I just needed a new windshield for my 2006 Honda Accord and B&G made it so extremely easy. A simple…read moreeasy phone call, appointment set, got to my appointment 30 minutes early and got taken right away. Whole process took less than an hour! Ladies at the front desk were wonderful and very friendly. On top of all of this the pricing was awesome! 5 star review 100%

very happy with there work great price great job would use them again an send people thereread more

Great prices, they explain everything about their options to you so its easy to understand and make…read morea decision on what you would like. Quick turnaround

Went there to get my 1997 GMC Suburban to get rust undercoating. They did an excellent job, very…read moreprofessional service. Customer service was excellent.

Let me preface it by saying I've been a fire stone company for at least 15 years now. I love tires…read moreplus, fire stone, and any other affiliated brand because of their customer service, outstanding price, and overall value. I had an appointment at 3:30. I got there 3:45. They took me in soon as I got there which is awesome! Overall the service took 30 minutes. I didn't have my store credit card which I let them know in advance and they help me out anyway. Tarantula problem getting my card information from another store so they took time to troubleshoot it and made it worse. They're lifesavers for that! Bunny lol cash so this really helped me out. I highly recommend this in any other fire stone or isolated brand, the cause of the aforementioned price. Great service and value makes it easy to recommend this place!

Quality has degraded over the years. Now, beware to take your car here. Lots of mistakes, serious…read moreones at that and no accountability. Frequent management and staff changes. I love Firestone, just find a different shop.

In and out. Gave me options on my oil change. A real pleasant experience, I will be using them againread more

Exceptional services at a fair price. Appointments are conveniently available and jobs are…read morecompleted on time at the highest quality level.

Made an appointment to drop off my SUV for two recalls and an oil change. I pulled up and was…read moregreeted and told to go inside to check in. Inside I waited in line and was greeted by Lorenzo. He was very professional and shook our hands, reviewed everything that was being done to the car. He asked if we would like to have our vehicle delivered to our address free of charge? Ah - yes please! This made things so much easier for us in the evening instead of driving down to Newark during rush hour. Lorenzo called to say our vehicle was finished and we paid over the phone for the oil change and said we would get a text was the car was on its way. Received a text and the car arrived in 15 min, and we were handed a receipt. This as the best customer service we have ever had with a vehicle. We will be coming back here again!!

Jill Otto at Porter Ford in Newark, DE is DA-BOMB-DOT-COM!…read more Finding someone in the car sales industry who's upfront, integral, customer focused, and genuinely chill (not pushy, aggressive, arrogant, or running game) is near impossible--but Jill is the rare exception! She's knowledgeable, patient, accommodating, and when hiccups occur, she does whatever it takes to make things right. I wholeheartedly and unequivocally recommend Jill Otto when you're in the market for your next vehicle! She's the real deal!

The shop along with the customer has been holding up a job for over two weeks now that we're trying…read moreto pay cash for also tried to charge $1000 for a 13 mile tow i've been in the Towing industry for 40 years never heard of such a thing $3400 worth of damage the vehicle was drivable all but a flat tire. now they're refusing credit card payment saying that they will only accept cash. scam company I would stay away unless you want to pay above maximum charges.

ORIGINAL REVIEW: Took a vehicle to them for a simple Maryland State Safety Inspection, which…read moreultimately ended in an assault by their employee. The inspection staff and shop manager was verbally abusive when you question their work. Then a third employee decided it is ok to punch a customer in the face. I don't care how heated a discussion gets you don't assault your customers. Interestingly enough I contacted the CEO Mike Montgomery via email regarding this matter and as of 5/4/24 he has not responded. It would seem if a customer took the time to contact the owner due to issues with his employees to include necessitating a Cecil County Sheriffs response you would respond and engage said customer? I am really a pretty reasonable person, but when staff give me the proverbial middle finger when I speak to them and then another staff member physically assaults me I tend to become a lot less reasonable. Updates below in reverse order by date: 5/9/24 UPDATE: Maryland State Police (MDSP) came out and looked at the vehicle and it passed. The MDSP treated me like a valued customer. I sent a review to MDSP telling them how much I appreciated their assistance and explained that even if they failed the vehicle I would have accepted that answer because of the professionalism exhibited by the MDSP. The MDSP did not verbally abuse me, talk down to me, or physically assault me. As for the business I hear crickets, which speaks volumes to their actual business practices. 5/7/24 UPDATE: Took the vehicle to another shop for a 2nd opinion and they confirmed what I thought, which is their mechanic is incorrect. Unfortunately I guess I will need to contact Maryland State Police Inspection Folks and see what my recourse is. ORIGINAL REVIEW: If you want to risk being assaulted by their staff take your vehicle to them. They are verbally abusive when you question their work. When they get their feelings hurt then they decide to assault you. Never again will I take or recommend anyone to use this shop. I don't care how heated the discussion gets you don't assault your customers.