Scheduled an appointment for 1pm.... They started at appointment time. Customer service was amazing, the young man explained everything to me and made sure I understood. I an oil change, tire rotation, and my air and cabin filters replaced. Car has been driving smoothly since. This is my third time coming to this location and I will continue to patronize it because I'm guaranteed great service and my car surely appreciates it as well. read more

Pretty good! I had a need for an emergency tire replacement on a road trip, and the staff got me in and out in just under 2 hours. My one issue was that they were having a big sale event happening where I was just under the threshold to save $100, but the employee didn't notify me of this until after my services were completed and I had paid. That being said, they did offer a variety of free food and drinks for free (for the event) which was very nice. Nonetheless, I am thankful for their ability to get my car fixed when I desperately needed it. read more

I went in to get my oil checked and Shawn took me immediately, checked my oil and informed me that there was an issue with my oil burning. He put 3 quarts of oil in my car and rotated my tires at no charge. He also informed me that there was a recall on Hyundai engines that are causing this issue, so thanks to Shawn I caught the problem before my engine locked and made an appt with Ed Voyles Hyundai. Thank you to Shawn for the best service ever! read more

Great service I even gave them a tip. I thought I was going in for one thing that was gonna cost me more but after I finished, it only cost me $45. I was expecting to spend hundred to get the job done. read more

Absolute worst service I've ever received... I waited for 2 hours just for them to tell me nothing was wrong with my car and then they took an additional 15 min to back my car out of the bay once they told me nothing was wrong with my headlights. Date of horrible service 12-01-2023. I will never come to this Firestone in Union City GA ever again. My recommendation is to demolish this firestone and rebuild a chick-fil-a. At least we know then it will be good service read more

Got my tires done with alignment. Went back again because I complained about the tugging. Waste of time. They do absolutely nothing. Had to take it to another place to get the same service outside of tires to be told the alignment was never done! I was robbed. Found out the tugging was another issue that Firestone should have seen the first time and again not seen the second time I came there. I got scammed out of an alignment and a proper diagnosis. read more

I came in to get my tire patched because a screw was in the tire. The "boss" stated that he does not recommend patching M/T 2 tires. He stated that he drives around with a nail in his tire but could not show it to me when he was trying to prove his point. They didn't want to service me since I bought the tires at another Firestone location. The lady at the desk laughed at me because she stated the "boss" could afford all the tires. This was the worst experience ever and will not be back to this location. read more

Firestone Complete Auto Care - A screw in my tire. - Tires Near Me - Union City, Georgia

I have top of the line Firestone tires on my car and paid extra for the warranty. Therefore, when my tire went flat I came here. I arrived at 11a was told my flat tire could not be looked at for 2 hrs. 2.5 hrs later I called they still had not looked. I was told I was next and he'd call right back. 30 minutes later I called again he said oh they just got to your tire. Ill call u right back and let u know if we can fix it or u need a new tire. 30 minutes later he hadn't called so I drive up there to find out "oh it's a hole that we can't fix you need a new tire and we can't get u one until tomorrow." Talk about a waste of 4hours. Thank you Randy for nothing! read more

Don't run- SPRINT in the other direction! My check engine light came on so I brought it in for service. The total bill was over $3K. Once I reviewed everything with the manager, he advised the only additional services needed outside of the engine work were the tire package and a small bulb which I declined. Imagine my surprise when I went to pick up my vehicle and the check engine light was still on and the car idled roughly as it did when I dropped it off. They kept the car again overnight only to call me in the morning telling me the technician stated that my car ran roughly because I'd 'declined the additional services'. So you're telling me a light bulb and tires are connected to the engine? I called customer service who contacted the store manager who stated there was nothing he could do because I'd declined the additional services. My complaint has since been forwarded to corporate, the area manager, and the president of the company because none of this makes sense. Even the manager of customer service agreed with me. I have several invoices to confirm that I didn't decline any of the necessary work needed to repair my vehicle. They LIED to cover their mistake. Clearly, the technicians on staff aren't qualified to do labor intensive work so they get away with stuff by lying on the customer. Thankfully, I have my invoices and other documentation to support my complaint. I will be pursuing further action because this is fraudulent. I'll never patronize Firestone again. read more

