My windshield wiper snapped off on a very rainy day. The salesman saw me trying to find the right…read morewiper and offered to help. He measured my broken one then looked it up and showed me my options- then , he made my day when he put them on for me. That was super great service and it really 'made' my day!

Do yourself a favor and buy from a competitor. I purchased some wheel bearings that were apparently…read morereturned wrong, which caused damage to my vehicle (Slightly over $1200). I asked them to pay for half since, I felt guilty for not recognizing the wrong parts; they felt no obligation and said it was my fault for not knowing, not theirs for not checking, and only wanted to pay 300 dollars which barely covered the wrong parts. Oh, and they said the car should've never been able to work with the wrong parts and, this was their whole basis of their argument. But I have timestamped video footage from my cameras showing myself in the car driving away that will be used litigation shortly.

Found what I needed. It was relatively easy to get the part off and paid for, and I am a woman…read more But, the policy of no one under 16 allowed on the lot is disappointing. I brought my 14 yr old granson to help me and he was not allowed becasue he was too young. Ugh!! How are kids supposed to learn? I undersatnd little kids are a pain and som adults do not supervise properly, but 12 and above kids should be allowed. How else does a kid learn? I think if they are there and going tohelp, they should be allowed. The adult can sign a waiver or something vouching for the kid.

My car had some messed up interior and I went to pull apart and god some interior parts in great…read morecondition the people were so nice let me in with a EMS free admission I loved it it was a great experience jesse was a great help

While I absolutely love my Passat I don't like the fact that being ignored is something these…read morepeople need to learn NOT to do but once they received my $ that I paid cash for the car now you're no longer a person to them but yet a nuisance. My title was stolen and I asked for helping me with an extension but they failed to return any of my calls so when I show up over there they will wonder why I'm cutting up like I plan to do so because no matter what you don't erase that person from your list by any means. If I could go back in time I would have NEVER bought from them and I will make sure reviews are left anywhere I can post. STAY AWAY FROM THERE because they don't care.

Brought my SUV in for service and tire repair and replace the opposite tire on front to have…read morematching set, I have the tire and rim insurance through BMW so I would've been responsible for the cost of second tire. Service went well other than the normal up sales which I decline till next service. After declining the up sale, they claim they could not find the leak in one of the tires which I have been airing up the tire weekly while waiting on the appointment. Then they claimed the tire with the leak had the cords showing which disqualify for warranty, but they forgot they sent me the video of the inspection which clearly show the tire in good standing. When I called them out on that they claimed they had my vehicle mixed up another customer. Go figure! After all, said and done they refuse to honor the warranty by saying the tire wasn't leaking but once I got home, I found the leak with soapy water. These are run flat tires and cannot be repaired.... I spoke with the service manager he was just as bad. Severely disappointed Craig