While I didn't end up "closing the deal" with Seth, I cannot help but want to share my 5-star…read moreexperience with Saybrook Auto Barn! I first started speaking with Seth in September 2021, and he was willing to hold the car that I wanted to buy for more than a reasonable amount of time, with only a $200 deposit! Unfortunately, I had to leave for the West Coast unexpectedly shortly after my great find. I informed Seth of my circumstances and he was beyond understanding, he called and left me a voicemail shortly thereafter to obtain my card # to refund my deposit, and, well, life happened and I forgot all about the deposit until yesterday, January 11, 2022 (4 MONTHS LATER!). Not only was Seth quick to get back to me, but was just as pleasant to speak with and work with even knowing that I still wasn't a "closed deal". It is rare to find [honest] "used car salespeople", but rest assured that Saybrook Auto Barn is not a great resource to find amazing deals on used cars, be they are extremely helpful and courteous on all fronts, and services they provide for their customers. I highly recommend giving them a go when you're on the hunt for a used car! THANK YOU AND SAYBROOK AUTO BARN, AGAIN, SETH!

VERY NEGATIVE EXPERIENCE…read more I walked in told John the vehicle I was interested in. The first item he wanted was my registration to my car I was trading in. Then he gives me the keys to the car I planned on buying and said you can look at it but you cant drive it! They stated the trade was low because of the interior. The interior had a missing leather piece from the gear box. My seats were fine and they stated all of my interior was in poor condition. John didn't even let me drive the car I was interested in. He was more concerned with gathering my personal information. I should have stopped him and walked out but I didn't. John only concentrated on the negative and not being positive about the car buying process. The employees at the showroom not very friendly, no one said Good Morning. Lastly, while leaving trying to make a cup of coffee - Keurig - and it wasn't working. There was another customer helping me, still wasn't working. The receptionist just staring out the window. I just could not wait to leave that place and annoyed at myself for not just walking out. Buyer beware!

Best automotive repair experience I've ever had. I brought a vehicle that was absolutely busted to…read moreLou, Andrew and Jenna. My vehicle was unreliable and dangerous, Pro Performance gave amazing recommendations and honest service that has got me back on the road and not having to buy a new car. Come here and be happy! Or, the alternative....it's your life, but you came to Yelp to know and now ya do. "LET'S GO!" Shia LaBeouf "Just Do It" https://youtu.be/ZXsQAXx_ao0?si=cicp9pWjA6tPVcMG

Once again, Lou (the owner) delivers!! This is the second time that he has done work on my…read moresignificant other's Jeep. I seriously cannot thank Lou enough for all the hard work, time, professionalism, and stellar work he does! This is the place for your repairs, it really is. Please give Lou your business, you will definitely not regret it. Tell him that Amelia sent you his way!

Summer time car problems are not fun. We took a chance here for a few issues that needed immediate…read moreattention. Very responsive, fixed the problem and prices much less than the dealer. They service more than transmissions. All in all, a good experience.

Two years ago I thought I was working with a quality business....two years later I find myself…read morewherever did I get that idea. My name is John K and I brought in my 2014 Nissan Sentra to have the transmission replaced with a new one at the cost of $5326.25, a hefty sum. The car was WELL cared for and looked new and thought instead of buying something new, with the cost of cars, I would invest in the car. The car did have 200,000 miles but again after taking well care of the car decided this would be a better investment. Well, two years and 36k miles later the transmission went. Gone..Kaput...I called Doug and he said that it was out of warranty as he warrants for only 1 year on both labor and transmission. Honestly, I didn't think I would have a problem but I signed the invoice and now looking back and reading it, the invoice was just Word Salad to be blunt. Again, I take responsibility...but Doug wouldn't even look at the car and one would think that the transmission would have lasted a little more than 36k...a lot more....I then called Nissan Customer Care and they advised that they would replace the transmission but because I didn't use a Nissan Dealer, that I would have to pay the labor. I called Doug and asked if he would do that and I would pay him for the labor. He said Absolutely NOT. He was not willing to work with me at all. I called Nissan back and they would honor the initial offer at any Nissan Dealership and so I brought it to Nissan of Old Saybrook. They couldn't have been nicer...really they were awesome. They looked at the car and found a problem....Doug did not use Nissan Parts nor does his invoice indicate any part numbers or replacement parts. Nissan would now NOT cover the replacement as Nissan Parts were not used. This place is awful. It is partly my fault, but in my defense I thought one and done and didn't particularly know what the invoice said. The quality of the customer service is a negative 10. While I maintain my cars, I do not pretend to know any repair knowledge. Now I am driving my 1994 Toyota Camry and will buy a new Toyota soon. In the meantime I am going to end up replacing the transmission yet again as a gift to my niece. It will NOT be going to Smith Bros. 36k miles? Really Doug? Not willing to work with Nissan, really?. Extremely poor customer service and standards. Go to Old Saybrook Nissan...they will treat you right....and they are not paying me to say that, it's a fact. I will be posting this review on other platforms as well.

Disappointing experience under a tight deadline for car to travel to another state and appear for…read morefamily wedding photo shoot. I was told my car was ready for pick-up but the engine work was apparently still in process, and things were not completed or not working properly. Internal communication went sideways somehow this time, but past experiences were better. Was able to get the repairs completed at a different garage in time to make the wedding.

Extremely happy with the way they treated us as customers. Very friendly, very respectful. Changed…read moreour Cat Converter on our older Volvo. Very quick very professional. Reasonably priced. I find it hard to trust people working on my cars but these guys are great. I highly recommend.

Literally the worst! They turn walk ins away. They don't care if you've been standing outside for…read morehours before they open. Just to tell you they have no time to see you or even answer a question. They told us all to go to different locations. 4 of us went to Norwich and were treated like family. The security guard Sean was the absolute sweetest man. The Staff at Norwich was so incredible! We all waited about to hours and were able to get everything done. Don't waste your time going here....

REAL ID appointment. Just tried 4/22 and the next available appointment is 5/14 in Norwich 57.4…read moremiles away from Stratford! Incredible !!!

Luis was fantastic! He really went the extra mile to help me get my car unstuck. I'm definitely…read moregoing to recommend AAA to everyone. When Luis first called, he asked some great questions to figure out what was going on with my car. The world needs more people like Luis.

In January I needed my car towed out of the yard. It was extremely difficult to get the tow truck…read moreinto the yard where the vehicle was broken down. Dylan answered the call with his flatbed wrecker and persisted (for an hour plus), despite the difficulty, until he was able to get the vehicle loaded. Yesterday I was faced with the same issue and this time JT answered the call. Once again, despite difficulty, he was able to load the vehicle. He even spoke to the mechanic at the garage and helped explain the issue. These guys went above and beyond to help me and I'm really grateful. Thanks to Mal's, Dylan and JT for helping me. Very much appreciated! Carl Rothen- New London