The customer service was excellent. They diagnosed that my car battery was dead and it needed to be replaced. He recommended that it be replaced and recommended the best battery to purchase. It was free replacement and I was in and out in less than 30 minutes. Jabron (forgive the spelling?) was very kind and was so efficient. Thank you again ! read more

Hidden Advanced Auto Parts store behind a gas station at the end of a road. It was a very clean small square footage store with low shelving for easy viewing in one glance. Very good options for vehicle floormats and 12V batteries, tools and cleaning supplies. One employee was at the counter with a customer and saw another employee behind him. Nobody greeted me upon entering or during browsing. I found the car jack that I needed at a very good price but needed more information on its use. I asked the employee to help me with a question with the item. He was now dealing with another customer as I stood there helplessly and was not sure how much longer he would be busy. The other employee disappeared into the back of the store so I left and will purchase the item online. First time at this store. Customer service is number one in my book and at this point, a 2.5 star rating is reasonable. read more

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KJ is amazing!!!! Not only helped with the issue I needed but helped diagnose another potential problem in the future with my Kia!!! Thanks KJ!!! read more

The best costumer service KJ . he help me with my Toyota 4Runner 2016 , thank

Our experience was wonderful! We needed a new battery and Brett assisted in checking the battery and was very delightful. We then met Shantal inside who was very knowledgeable and even refunded us the 10% military discount that we noticed they gave when we were waiting for our battery to be installed. Walter did a great job of removing our old battery and installing a new one. It was so nice to deal with nice and friendly people. read more

Mahamed is amazing! He always ways goes above and beyond to help me. He is super patient and always finds a solution even when they don't have a part in stock. My 94 Cherokee is running better than ever thanks to him. read more

Manager Ashley is very rude and argumentative, and non professional . She provides the wrong parts and than trys to proceed to move forward with a trying to be argumentative and tell you why they are not the same but in the end it was on their end for not listening to the correct year and make. proceeds to than go to the back to get the part and threaten and say we better not be talking to her no way she will correct it so we better watch it. never had a manger's be that disrespectful. it's customer service and in this case WE were right . could've been correct better. worst service . SOME STORE MANAGER YOU GUYS HAVE THERE . really hilarious and disappointing . read more

This "Advance" Auto Parts is anything BUT advanced. I walked in with my sister looking for a sunshade and this man approaches us asking if we were looking for the bathroom with a sexist undertone implying that we couldn't be here shopping for car parts but solely seeking a bathroom. Very sexist, misogynistic, and overall rude. We live in 2024 and I expect better service and respect towards women. (We did not give them our business) read more

This place is not advanced. at all. i walked in this store looking around to find something, then i immediately got approached by a worker asking if i was looking for the bathroom. No hi, no how can i help you or anything. Just assumed that i'm looking for the bathroom because i am a girl, a women and that i do not have the resources to be able to take care of of my own car without a man's help. it is 2024, women can do things themselves and the fact that this store doesn't think that is unacceptable and unbelievable i will not be coming back here and i did not give them my business. read more

Very disappointed with this location in plantation. I was there at 8:45pm and the front door was locked. I tried to speak to one the employees and he refused to open the door and mentioned that the store is close for the day. read more

Advance Auto Parts - Operations hours - Auto Parts & Supplies Near Me - Plantation, Florida

This morning I went to have my battery tested and merry a very nice guy named Nando. He immediately accompanied me outside where he teste my battery and found it to be bad and assured me they had my battery in stock. He presented a few different batteries with varied prices and advantages and I made a knowledgeable choice thanks to him. He then brought the battery to my car, removed the bad one and installed the new one in just a few minutes. He was very pleasant and expeditious and based upon my experience today I would highly recommend this place and will definitely return read more

Eleazer very honest and helpful guy. Helped me out very well %100 percent recommend the place.

