Luis was fantastic! He really went the extra mile to help me get my car unstuck. I'm definitely…read moregoing to recommend AAA to everyone. When Luis first called, he asked some great questions to figure out what was going on with my car. The world needs more people like Luis.

In January I needed my car towed out of the yard. It was extremely difficult to get the tow truck…read moreinto the yard where the vehicle was broken down. Dylan answered the call with his flatbed wrecker and persisted (for an hour plus), despite the difficulty, until he was able to get the vehicle loaded. Yesterday I was faced with the same issue and this time JT answered the call. Once again, despite difficulty, he was able to load the vehicle. He even spoke to the mechanic at the garage and helped explain the issue. These guys went above and beyond to help me and I'm really grateful. Thanks to Mal's, Dylan and JT for helping me. Very much appreciated! Carl Rothen- New London

Disappointing experience under a tight deadline for car to travel to another state and appear for…read morefamily wedding photo shoot. I was told my car was ready for pick-up but the engine work was apparently still in process, and things were not completed or not working properly. Internal communication went sideways somehow this time, but past experiences were better. Was able to get the repairs completed at a different garage in time to make the wedding.

Extremely happy with the way they treated us as customers. Very friendly, very respectful. Changed…read moreour Cat Converter on our older Volvo. Very quick very professional. Reasonably priced. I find it hard to trust people working on my cars but these guys are great. I highly recommend.

Best automotive repair experience I've ever had. I brought a vehicle that was absolutely busted to…read moreLou, Andrew and Jenna. My vehicle was unreliable and dangerous, Pro Performance gave amazing recommendations and honest service that has got me back on the road and not having to buy a new car. Come here and be happy! Or, the alternative....it's your life, but you came to Yelp to know and now ya do. "LET'S GO!" Shia LaBeouf "Just Do It" https://youtu.be/ZXsQAXx_ao0?si=cicp9pWjA6tPVcMG

Once again, Lou (the owner) delivers!! This is the second time that he has done work on my…read moresignificant other's Jeep. I seriously cannot thank Lou enough for all the hard work, time, professionalism, and stellar work he does! This is the place for your repairs, it really is. Please give Lou your business, you will definitely not regret it. Tell him that Amelia sent you his way!

Mike is a very good mechanic. He figures out what's wrong and describes it so you can understand…read moreit. He's fair and reasonable as far as cost. Took my mom's car there and now I bring mine.

Mike is the Car Whisperer; He is knowledgeable, honest, and always has a smile. Mike has diagnosed…read moreand completed preventative work on my 15 year old car that has kept me on the road. His prices are fair, and regardless of the number of cars in his driveway, he always has time to address my problem without my having to wait a long time. I recommend Mike's Townline Service over any other place on the shoreline.

Best kept secret in Auto Repair! I'm almost holding back because I don't want them to get so busy…read morethey can't fit me in! Honest and Fair, always spot on with estimates, never try to Jack up the repair costs like some do! Like on my gas tank replacement they didn't try to add on unneeded things like a new fuel gauge and straps, when the ones I have are fine. Can handle bigger vans, (some small ships can't) don't mind working on old beaters, like mine, but also very skilled at classic and collectable cars and I always see some interesting models in their lot being worked on. Like I said, best kept secret!

I called for exhaust service on my Infiniti and was quoted $2800. But instead of taking my money,…read morehe referred me to another business that could save me money. I was so impressed by their kindness, honesty and consideration. Would highly recommend them!

Excellent family owned and operated repair shop. We have been customers since they opened and…read morealways refer friends to Roots for their auto maintenance and repair work. Top notch service and reliability from Renee, Norm, and Chris! They have always been honest and trustworthy when diagnosing what was wrong with our cars when we bring them in for service. You get way more than what you pay for when you have Norm or Chris work on your vehicles! Highly recommend visiting and making them your go-to repair shop !

