I had prepaid for a part for my son's car at the Lititz Pike location that was in stock here. In a time-crunch and with the car torn apart I was sent here for pick up. Saul, the wonderful counter person from Lititz Pike called ahead to have this pulled for me so I could be in/out.
This was my first time at this location and it was night and day from the other. The shelves were stocked, floor was clean, and there were several employees waiting at the counter to assist me.
Unfortunately the young fellow I got couldn't follow directions or maybe understand english well enough because when I told him my order was pulled at the counter he proceeded to try to retrieve it fresh from the shelf. When I yelled back to him ( I could see my order sitting one register over) he ignored me and I had to get one of the other staff members to tell him to stop looking while they scanned me out.
Not a huge deal and maybe he was just overanxious and too eager to please. I don't know but he clearly had the deer in headlights look on his face when I spoke to him and presented him my prepaid pick up slip and spoke very little if any at all. The second staff member was prompt and got me in/out quickly.
Another positive - this location was less crowded than the other. However getting in/out of their parking lot from the fast moving Lincoln Highway is a bit of a hassle. read more