I'm in this store atleast one time a week.Love this store and the great service.Im definitely a loyal customer for this store.I definitely will be back and the guys a actually know the product there selling read more

I've gone to this place for years, and today is the only day that I have had a problem that I'm going to voice. Unfortunately a lot of businesses have to hire kids that have no clue and most of them are stoned half the time... Today, Jacob must've been stoned something good! I seriously needed some of what he had to put up with this stupidity... Online order that I had to wait until I was in the parking lot to do so I could see which rotor was grinding. Made the order, walked in, nobody at the counter, so I asked him to pull the rotor and by the time he gets it the order should pop up on the screen. Normally, anybody else would understand the efficiency of my request... all I got was a blank stare back and I got to watch him listen to somebody else's battery issues...when I asked him if he understood the efficiency of what I was requesting, he ran to the back and sent the manager who chose to not pull it until it popped up on the screen as well... I think I've had my share of "Florida stupid" today... read more

Every-time I go to advance auto parts they always go above and beyond the needs of the customer.

What an absolutely horrific experience. I tried to get my battery tested yesterday, but because of the rain, I was turned away. Totally understandable. I went back today, waited in line with my two-year-old niece, and asked if there was anyone that could help and check my battery. I was very rudely told that I could wait in my car and that there was a very long line ahead of me. I went ahead out to the car and sat with the doors open as my car was having trouble starting, which was the reason I was there in the first place. After a solid 50 minutes of waiting, I went in, just to ensure that nobody had forgotten about me, and sure enough, they did. Richard (there are two, the older, ruder one) , the rude man that told me to wait in my car, was less than apologetic. I wasted a good amount of time and all of my nieces patience. I will never be back to that store, and I hope Richard gets some training in how to treat customers. Especially with small children. Yikes advanced auto parts. Do better. read more

I would first like to say the stuff here are super friendly as soon as you walk in the building they ask how you are doing and what you're looking for they help you find everything that you need. I totally recommend this place! read more

Nice employees and not a very busy store. It's located right next to the gas station. It's kind of hidden next to it. The store is big and has a wide selection. The employees are helpful and were very nice to me. They don't let you work on your car in the lot but I saw some people doing so anyways. Overall, this is your average auto parts store. I came here looking for windshield wipers for my car and used this device they have in the windshield wiper section to find out which size I had to get for my vehicle. They fit perfectly and I'm pleased with my experience here. read more

Advance Auto Parts - This little thing is very helpful when looking for windshield wipers! - Auto Parts & Supplies Near Me - Plantation, Florida

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Worthless "help" behind the counter. Dude would rather quit than make an effort to help or have to step away from your he computer to do so. read more

The manager, Shantelle, has very poor customer service. There was an issue with an order placed with another Advance store. Ordering parts from one store and picking up or having it delivered has never been an issue for me with Advanced. After two days of run around trying to figure out why a part I ordered in the morning and was told would be ready/delivered at 4:30in the afternoon. That wasn't the case, the manager, SHANTELLE, allowed it to sit at the counter after an employee at the original Advanced that the order was placed at continuously called and reordered my item. Today when I go to retrieve item and ask what the issue was SHANTELLE proceeded to tell me to calm down and blame everyone else for the issues with the order. After speaking to the person I made the order with, Shantelle gave bs excuses and lied to my face instead of a simple I'm sorry and moving on. No, I was not expecting a very over the top apology or anything of the sort, but I was expecting to be able to discuss the issue at hand without her know it all attitude and list of lies. She tried to down play the situation when she's really playing with my time. If I was told the item would be here at a certain time then I am expecting it, yes things happen but 2 days? And I still had to travel to the location because it wouldn't be delivered. Shantelle doesn't fit the manager role in my opinion and I think this store has multiple other more optimal candidates. read more

Great customer service by Janelly. My battery had a defect and she was able to determine that the warranty covered a replacement at no cost. She offered advice on long term battery maintenance and products to facilitate that maintenance. It was very busy when I was there, but she was able to multitask and attend to multiple customers while maintaining a positive attitude. read more

Great for DIYers trying to be hands on and save a $ on simple fixes.

