, I trusted them to help me. They charged me $3,000 in repairs, and when I went to pick it up the car still wouldn't start. After that, I was told the head gasket was blown and that I'd need another $6,000 in repairs. I don't understand how they could not have seen that. Even telling me that the engine would have smoke coming out of it after it was started. I even spoke directly to the owners about this situation, but they refused to help me. As a single woman who is not a mechanic, this left me feeling taken advantage of and deeply disappointed. I believed I was leaving my car in honest hands because of the values they say they stand on, but my experience has left me questioning that. I'm sharing this not just for myself but for others in our community -- especially single women -- so that we can be cautious and hold businesses accountable. We deserve to be treated fairly, with honesty and integrity. Please keep me in your prayers as I work through this. Thank you for letting me share my story, and may God protect each of us from being taken advantage of. read more

- Took 4 days to diagnose problem that towing company told me in 3 minutes, was told they could diagnose within 1-2 days - Had to reach out 9 times during business hours before getting a rep on the phone - had to call to get the car's diagnosis they said mistakenly was not keyed into the online portal - Was given an estimate for nearly $900 to replace a starter. Was told the labor would cost $350, then when arriving to the dealership they changed the price to $500. -They did honor their offered price after I informed them I recorded our conversation. - Car's Driver side back scratched, not notified about -When picking up the front desk said "coast is clear" after their manager left, and all the maintenance workers stopped working in vehicles to hang out in the lobby - Car's interior was stained after the job, handles and center console left dirty even a full day after the vehicle was ready for pickup you can tell a lot of people have been ripped off by how nice the interior decor is read more

I'm on my third visit to Christian Brothers and it gets better each time, these people amaze me in their depth of knowledge, competency, honesty, caring etc. My car developed a shimmer when braking, as some part of the front or rear brakes was not working. They replaced the front brakes calipers and pads a year ago, and the rear brakes were worn but still had some life left, so they suggested that I replace them in the not too distant future. So rear brakes replaced and front brakes redone. I'm running out of room here so the summary is that they replaced front brakes as it was under warranty, and everything perfect now! James even fixed my transmission by deleting old software error, and now it's like new, gear changes are perfect! Thanks James!). These people are the best ever in auto repair, amazing at their craft, sweet people... go and you will never ever go anywhere else. Thanks Christian Brothers team! read more

This week my truck was giving me some problems while towing a trailer. The team at Christian Brothers were able to figure it out and get me back on the road. Sounds like the 1 star review isn't from someone who has done business with them before. I highly recommend them for all your automotive needs. read more