On the Oregon Trail Caravan our truck A/C blower wore out. Despite a full schedule they graciously…read morefit us in and quickly found a replacement blower, installed it, and got us back on the road. All with a smile and regular updates on the progress. This Virginian is most grateful for the care and professional performance.

Customer service is great, vehicle service not so much, traded in my truck about a month ago, the…read morefloodlights up top on the vehicle I was trading for don't turn on, bad wiring, they told me they would take care of it for free, which is great. Appointment had to be scheduled 1 month out, I dropped it off at 9:00am, 6 hours later I go to check in on it and planned on just waiting until it's finished. They didn't even start on it, turns out it's gonna be an 2 day kind of thing, now I have to wait another month to bring it back in, 2 months total to fix a wiring issue, hopefully it can get done next time.

Very happy with this company, coming from a demanding customer- I have been in the service industry…read morefor over forty years (Retried) and admit to being pretty darn picky. The entire process from picking out a shell, and accessories with Cassie, to the final instillation by Dillion was a 10 out of 10. This is a family owned and run business, and it is apparent they have their game down pat!

Recently purchased a tonneau bed cover: Shelby did a great job taking time with me to explain bed…read morecover options so I could make an informed purchase; the cover and installation occurred within two days, and I'm very pleased with the purchase. Shelby also helped me with looking up and pricing other aftermarket equipment options and I didn't feel rushed. Highly recommended..

One Stop Auto Sales must have sailed under a lucky star. With the addition of Teresa Nelson it…read morecertainly is a game changer. Not that One Stop Auto had any issues in the 1st place. As a financial professional I have worked with numerous auto dealerships over the course of my 34 year career. The achilles heel of any small business is talent. Having Teresa Nelson with her years of experience in franchising, an MBA from Idaho State University, and a few businesses under her belt has been a "level up" for this dealership. The additional selection of floored vehicles is also a nice touch. The business model of locating your exact vehicle, making your order, having them go to auction for the purchase to bring it back to Pocatello is unique. Saving money on reconditioning (which dealerships tend to charge) is also a nice touch. I would certainly recommend One Stop Auto Sales. I have read other reviews which makes me add the last recommendation. Freaking buy an aftermarket warranty when you buy a used car. Worth every penny. Every used car purchase you are taking is a calculated risk.

I recently bought a truck from these guys. Thinking I got a great truck, how I was wrong to think…read morethat. It wasn't until after finishing the paperwork that they offered a warranty, but they made a big deal to reprint and start over. Since buying this truck I have had nothing but problems. I returned home and the check engine light popped on, saying that my cat was running low efficiency. I had my buddy that is a mechanic look at it. He proceeded to tell me that the code had been deleted recently. I called One stop Auto sales and Gregg said run some cat a clean through it and it will be fine. Not having a care in the world that the truck was having problems the day I bought it. Gregg also said "not my car nothing I can do". The check engine light is still on even after multiple repairs have been made to try to resolve the problem. A couple days later I called again asking if they even ran it through a shop, Gregg said they did and that they had a mechanic look at it and did services. Well after getting an oil change today, I definitely don't think they did. When getting my oil change, the company doing it made me aware that no other fluids had ever been serviced. And to go along with that they also told me that I needed an aliment and that a bolt that was missing to do part of the aliment so they would need to order a kit. People do not buy from this dealership. The cars they sell have problems that they know about but they hide them and sweep them under the rug.

Joe and crew great to work with, customer service top notch!! Know their stuff and are willing to…read morelet you test drive whatever they have in stock. Chad H

I have stopped in this store a few times now and I am always greeted with friendly faces and…read morewonderful business. They always make sure to get me the best deal and take care of me! I love this place and I love the employees! :D Thank you Switchback fam!

Went in for an oil change, dashboard told me it was due. Found a marker light was out and the cabin…read morefilter was dirty. I had just purchased the truck 6 mos ago, this was first service. I cannot express how fast they were. I did not get a coffee, I do not think I would have had time to finish it! I was greeted immediately, services reviewed and costs provided and when the additional items were found they were brought for my decision. No pressure, reasonable pricing, and did I mention how FAST they were? Very pleased and reccommend!

Greg was honest friendly and very refreshing. Coming from LA honesty was so rare when it came to…read moremechanics. He gave me hope again! Highly recommend!

If you're in the market for a new car....go see the folks down at Pocatello Nissan Kia. Nissan…read morebuilds some great vehicle these days and beats Mazda, Hyundai, Honda, and Toyota for price, style, features and quality. We love our new Rogue. The guys working the showroom floor are professional, and knowledgable.....without being the typical car dealer pushy or annoying. The only way they lose a star from me is when it came to signing all the paperwork. Man that process takes a long time. We made a straight clean purchase, no trade in, used their financing. I have perfect credit and had all documents and info at the ready. It still took 3 hours to sign and drive. I had the car insured with a five minute phone call, 30 minutes into the process. There has to be a faster way to buy a car. This is my 3 new car purchase, the time issue is typical, but if somebody doesn't dock them a star every now and then it'll never change. Other than that it was a great experience.

Could not have had a worse experience. Came in to have an…read moreengine ticking and trouble with cold start checked. Service department told us engine needed replaced. (No diagnostic tests run.) Took longer than expected. When we got the car back the A/C wasn't working and making a weird sound and the cold start was STILL a problem. Service department now said the fuel pump was making causing the problem and they could have found it if they had done a diagnostic test, Something that they should have been done before replacing the engine but the technician "didn't see the note about the cold start issue." Service manger was dismissive saying if "Nissan customer care didn't side with us then it wasn't their problem" The car is less than 5 yrs old. You are better off going anywhere else.

This company lives up to its name! They are very knowledgeable , diligent , professional and great…read moreprices! Their knowledge on all RV stuff is absolutely incredible! We have used them for hot water tank repairs, heater repairs, tank cable repairs , fan repairs and most recent refrigerator repairs! I cannot even tell you how persistent they are to strive for excellence!

Justin, Peyton and Alyce...THANK YOU!!!…read more I cannot say more kind words about these folks. After being put off by Parris RV and RV And Boats for Less(they even hung up on me). Top Notch rescued the ENTIRE day. They showed amazing empathy for our situation! They snuck us in and helped us with a repair right in their parking lot!! Something we were planning to take days took 2 hours. Thank you all for your incredible service, your incredible attitudes and for saving our anniversary camping trip. The kindness of good people never ceases to amaze me and we will be eternally grateful for you all!

Love this place! Avery is the best!!! Got exactly what I wanted at the right price!!!read more

I've been introduced to Stones Hyundai for a couple of weeks now. I purchased a used 2011 Ford Edge…read morefrom them, it's loaded to the teeth and runs great. Until today. 10/30/25. We went out to the driveway and got in, turned the key and NOTHING HAPPENED. The doors won't even open when the battery is dead. Well, my temper got lost, I got on the phone and ORDERED them to help me. I got a jump from the neighbor and drove to the dealership. All the while, the service manager went to my home to help me out but I was already gone and at the dealership. I vented on the poor guy that was the first to walk out to my car. He was absolutely very professional, overlooked my bad words and behavior and calmed me right down. I have to mention that the car was AS IS, NO WARRANTY so I was a little afraid they would turn me away. No sir... The service manager took my car to the shop and the manager came out and told us they were going to replace the battery and we would soon be on our way. I am so very happy and will definitely be a customer when we need a new car. Thank you Stones!!!