First impression is what counts and thanks to Marquis and his professional and friendly greeting I will recommend others to come here. But, let's not forget Shawn his warm greeting als. THANK YOU GUYS AND YOUR TEAM for the superve work you've given me. ( Side Note) You could have had some donuts to go with the coffee. read more

Firestone Complete Auto Care - Waiting room of Firestone Complete Care. - Tires Near Me - Union City, Georgia

I had a great experience. Got a flat while on a road trip and called desperately 15 minutes before closing to see if they could sell me a tire. Lucky for me they had my size in stock. I arrived five minutes before closing assuming that as the shop was shutting down, I would purchase the tire and put it on myself. The technician, Jamie, wouldn't hear of it. He graciously offered to open back up and install the tire. World class service. read more

Although they did not do service for me they were very helpful in a time of need when I was broke down travelling from North Carolina to Alabama. Service manager was willing to stay late to help me fix my vehicle That I found a another option. Thanks for your help read more

If you have all day to wait, than this place is fine. However, I don't believe a tire patch should take 4 hours!! The employees spent more time rearranging the tire towers than working on actual vehicles. Priorities are not correct at this location. Would never come back. read more

I'm not happy at all with today's experience in Union City! I scheduled appointment for tire repair and replace valve replacement since they couldn't determine why new tire is losing pressure. I feel the service 'should have' been better and faster since I scheduled appointment. The employees are nice but not happy at all. read more

I love the fact that they didn't even mind that my six year old and 3month took over their reception area during our wait. I got an inspection I can trust and a SUPER GREAT deal on 4 new tire...Come see Clarence Riley at UNion City Firestone for stellar service. -- #feelingblessed ~ read more

4-20-19-*DO NOT GO HERE! ***WARNING** Worst place ever! You will wait forever. They go from car to car and never finish one correctly. My car stayed there for 3 days and I had to bring it back because they messed up. I do not want others to go through what I did. You can only complain to a 1-800 # and they can not do anything but type up your complaint. The managers Shawn and Clarence are the worst. Hopefully they get fired but if they do watch out for these names! read more

This is my 2nd time here in less than a week. I originally brought my car in to be serviced because it began shaking/sputtering and the check engine light came on. After paying $109 to have a diagnostic test done, I was told one of my spark plugs needed to be replaced. However, it would be better to replace all 4 at the same time to prevent possible problems in the near future. So over $1100 later, drove off with 4 new spark plugs. Fast forward to 6 days later, I'm driving and the car starts shaking/sputtering and the check engine light comes on. Thank God I wasn't on 285 yet, cause I had to bust a u-turn and come back here for them to figure out what's going on and why my car is still doing the same thing. 2 hours in and I'm still waiting on that answer........Next time I'm going to the dealership! Firestone is only good for tires..... UPDATE: Today is Saturday, 01/16 and its day #2 of attempting to get my car fixed. I stayed here for almost 6 hours yesterday and ended up having to leave my car here overnight and call someone to pick me up! I was told the problem now is an injector coil. It took them 5 hours of me sitting here to locate the part. He drove an hour away to pick up the part....wait for it.... It was the wrong part and ended up needing to order the correct one! Fast forward to now, we called and spoke with the same person and told us they received the part and have put it on the car. They were now running a courtesy compression check to make sure this problem didn't happen again in the near future. I just got dropped off up here (2:30pm), ready to pick up my car I've been without for almost 2 days, and.....wait for it.... it's not ready! They're still working on it! They guy has now gone somewhere to pick up another part that is needed. Something we didn't know about, so I'm still waiting and my car is not ready! I'm beyond pissed.... Hanging out at Firestone is NOT what I want to be doing for my birthday weekend!!! NEVER AGAIN!!! read more

I just left From getting a new tire on my car. Marquese was the guy who helped and let me tell you.... BEST CUSTOMER SERVICE EVERRRR!!!! From the time I walked in until the time I Left! He was courteous, friendly and he didn't rush me. He took his time being that I came in right before closing! He was able to locate the right tire which I was hoping he didn't have to order a new one and have to revisit. Thank God! I was happy and VERY VERY Satisfied! Will be coming back for my wheel alignment and whatever else I need! Good price & Great satisfaction! read more

