The customer service from David was top tier. He changed our battery. It felt like I was at a top…read moretier mechanic shop. Super friendly and informative. I couldn't be happier.

went to this store this afternoon because they advertise loaner tools with deposit an elderly lady…read moretold me there are no loaner tools and tried to give me a book .?! lol in this case take Down the sign in your window for loaner tools its false advertisement two stars for this store most definitely

Thanks is too small a word for the crew at James O'Neal Chrysler Dodge Jeep Ram in Bremen GA. On a…read moreroad trip to connect with family, still hours from our destination, an ominous dashboard light appeared on our Jeep Grand Cherokee, and we needed to be towed to the closest service group. After we were told by the first shop we called that the earliest they could get us in would be Tuesday, and with only an hour until closing (on a Friday night!), Joe, Beau, Tim, and Shane demonstrated what teamwork and world-class customer service looks like, procuring a radiator from another location, and installing it, along with a new water pump, to get us back on the road in record time! We are just amazed at the kindness and generosity of these gentlemen and cannot recommend them highly enough.

Got our new Durango on Monday from James O'Neal Chrysler Dodge Jeep Ram…read morehttps://www.jamesonealchryslerdodgejeep.com/ . They were great to work with and gave me a great deal. They delivered the car to my house free of charge (6 hour drive one way). There were no hassles or games, just a great price on a great car. It reminded me of 40 years ago when dealers had integrity and cared more about making the customer happy than the bottom line. If you are looking for a Chrysler, Dodge, Jeep, or Ram; I highly encourage you to contact Kevin or Keith at James O'Neal

We'd to use them last Aug - Sept,2023 Why? My Twins '05…read moreFord Escape had to have a transmission thru CarShield. Which was approved. All we'd to do was pay the $100 deductible. But this week it was her Radiator. Another $100 deductible. Dropped on Mon.03.18. and @745pm, Tues.03.19! It was t-Totally Ready. And they'd lost their longtime Ofc.MechnicalTechMgr. in his passing. And the Owner and their very reliable staff. Has gotten it done. Anthony n His Daughter Dee? Kudos! Bravo! That's at I'm talking about. Great Old Fashion service like from the '60s-90's. How it Use to Be! 100% satisfied w/ their service...

I've taken my car here several times and it just seems whenever I do I have a bad feeling. I…read morebelieve the owner is dishonest and a bit of a scammer. During my most recent visit, I took my car to him because a hose busted and leaked the coolant. Not long after getting it repaired, another hose busted so I took it back to him. I can't say, for sure, that he caused it but I was suspicious of the fact that something else had gone wrong so soon after getting it back from him, plus this particular hose was not that old. Both of the recent times that my car was there, it was towed to him. Hour after hour would pass and I'd be calling to see if the car was received and asking for an update about my car, but no answer. Finally, after hearing back I was told the job was done. I find that very odd and sneaky. I've never seen someone just complete a job without calling first to let the customer know what has to be done and the cost. It's almost like he wanted me to feel obligated to accept the job since it was already done. Anyway, immediately after getting my car back, I notice the check engine light is on and there was a funny sound. So, I go back. He attempts to tell me that things can go wrong at any time. But again, I find it more than coincidental that something just happens to go wrong, again, after him working on it, especially when I have NEVER had a check engine light come on. He then proceeds to tell me to pop the hood and he fiddles in my engine saying he wanted to make sure he had everything connected. After failing an emissions test, I eventually, took my car to another shop. Thank God the new place had an owner who is honest and who kept me informed. After getting my car and doing the diagnostics, he asked if someone else had worked on my car recently. I told him that someone had (Crest Truck & Auto). Well, the guy at the new shop tells me that a vacuum hose was left disconnected and that was probably the cause of my check engine light and all of the issues my car was having. Again, thank God the new guy was honest. He reconnected the hose and only charged me the diagnostic fee. There is no doubt in my mind that the guy at Crest Auto purposely left the hose disconnected for the sole purpose of having me come back to him and have to pay for an issue that was not really even an issue. Rather, it was an issue he created. I don't think, at all, it was an accident. But, hypothetically, let's say it was. It still points to his messy and unprofessional work. I'm thankful that I didn't fall for his trap, but it still cost me having to pay someone else's diagnostic fee and pay for emissions testing twice. I should have avoided this shop after the first time that I took my car there. During that visit, he bled my system. His price was reasonable and he seemed decent so I thought I had found a good mechanic to go to. But during that same visit, I also asked him how much it would cost to replace one tire sensor that was broken. When I spoke to him on the phone, he told me that all four of my tire sensors were bad. However, I was already aware that only 1 sensor was bad, because I was told by the tire shop who replaced all of my tires. And to think, I almost wondered if maybe the tire shop was mistaken... However, when I went back to them and got just the one tire sensor replaced, I never had an issue again. This means that the guy at Crest Auto was lying and more than willing to charge me "to replace" 3 tire sensors that were perfectly fine. Also during this same visit, as I was paying with my credit card, I swiped it but, thankfully, I noticed that he had put the wrong amount. If I remember correctly, it was an extra $100 dollars. I informed him and, of course, he made it seem like a mistake. But, given all of his other shady behaviors, I'm not buying that. I think he wanted to try his luck, in hopes that I wouldn't notice and would accept the charges. The moral of this story is, don't go here. Even the tow truck driver commented, "If it were me, I wouldn't take my car there."

