We have all our service for both of our vehicles done at Mercer's Garage and are very pleased with…read morethe quality of the work that Gary does. He and his staff pay attention to the little details and their prices are fair. I have recommended Mercer's to many of my friends and hope that he stays in business for a long time!

I've held off on posting this for a long time, but enough is enough. Our experience with this shop…read morehas been one of the worst we've ever had, and the amount of issues we've dealt with after their work is unbelievable. First, they broke our steering knuckle and never took responsibility for it. Then we discovered that the repair we paid for wasn't even done correctly -- they used the wrong bolts (mind you they found a random bolt and cut it off and used it instead), didn't complete the job properly, and said nothing. On top of that, they broke our axle and tried to hide it (picked our truck up pouring differential fluid that had just been changed the month prior) and they damaged our differential sleeve (resulting in us having to buy a new differential) because they kept having to pull the axle out due to mistakes they had already made. We specifically asked if any additional parts needed replacing and were told, "You basically have a new front end." That was simply not true. Critical parts, like sway bar links, should have been replaced during the work they performed. Instead, they left the sway bar links digging into the lower control arms -- the very same control arms they installed. Because they didn't recommend the correct replacement parts for our lift, we're now dealing with another blown axle, plus the already botched bolt work. Every issue we're facing traces back to this shop and no one else. And each time we've expressed concerns, we were met with a nonchalant attitude as if these problems were no big deal. I get it trucks that are older and higher mileage will have issues but you can't point fingers at others when they simply knew what they did was wrong and tried to hide it. If they would have been transparent and honest with me things would be different. I did address them over these issues and they again point fingers and tell us we have a lack of knowledge of mechanics but as we mentioned previously they must be the ones lacking knowledge since they didn't know to replace the sway bar links and left them digging into the lower control arms. We are not wealthy, and we don't have money to keep pouring into repairs caused entirely by negligence and dishonesty. We've spent thousands fixing the mistakes they made, and we have service records and receipts for every issue uncovered after their work. They do not care. They did not offer to help, say sorry, oops, nothing. only played blame game. It says a lot that I wouldn't even trust them to correct their own mistakes -- I'm convinced the truck would come back in worse shape. I've warned others to stay far away from this shop, and unfortunately, we're not the only ones who've had similar experiences. At this point, I don't believe they can make this right, and if necessary, we will be taking further steps. This shop has proven to be completely untrustworthy, and they will never touch our vehicle again. We assure you this review will be met with a defensive blaming response trying to make excuses. We have heard them we don't tolerate excuses you can't blame people for stuff you hid and only you touched. I'm sorry! Just be professional and honest that's all everybody wants.

They got my truck in the day I called, got everything done in a timely manner, the service was…read moreamazing and the pricing was great! I definitely recommend them!

So I was driving down south on vacation and suddenly one of my tqil lights just popped out!! We…read morewere close to Metropolis so we searched up an auto parts store to get a new one, and went to this location. They were so helpful!! I'm glad we picked to go there of all the stores in town. (Also if yr from out of town totally worth the drive to see superman as well while yr there!!)

They were kind, courteous, and true to their word. They were very easy and straight forward to do…read morebusiness with in buying a car from us.

I was stranded in Paducah while driving down South from Illinois. I had to call Mr. Jerrell to…read morepick up my car from a service center and have it salvaged for parts. He was very friendly and honest. They picked up my car, paid the storage fee, and are sending me a check for the remainder. I would absolutely recommend this place.

Excellent ! Nicest staff took such great care of us! We will return & tell all our friends!read more

+Jeff's autobody and repair shop is incredible The job that…read morewas done on my Altima I live in Murray yes took my vehicle to Jeff's One of the only certified Nissan/Infiniti body shops in Western KY Also from check out his wall he is certified on all manufacturer vehicles Why take a chance to have future problems Take it to one place insurance and everything else I think I was leaving with Enterprise car rental in about 15 minutes And when I got it back it was perfect This is coming from a Nissan certified Master Technician and ASE Master Technician 28 years with Nissan North America.... retired Ken Kukowski

My car tire popped and there was no one open at night on Sunday that could take care of car tires…read more We had run-flats so we drove the car to a motel. We called him at 1:00 to see how soon he could help us. He was ready ASP, the next morning he called and found us a new set of tires. He was happy to show up and tow the car from the motel to his shop and had us back on the road in no time. He was very nice and communicated the progress often. Overall, we had a very good experience and the would recommend if you ever need help on the road in Illinois.

After getting 2 flat tires late at night, Jacob's Services we're called. Two men arrived and were…read moreincredibly thoughtful, kind, and went above and beyond with helping us out. We were in a rental car and with all of the issues that came with that Mickey with Jacob's Mechanical Services & Towing was continuously incredibly helpful. I could not be more thankful to their support and kind demeanor.

I wish I remembered the name of the guy that came out to jump our rental the last 2 morning at the…read moreSuper 8 in Metropolis. He was great! Called us as soon as it was dispatched to him was there within a short time and had us going both times. Thank you for making the mornings easier. (We finally got the rental switched out and on our way home)

It's been almost a year and I am just now posting. That is how much I appreciate what you did for…read moreme. You picked me up at 4 a.m. on the side of the dark highway on a Sunday morning when my rental car tire went flat. You drove me and that car to St. Louis Missouri that very morning so I could make it to my big brother's funeral. I can't say enough good things about a terrible experience because of the two very kind gentlemen that work there and were so kind.

Wow I was very disappointed.Heard nothing but good things so the wife and I stopped by on Saturday…read more03/22/2025 to look at a 2019 Yukon Denali to replace my wife's that was totaled out in a head on collision.Could not get anyone to help.Walk in your find someone and the guy I spoke with said he would find a salesman.Waited 15-20 minutes and no one ever came out.

Used cars are way over priced and have issues that are cleared out before being bought. I bought a…read moreford fusion from Perkins and within 3 days the battery died, I started smelling oil dripping every time I drove it, and then the engine blew up after driving it for a little less than 2 months. The warranty was outrageously priced ($500/month total for payment and warranty for an 11 year old car) and I wasn't able to purchase one anyways until my co-signer had updated his license, by that time it was too late to purchase. One man was kind enough to offer to help pay for an engine but the manager disapproved. I wouldn't buy a car here unless you got money in your pockets for a new car.