Website quoted wrong size tires for my car. Realized by crew after 2 1/2 hours the right size was in store. Another 2 1/2 hour wait to drive out. This was not a busy morning. Just not my day. The tpms was not reset but I'll take it to the dealer. 1st and LAST visit. The guys were professional. Reason for 2 not 1 star rating. read more

I have used Firestone faithfully for years, but this location is terrible. After relocating to the area, I took my car in for an oil change and inspection. I always ask what the expected wait time is so I can arrange someone to pick me up if necessary. I was told it wouldn't take long and he estimated about an hour and a half. I opted to wait. 2 hours later, I was told I need a sensor for one of the tires. I was then told it would take no more than 45 minutes. I didn't leave for another two hours, an hour of which the ENTIRE staff stopped to search for a customer's lost key that was finally discovered in one of the mechanic's pocket. I had to speak to one of their employees to push the service along to completion. Except it wasn't complete. I had to return a few weeks later because they didn't reset the codes for the tire sensor. This resulted in another terrible experience. First, they seemed confused about why I was there. He attempted to order and charge me for another sensor and argued that all I replaced was the stem. I had to point out the sensor on his computer screen, which was the line item directly above. They finally admitted their error and completed the service. I also mentioned to him that Service Engine light came on shortly after the oil change and asked that they just confirm that everything was connected properly since he rushed the ending of my initial service. He told me they would have to charge me to check and that he was certain that it wasn't due to the oil change. My only question was, "how do you know?" I will never go back to this location and I'm considering not returning to Firestone. read more

I will always bring my car back to Firestone!! Corey was fantastic! He told me what it would cost and fixed my car so it drove BETTER than it had before my radiator cracked! It was done hours before I expected it done and it drives better than I expected it would --- how could I NOT like their work? Corey was friendly helpful and my outcome was better than I expected, I highly recommend Firestone to everyone! I am a senior citizen and living on a fixed income so I was worried that I would not be able to afford the cost and Corey helped to find cost reductions and was so personable, I was impressed with him, then he worked on my car and did an amazing job on it. I could not be happier! My Firestone shop was the Sunrise store in Puyallup Washington. read more

Great Service and great team. They take care of you here. Patrick and his crew are awesome. Thank you for taking care of all of my car care needs. read more

They have great service at this location. Clarence was awesome and has excellent customer service skills. Even though they had a rush of people to come in at 1 time, he still kept us smiling. Thank you guys for all tbat you do. .....Nikita read more

The freaking WORST! I had an appt for 3/23/17 @ 4:00pm for 4 new tires and alignment. Got there and dropped the car off only for them to call me an hour later to say they didn't have the tires and the price was changing from $5** to $6**. Okay, fine go ahead. Got off the phone only to get another call saying the price was changing again to $7**. What the hell. So we declined that and agreed to go get the car. We get up there and they say the tires wont be here until tomorrow which is today 3/24/17. So we were like fine, my bf would drop the car off in the morning before work, which was like 4:30am. They let us know it would be done by the time he got off which was 3:00PM. He even called to make sure on his lunch break at 10:30 am. They lied and said yea it will be ready. He gets off and gets to the car about 3:45pm and they haven't even touched the car! He's ready to leave at this point cuz he has to go pick up our son from school, they agreed to take him to get him because they are about to start the car. All he had time for was tires and installation. The car had been sitting up there for 8 hours and not done. Everyone up there is full of it and try to fast talk everything. We will definitely not be returning and will be getting our alignment elsewhere. If we didn't need the tires then we would've have just went to NTB. Next time we will. read more

