If I could give zero stars, I would. There was one sales associate working at this location who was helping another customer find some car cleaning supplies, so I approached the counter. An employee came up to the counter and asked if anyone was helping me, to which I told him no. Instead of responding to me, he picked up the ringing phone asking the person on the other end of the line to hold. He then looked at me saying nothing, so I proceeded to tell him my car was throwing codes and I needed to get it hooked up to the code reader to figure out the problem. He told me he could not help me because he was "just a driver" and I would have to wait on the one associate who was helping someone else. I said okay and stood and waited for approximately 10 minutes. After this time, the sales associate began ringing up the other customer at the cash register and the "driver" began speaking to the associate even before the transaction was completed. He was confirming that the code reader was broken! Wait, what?! Yes, you heard it right, the "driver" made me wait just to tell me information he already knew! The best part...after calling the customerservicenumber to duscuss this experience, I came to learn that they have a whole team dedicated to ensuring faulty equipment is replaced immediately and this store never even reported this damage! read more