This Auto repair shop is great! Easy to make an appointment and when I was 2 1/2 hours late for the…read moreappointment because the car problem I had went critical, they called looking after me and readily accepted me when I arrived. The price was fair for excellent work, completed on time within the estimated cost with my agreement first; no surprises. Renee at reception is knowledgeable about cars and the repair and will walk you through ever step that is done. Her personality is an asset to this company and is also comforting and assuring to you during a stressful time. Roots was recommended to me by another of their satisfied Customers and so I am happy to recommend them to others! This review is unsolicited. Karen H.

Great business! Very accommodating to my issues. Excellent communication throughout the entire…read moreservice! 5 stars all day long

CAUTION! High labor rate may cost you when you're presented with final bill…read more My family, or I, over the past two decades, have brought several cars to be repaired by Superior'sbody shop, and we were always pleased with the results. However, our most recent repair experience was shockingly disappointing, and eye opening, to say the least. We used to trust Superior Auto when it was run by Tom, senior. Not any more. The business seems to be now run by Tom Junior, and their focus seems to be more on extracting as much money from a repair as they can get away with. We were given an initial estimate and was told by Tom that it could change, "once we get into opening things up --we may find things that will need to be covered under a supplemental claim that you can submit to your insurance carrier." The repair was to fix a four-foot long scratch on the passenger door. Little did we know that Superior's labor rate was significantly above the area's average labor rate. Without checking with us or the insurance company, Tom proceeded with repairs without getting our final approval and when the job was finished we were presented with a bill that was $2,000 over the original supplemental estimates by both parties. Our insurance company refused to pay the higher bill which was far above the supplemental estimate. The difference was due to Superior's high labor rate, which was about $40 over prevailing area rates, according to our insurance company. Refusing to negotiate a compromise,Tom gave us a a business card of an attorney that specializes in fighting insurance companies for these kinds of disputes. His take it or leave it attitude left us with no choice-- we needed our car back and paid the inflated bill out of pocket. A $6,000 bill to repair a scratch in the paint and to replace a door handle-- I shudder to think what an actual fender bender would cost with these guys. However ,the greatest disappointment was not being made aware of the discrepancy between the body shop and insurance company's estimates before the repair was initiated. We'll never go back to Superior Auto for any work. If you too too, bring your business to this shop be aware of this practice and run away if Tom tells you "We can submit a supplemental estimate..." unless your insurance company will cover his labor rate.

The best car repair and maintenance company. They go out of…read moretheir way to make sure everything is perfect. Most honest shop you will find. They went out of their way to help with a warranty issue and saved me thousands. I can't say enough great things about Dan and his employees.

They are excellent mechanics and fairly priced. No need to pay inflated rates by your dealer, Their…read morefront office staff is friendly and professional. Highly recommend them.

Wonderful only serves station I could find able to help with the collaboration for my intoxalock!!…read moreSuper friendly give them a go!

4/6/2026 Under new ownership and not like the old owners, Ibb's. IBB's is now under this…read more"Shoreline Auto"?!?! This new company is like the rest of them, Out to grab all the money they can out of you! Won't come clean if their tech makes a mistake and doesn't tighten down a bolt to the recommended torque! They hide behind their mistakes and blame the repair on a bad part and charge you for their errors! Ibb's wouldn't do that! They were honest and respectable! I don't believe these new owners have A.S.E. certified techs either! I am pretty sure they don't ! Didn't see certifications for each individual tech. They have one person certified then They let newbies or backyard style mechanics work on your vehicle. You can't see who's actually working on your car at this place, I wonder why! I never had an issue with IBB's now I do with this new company!

Abusive Racist Favoritism don't know what they're doing! Violated privacy laws. Curse F-word often…read moreand smoke in kitchen while frying fish. Do not train well. Caused me to get ill by overheating in ambulance then over freezing in same ambulance call. Ridicule Christians.

Immediate response to our dilemma- needed a tow to dealership after a fluke break down. We were…read moretraveling from Va to Cape Cod, passing through CT and roadside assistance through Acura was nonexistent for some reason. Steve came to pick us up and was extremely nice and professional. We appreciate the courteous, timely service!!