If I could ZERO stars I would! I will NEVER come back here- EVER again! After telling me my service would only take 20 minutes and telling me my car was "about to be pulled inside" (Lie #1)...I sat for 1.5 hrs and something told me to look- my car was NEVER moved from its spot. The punchline before I even got the service, is the FULL discussion I had with Emmanuel C about needing to leave by a certain time and whether he knew the length of time of the procedure so I can make an INFORMED decision to stay or not. He assured me that i would be done within 2 hours for sure. NOT‼ at 1.5 hrs and a lie, he says: Oh- they're moving u in now and it should take 20 minutes. 20 minutes turned into 45 MORE minutes AND I was late for my next appointment. Punchline #2: MY CAR WAS WORSE THAN WHEN I CAME!!! so- guess who missed her son's FIRST game because she had to return to the SAME PLACE for it to be corrected?? Yep! Oh- and please do not believe I was given ANY courtesy of being seen right away. At this point, it's 4:45pm and they close at 6pm. They made me wait and it's now 6:50pm...oh and now, I have a new diagnosis...another procedure that needs to happen to "cure" the issue...here's a question: WHYYY did they tell me they test drove it earlier, and if that's true- wouldn't they have found this issue then? THE BEST PART - the young Manager, Marquis, saves the day with his upbeat mood and his ability to calm the storm. He remedied the issue, apologized, and comped the "new" service. (Sadly, too little, to late. I just spent a total of 5.5 hours here.) read more

The store manager was very unprofessional and rude. From the time I walked through the front door, he was very discourteous and condescending. Not once, did I give him any reason to speak to me in such manner. I've been in the hospitality/customer service industry for over 18 years, and this is definitely not how you treat customers. Especially those that have been loyal to the company. Any "store manager" should know that. I decided not to receive service at this location. I must say, I've never been disrespected like that, EVER! I should have gone with my first instinct and gotten my tires from Discount Tires in Peachtree City. read more

So recently during scheduled service the dealership told me I basically needed two new front tires...yesterday. Well a dealership were going to be the last place I was going to make such purchase so I went to the Firestone place where I used to take my previous vehicle to see if they had any Labor Day specials going on. The rep walked outside with me to look at the tires and explained that while he could start to see a tad bit of wear on the front tires, he couldn't in good conscience lead me to spend my money quite yet. He said minimum had another three months before I would need to replace. I've always had good service at Firestone and this only bolstered my high opinion read more

Top notch store. I came in to get new tires on my truck. I needed 6 the had to get the tires from surrounding stores. The manager sent a driver to get 4 from one store and he went to another store himself to get the other 2. Before they were finished with the install I noticed that one of my rims got scratched pretty bad. I didn't freak out, shit happens. I pointed it out to the manager, and he offered to have it fixed as soon as I get back in town. I will definitely come back here in the future. He even recognized my Bubba Army sticker. read more

I arrived at 2:45 for a 3;00 appointment that I scheduled on line. It took the service person 5 minutes to find the appointment in the system; Car on rack approximately 4:00; Informed that I need new water pump and accessories; I asked if they could complete it today (yesterday) and was told absolutely; Gave consent; Approximately 6:30 I receive word of 1st issue -- need to get another gasket; Approximately 7:30 night manager complains (to me) about day manager and how he should not have accepted car in first place because the job would be too long ("he's a nice guy but he does this all the time") -- as a customer, honestly I DON'T CARE; Approximately 8:00 informed of another problem - also leaking at thermostat housing; Parts store CLOSED; I also overhear that original technician assigned to complete work on car left at 6:00 with car incomplete for another technician to complete; I inform that I have no other transport and last minute notification not acceptable - I need to get home; Technician provides seal around leak and I make plans to have car finished in morning; I am promised that part would be ordered 1st thing in morning and job would take no longer than 30 minutes; provided cost (in writing) that makes no mention of labor cost; I assume labor included as this is completion of job; I pay for work that has been completed (cost includes 5.6% discount for customer satisfaction --- 5.6% Really????) Arrive in morning to find that part not ordered; no idea on how long it will take; technician drives me to work and takes car back; I pick up car at 4:00 (ish) to find bill including parts and labor; I pay and leave. Not acceptable on several levels ... poor communication regarding service and bill; no regard for customer time; customer complained to about internal matters (as if that would appease me); Insulting discount offered and applied; poor communication among staff as to promises offered; etc. etc. etc. I WILL NOT RETURN, AND WILL ACTIVELY DISCOURAGE OTHERS. read more

I went into the store for new tires and an alignment. As soon as I walked into the store I was greeted with a smile by Clarence. We discussed which tires would be ideal for my SUV, price and how long it would take for the work to be done. Clarence and his staff exceeded my expectations. They were courteous, they finished the work on my SUV before the allotted time and now my SUV is riding like its new again. It feel like I am floating on clouds. I will definitely bring my vehicle back to these guys. read more