I stopped by this AutoZone with a problem and Jason went above and beyond to help me. He was…read moreextremely attentive to detail and made sure he fully understood what needed to be done before offering solutions. His ideas and suggestions were spot-on -- honestly couldn't have been better. The rest of the staff were also friendly, professional, and ready to help. It's rare to find a team that actually cares about getting you back on the road the right way, but this location definitely does. I'll surely be back to this particular AutoZone. Highly recommend!

Terrible customer service went in had a question about a part the manager acted like he got upset I…read moreasked a question I told him my model car part and he really got frustrated with me..in the past they have been very helpful and looked up parts but not now

Really liked the service I received, I called before going there and the man quickly found the tire…read moreI needed, once I got there they got to work on it right away, I'm used to waiting on other tire shops, great quality work. Give them a shot I am definitely returning to the place again, minimum delays and really friendly.

Got two tires and back on the road fast. I had no appointment. Just pulled in at 8:15am and was out…read moreby8:45. Price was good. They found a dented rim on one of the tires they were not working on. Thanks. Good looking out.

Okay! Let me write a review for the "correct" Hoover dealership I got a chance to visit and…read morepurchase from. I had a greats experience. My salesman was Lamar. Perfect. Great service. And listened to me as well. I highly recommend him as a salesman. And I believe the floor manager is Westin. Great service as well. I have not had a bad experience at all. I plan to comeback when it's that time to buy again. I've had the pleasure of shooing here twice and I've been very satisfied.

About 3 weeks ago I purchased my car from this dealership (not a Volkswagen, searched for the car I…read morewas looking for it just so happened to be in stock here). ****I want to first say special S/O and THANK YOU to Waymon Wise. Waymon is the person I initially met and worked most closely with during the process of trying to purchase my vehicle. When it comes to him, 15/5!!**** As far as everything goes On the day that I picked up my vehicle, I CALLED AHEAD to let them know I was on the way. Once I arrived, I spent over an hour filling out the necessary paperwork, just to be given the keys to a DIRTY VEHICLE!! When I say "dirty" I mean literal DIRT and ick inside my newly purchased vehicle! It was as if they had the car had been dropped off from the previous owner the same fucking day, and hadn't been touched again until they were handing me the keys I couldn't even enjoy the moment of having a new car. When I brought this up to the employees that handed me the keys, they shrugged shoulders and informed me that the person in charge of cleaning/detailing the vehicle wasn't there, and that the lesser employee who half-ass "cleaned" my car wasn't already gone for the day. UNACCEPTABLE! All of this is happening around 5-5:30ish pm, dealership doesn't close until 8pm. Sooooo, after a certain point in the day are yall just giving people dirty cars???? That shit makes no sense. I visited multiple dealerships before finding my car at this one. Looking back I truly wish I would've been able to find my car at one of those other locations. Overall exhausted and thoroughly disappointed with my experience (didn't even including management trying agressively persuading financing through them, KNOWING I was already approved, the price being listed completely different online, etc). Unless you have found your must-have, everything-you-want car at Hoover, go somewhere else. If you have to come here, go in defense up, head on the swivel and please have your own loan pre-approval, cause they will try you like a baser ‍

The worst!!! I paid thousands of dollars to get my son's transmission repaired. They weren't able…read moreto so we agreed they would refund the money and I would have the car towed to another repair shop. I had it towed and they refunded half the money with a promise to refund the rest the following week. They never refunded the rest and now I'm currently suing them because the only thing they did was remove parts from the car that they didn't return.

Came here for a $17.99 oil change. Sure it takes a little longer than a place like Valvoline (not…read morethat long still), but you have real mechanics touching your car instead of kids with part-time jobs, nobody nags you about extra work to try to make more money off of you, and you can't beat $17.99. The guy at the counter was nice, and they got it done quick for not being a quick lube station. I plan to go back soon for an alignment.