Very nice employees! Honest and forthright. Special recognition for Daryn who helped me save my weekend by changing out a dead battery. Very smart technicians who will not bs you when it comes to what should be done. Once again thanks to Daryn for helping me out and even using his own personal equipment to help diagnose a problem. read more

7/31 - I needed a battery and installation. Called them from the parking lot and they were very helpful. Walked in, spoke to Ryan who helped me with the battery and installation. It was very quick and easy. Great service. They do not charge for installation which was great! Definitely would recommend them. read more

The best place to go for all your auto needs. Customer Service is second yo none! If they don't have it, they can usually get the same day. I will not go anywhere else. read more

I have been coming here for over a year and a half by now. Every time I'be come looking for something, the workers have always been very helpful on helping me find what I need. For the most part, Janelly has always been the one that provides me with an amazing service to find parts for my vehicles. Great place! read more

Terrible service here, takes forever everytime I come in here the employees seem to be hanging out. They even lost a part I ordered for my girlfriends car and took 5 days "to get a new one" don't waste your time here with these nobodies read more

I hate playing the damsel in distress role, but when I ventured to try to fix my car on my own like an independent women, well I failed. I was buying fuses for my car and I bought 3 different kinds before I got the right one. Though there were a number of associates working, no one offered to help until I asked an associate. When he helped me, he told me he THINKS this was the right one. Surprise, it wasn't. Obviously from the first try I learned I had to try it out to see if it fits, because eyeballing wasn't working. When I tried to return 2 of the 3 boxes I bought, they refused to accept it, because it was opened (mind you one of which was due to the sales associate). I left upset, but if that was their return policy what could I do. Since I was still a bit peeved it decided to read what the return policy was online. Well to my surprise, you CAN return things you are unhappy with as long as you have a receipt and original packaging! They flat out lied to me, because they didn't want to do the return. I went back and told them about their return policy and they reluctantly and with attitude did the return. They are rude and liars. I will NEVER come here again and would not recommend this location to anyone. I've gone to other locations and they were very helpful and friendly, so it's not the company but this particular store. read more

Horrible customer service, called while I was 3 minutes away at 8:58 on a Sunday and they couldn't hold the doors open for an extra minute. I was right there about to turn on their road. I explained my cars out of commission and they did NOT care. I spoke to a Yasina or some girl. She could care less. Also to add, every time I go in they treat all customers with a "What do you want?" Attitude. Very careless, unfriendly environment. This is not only from one experience but several from 2 or 3 different auto parts stores. Every time I call, I ask for a part and they act with a very draggy and "ugh, why me?" Attitude. 1/10 for this store. Only because I can get parts I require from here. Otherwise it would be a 0/10 for me. read more

Mike at this location was friendly and offered to install a much needed new car battery on location. Thank you Mike for helping us out of a tough situation! read more

Yesterday afternoon while on my way to pick up my son from school, my car just DIED on me, on Broward Blvd. Horns are honking at me,...and my car will just not work. Blue lights come,....and the Plantation Police Dept are there to help. We get a service aide to push me with his vehicle,..etc etc. We get it to a Walgreens and we are, sorry, the service aide, is trying with all his mite to push my car into a spot. Then I hear a voice talking to the police,..You need help? So there is a service aide and a total stranger pushing me in my car. WOW! Right place, right time, for me at least. Got out of my car,..thanked the cops and said good-bye, now all alone and ready to just cry my eyes out...the mystery man says,..."what happened?" I begin to tell him, and he offers to look under my hood. Yes, God is looking over me because this mystery man has a shirt that says ADVANCED AUTO PARTS. His name is David. David looks under my cars hood and see's different things. Told me to turn car on,..listens a few times,..etc....and explains so I could understand what was probably wrong. Oh no. Its a gone'er. Tears in my eyes,...I looked at this man and said,...I have no idea what to do now. He gave me 2 phone numbers. Story gets longer after that to my darn car dying on me,..but this man David,...aka MYSTERY MAN,....saved this woman who had no idea what to do a major panic attack, literally, AND,....I am going to get $$$ for my junked car. Thanks to David. I will FOREVER be grateful he helped the service aide and for looking at the car and the numbers he gave me. May not of seemed much to him,...but it really helped me in many ways. THANK YOU DAVID!!!!!!!!!!! read more