Shout out to female empowerment right here! Karen is the GM of this Advanced Auto Parts and Gen is one rockin' customer service rep! They insisted they help me replace my cabin and a/c filters instead of getting it done and paying $$$$ everywhere else! Replaced my washer fluid too! Amazing! Women running the world! Thank you guys so much! The "DEETS" (Details) Gen greeted me with a smile and immediately asked how she could help me today. She was very knowledgeable about my car and even offered to teach me how to replace my cabin and a/c filters! She introduced me to her GM, Karen, who also helped in the process of getting my car in tip top shape! I ended up buying more than I set out to buy, however, because I felt that they were so genuine. They took the time to go the extra mile to provide stellar customer service, in an industry dominated by men! I felt the company deserved my money because they empower women like Gen and Karen to excel, and be the role models they so clearly represent, to females all over the world! read more

Advance Auto Parts - GM - Karen & amazing CSR GEN!!! - Auto Parts & Supplies Near Me - North Miami, Florida

The store is clean and well-organized. They have just about everything needed to work on a normal car. However, no one offered to help me or ask if I needed assistance. read more

Very helpful! And helped me with some questions I had on more than one occasion. Would recommend this store.

I have a 2020 Jeep, it was "possessed" yesterday, I had mechanic's etc...my brother told me to take it over to Advance Auto (right around the corner) and have them check the battery. That is exactly what was wrong, in addition to finding it under the passenger seat with the other battery, Isaac took it out, replaced it with the best and this was all in the evening! Think mosquitoes. He was fast, careful put everything back perfectly. This is the best store and the gentleman inside was also very kind and knew his stuff! This is the best store! read more

Super rude staff. Put me on hold for 15 minutes, then they pick up the phone and hang it up. Call back and they tell you you need to hold again. I tried explaining the situation and they tell me it didn't happen. No wonder this place can't break 3 stars. read more

I would give zero stars if I could.. An employee named Arthur had so much attitude I really had to hold my tongue. I've never experience such "customer service" in my life. read more

Great Experience from Ernesto at Advance Auto Parts in North Miami. I though my day was starting with a problem I had my day full of appointments with my customers. My car was having problems with what I thought was my battery. Ernesto came out almost running to check the battery. He gave it a full examination with his battery tester and told me that the battery was good and that it had a long life still. He gave a great explanation why the car did not want to start in the beginning. I will always remember Ernesto and his great service. It shows when you Love what you do. read more

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Worst customer service ever. Employees just stand around while there's a line of people. Evel is the only one worth anything but he's just one guy. Everyone is on island time. read more

I came today to buy some sponge. I paid and in the store don't have a paper to give me the receipt. I was waiting for the receipt and came the manager and he told me: You have to pay again the payment didn't go throughout. I called my American Express and I put speakerphone and my credit card paid for that amount. They want to force me to paid again. Not customer service at all for manager. The employee was polite. Please control the managers!! read more

They refused to help me when I came in looking for a part. Gross customers hit on me and followed me around the store. I just walked out.

I was helped by Evel, a young gentleman. When I called, my phone was dying and I'm horrible at looking for address. I knew I was going to get lost, no doubt. I told Evel about my situation. He helped me make a little map in my head. I don't know North Miami or anywhere in Miami. He was able to get me there because he was patient. When I got to the store, I didn't know what to buy. I just explained to him what my issues were and he guided me to two different products. I couldn't decide on which one to get. He advised me to get both and he made sure I knew about the tag (not be removed) once I knew which one to use. Most people rush to sale your things, whatever happens after you leave is your issue to deal with. The location is tricky is it after a curve intersection. After the light, you have to be ready to make a sharp right if you are coming from the North off Biscayne. Coming from south, you need to make that curved left on 116th st/16th ave. This afternoon, I went back to return one of the items this af and I still don't like that traffic light. I don't care for the location, but you will get there if you need the place. I take a star off because of that traffic light. It 's not that bad, it is just me and my broken internal compass. They try to make checkout as quickly as possible. The store is kept very clean, well lit and very organized. Those things are really important. read more

Very helpful and friendly. Definitely would come here again. Knowledgeable and not looking to rip you off!

Staff helped me pick out better stuff as Snapple would say. Still decent prices for the do it your self auto maintenance.