I only drive Toyota I use to get oil changes at Valvoline but found this place cheaper with Toyota…read moregenuine oil!! 89.99 oil change 39.99 air filter in cabin Tire rotation is 29.99 12.95 petty charge for changing filter One apple free Rice krispy treat free Coffee free Mint free The place isn't cheap but I know they stand by there products and the work is done the way it is suppose to be. The shop is nice and clean I ate an apple drank coffee and also ate a rice Krispy treat. Zach Dixon greeted me at the door by my name I guess he looked at schedule but either way he took the time to look I like to be treated like a person so thank you!! He made contact with me 1/2 way thru service and ask about air filter. I was on the road in 45 minutes !! They changed my in cabin air filter for 12.95 labor I guess which is a petty charge in my opinion. But I'll be back for the quality of work . I would recommend

Used vehicle purchased on 12/26/25 & have 3 issues ON SAME DAY drive home: engine, tire, and…read moreelectronic. *Jason Miller informed me that they won't cover the repairs* I had been searching for the "right" Expedition for my family of 7 and came across several options. I chose the one at Coad Toyota based on the listed vehicle description, transparency of John (sales rep), and reputation of the dealership. This was to be a Merry Christmas present for our family! I flew down from Minneapolis and had a walk through of the vehicle. There were no issues with the vehicle, that I could see. I fully understand that a used vehicle is sold as-is, and based on the dealership reputation, I trusted the vehicle to be in perfect working condition based on their "Why buy at Coad" promise. I paid cash and drove back to Minneapolis. After leaving the dealership with my Expedition, I noticed 3 issues ON THAT SAME DAY: the brand new installed tires were the incorrect size, the engine began making a weird rattle and ticking noise (video attached), and the rear seat video screens were not working. Having come across these issues on the same day as purchased, I let my salesmen know and trusted all would be resolved. John took note of the issues and promised to work towards a resolution. The sales manager, Nicholas, confirmed that the wrong tires were installed (245 width instead of 285 width) and sent a check to cover the cost of replacement tires (Great!). Next up was the engine issue that literally started THE SAME DAY that I purchased the vehicle. I sent the video, paid to have a local Minneapolis Ford dealer inspect, and sent the findings (VCT Cam Phaser needs to be replaced). Nicholas reached back out after I sent the invoice and said that since the vehicle was sold as-is, the dealership will not cover any part of the repairs. Since the issues happened THE SAME DAY of purchase and the dealer's great reputation, I was surprised at the quick denial. This is a very serious engine issue. If left unrepaired, the engine will have a catastrophic failure and need to be replaced. On Coad's own dealership website, it answers the question of "Why buy at Coad". It states that all customers can enjoy peace of mind because ALL of THEIR USED VEHICLES have PASSED their Lifetime Warranty certification program. Obviously I trusted that my vehicle went through the same rigorous certification. Since the engine issue happened the SAME DAY, I expected that the dealership would stand behind their reputation and work towards a satisfactory resolution by doing the right thing. The final concern, the video screens not working, seemed trivial compared against the engine and tires, so I haven't even brought that up. I assumed that the oem factory installed rear seat entertainment system was working. I believed that that would have been another item that fell under their rigorous vehicle certification program. I have purchased several vehicles out of state from reputable dealers and have always had positive experiences. Unfortunately Jason Miller, General Manager, just let me know that it is just bad luck. They will not assist with this repair and will not escalate to their ownership. Don't believe their "Why buy from Coad" promise. *Response to Jason's reply... correct, at the dealership the vehicle did not make any noise nor did I notice the tires were the wrong size nor that the video screen screens weren't blinking on and off because I didn't sit in the backseat. That still doesn't take away the fact that the vehicle literally had engine problems on the SAME DAY that I drove back home from your dealership. For you to tell me that it's just bad luck, just speaks volumes to your integrity. I might as well purchased off Facebook Marketplace as that's the response I would expect from there.

Took my truck in for a safety recall. The truck required a number of software updates. The WiFi in…read morethe dealership was down. The technician tried using his cell phone hot spot to install the updates, but failed after 3 and one half hours. I was told that the service would take an hour. I had to listen to one of the mechanics in the bay outside the customer lounge cussing. I reported this to the guy that checked me in and nothing happened.

at paducah ford I was charged 6300$ in unauthorized warranties and spray protection. they never…read morementioned any warranties nor did I approve any but the charges were added to my loan amount without my knowledge. now it's " non-refundable" . do not trust paducah ford especially Stephen and Terrance! ​

They was good about helping with a ride and helping with a rental because they have a contract with…read morerental enterprise and cheaper to get if you'r car is being fixed there. But I have the same problem still and the same sound and didn't seem like they cared at all what was going on afterwards. So I'll never go back for anything. Not even for an oil change. My warranty company was worse and they are cancelled. To me both didn't provide professionalism of any type