Had the most terrible experience returning windshield wipers here. The guy working the cashier asked if I had the receipt, I said no, and quote on quote said "your as useful as you look". I was speechless. Truly reconsider coming here if you're a female! Sexist as hell will not be returning. read more

Bad service that you buy something don't use it because it didn't help you and they don't accept you to return it read more

Advance Auto Parts - Auto Parts & Supplies Near Me - North Bergen, New Jersey

I noticed I might have an issue with the battery in my truck & work long hours. I looked up Advance Auto near me and saw this location does not close until 9pm. I got here a few minutes before 8pm in hopes to get my battery tested before going back to work tomorrow. The gentleman inside (who claimed to be the manager, Albert/ Elbert?) refused to test my battery even though they have over an hour until they close, he said because it's nighttime. Wth It took me about 30 minutes to get here, what a waste of time. Terrible customer service and would not recommend this location at all. Why are you even open if you're not going to even attempt to help your customers in need! I would have bought a battery if needed, I just wanted to make sure it wouldn't die on the way to work tomorrow! Luckily for me there is a Mavis located next door and they graciously offered to help test my battery. read more

Back In the day this used to be my shop to go to for all issues with my car. It is now actually two shops, Advanced Auto Parts on one side and STS Tire and Auto Center on the other. Woke up this morning to a dead battery. Called AAA and they were at my house to jump start me in under an hour. I called this place to see if they had my battery and if I could bring my car in right away which I did. They gave me a quote for the battery and service. I was out the door in under 45 minutes. Not too bad considering that all 5 bays were taken when I arrived. Most of the other cars were routine maintenance. This shop is under new ownership for about two years now. It is located across the street from Union City High School on Kennedy Blvd. read more

Advance Auto Parts - Storefront. - Auto Parts & Supplies Near Me - North Bergen, New Jersey

Everyone down to the manager is lazy , Incompetent and totally not interested in working to try to please the customer these people simply forget that without customers there is no paycheck there is no business and without a business there is no job. The manager is condescending rude and obnoxious the workers are slow and not knowledgeable in any auto parts field. I live next door and own 3 cars and will travel out of my way to go else where just to avoid this place. Zero customer service skills. read more

Once again, I have nothing but positive things to say about this specific AAP store. The customer service continues to be the reason why I come here whenever I need any part for my car. Everything I've come here all of the staff that I've dealt with has been nothing short of stellar. They always seem happy and willing to answer any questions you may have about something you may need for your car. Today's "Player of the Game" award, however, goes to Francisco. He went out of his way to help me find the problem with my car's tail light, find the exact bulbs my car needed, install them for me, and make sure they worked properly. He went above and beyond what he was required to do. I would recommend this store to anybody. read more

Customer service here is horrible. They have four people working and only one person in the register (doing the work of ten). Ordered a few things online so i can just pick up and go, clearly they don't check the orders cause i had to wait 15-20min while the rep was helping someone out and then grabbing the things i ordered. read more

Had a near blowout on sidewall of a tire, which we bought a different STS. Called them on Wednesday and they did not have the tire in stock , got it the next morning and stayed late while I drove in from Manhattan. Couldn't have been five minutes outside Lincoln tunnel. They know who I was when I got there and couldn't have been faster fixing the tire. Would def consider them for more extensive work. read more

Only 2 people working with a store full of people. They attended to the people on the phone rather than helping the people in the store right in front of them. Took me 45 minutes standing in line just to check out. Never coming back. read more

Very helpful and open on Sundays! Went into STS next door (also very helpful) for a battery replacement and when they didn't have my battery went into AAP and they tested it out first, saw I did need a new one and installed it. In and out in about an hour. read more

I don't understand where the great reviews come from. Recently we went to AAP and felt we got gouged. My husband like to say "they got me by the balls". We had to replace a tired due to lost of pressure and went flat overnight. This place is close to us, so decided to take our chance. They charged my husband $300 buck for two tires and installation. We're were told it's their cheapest. Mind you we own a mid-size sedan. If that was their cheapest - then I wonder what is they their normal price since they are advertising "a close out sale on tires". We didn't have much of a choice due to flat tire since it's dangerous to drive too far. On top other over pricing - they didn't tell us that the tires we paid for was not in stock and has to be delivered from somewhere else. We were told it should be done by 1 pm since we went in at 9 am. When we went to check after 1 pm, they told us there was a delay in delivery. Seriously, why didn't you tell us or call to inform us. We didn't get our car until 3:30!! This will be our last time to this place. The service was MEH! read more

Great service. One of the employees, Lynch, spent 15 minutes with me helping me change out a brake light. He even lent me the tools. Highly recommend. Thanks guys! read more