Could not have had a worse experience. Came in to have an engine ticking and trouble with cold start checked. Service department told us engine needed replaced. (No diagnostic tests run.) Took longer than expected. When we got the car back the A/C wasn't working and making a weird sound and the cold start was STILL a problem. Service department now said the fuel pump was making causing the problem and they could have found it if they had done a diagnostic test, Something that they should have been done before replacing the engine but the technician "didn't see the note about the cold start issue." Service manger was dismissive saying if "Nissan customer care didn't side with us then it wasn't their problem" The car is less than 5 yrs old. You are better off going anywhere else. read more

I will still trust them with some of the repairs, however I do remember the days where they were much more responsive. Like if someone promised to call you back they actually did. I am that mature l even remember buying brand new car from them at the old location and we bought and financed from Nissan/Kia at least 3 in the last decade. Dealerships are here to make money and to keep inventory moving so as long as you all agree on the numbers everyone should be happy. Live and let live, unless, of course there is a disagreement about the price or a service. Certain things I can do and would not require any assistance with cabin or air filters. If one of the major parts fails I'd prefer someone else to fix it for me. It is a shame that David is gone as he was probably one of the best mechanics in this area and I could discuss and correct any technical concern I had like when they sold me wrong battery size (24 instead of 35) etc. Now there is a reason I change my own oil. We reside out of town and bringing car in was a minor inconvenience as I had to leave it for a day, then come with another vehicle and grab it. One day I left my car for an oil change and was promptly billed for it and reassured it was all done. I found the vehicle at the very same spot it was left by me and according to the odometer it was not moved for 1/10 of a mile since I parked it. In theory it is only possible if they drove it to the bay and then backed it up into the same very spot in the middle of a busy day. Ok, the oil appeared much darker and more consistent with the oil that had been used for few thousand miles than the freshly filled one. Inquired about it next day and was reassured it was all done and they just switched to a different darker looking brand of oil for changes. I was not born yesterday. Spouse stated she gets better mpg after I change hers myself. Lately they nickel-and-dime even customers buying parts that are not very unique. Adding 3% fee to card transactions is just ridiculous. Do you realize your best sales efforts are being rewarded by people who spend more than they ever should and it is all done electronically? Wake up. It is 2025. Most transactions are electronic. There are even non-profits who figured how to accept cashless donations. You are not a struggling ethnic restaurant and the owner is not your typical "Pocatellan pooh boy" as he owns at least 2 other dealerships one in town and the other in a different state. On a bright side they never sold a stolen vehicle to a family member like Phil Meador did. read more

I'm yet, again, amazed at the service department at Cole's Nissan Kia. They serviced my Kia sportage with an oil change, rotating tires and checking fluids, brakes, etc.. Service stated how long it would take and they were right on with the time. The best part was the price was $00.00! I strongly recommend your purchase of their vehicles include tires and oil for life! read more

I've purchased three KIA's from Cole Nisson and have been very happy with my purchases. I worked mostly with Brian Christensen and he is great. read more

We have bought several vehicles from Brian over the years. He always does a great job, and makes sure we have all our questions answered. Super easy to work with. read more

I bought my vehicle new during COVID. I made the mistake of getting a 100,000-mile extended warranty through Cole Nissan Kia. I have tried hard to make this work with Cole Nissan Kia, but the habitual lying combined with the shoddy mechanic work has gone too far. In mid-August 2024, the cover of my cabin air filter box fell off into my glove box. I took it in and we noticed a plastic clip meant to hold the cabin air filter cover on the housing had snapped and was hanging loose. It isn't a great design, but someone had obviously been working too fast and broke it. The mechanic came out with a screw and jimmy-rigged it back on right in front of me. By the time I got home, the cover had already fallen off again. At this point, it seemed clear that simply putting a screw in it would not hold the box on, so I was told that they would order the housing and have that replaced. I was told it was a labor-intensive job because the whole dash had to come off to replace the part. I asked if it was covered in my warranty and was told it was. I continued to inquire about the part in the coming weeks/months. I was told it had shipped but could take weeks to get to the shop. Around Oct 1, I was in the shop for routine maintenance and again inquired about the cabin air filter housing part. The people behind the counter looked at the computer and then looked at each other. They said they hadn't decided what part was need, which obviously meant no part had ever been ordered since August. I had repeatedly been promised phone calls and updates whenever I called or came in and asked, and did not get them. I called around Oct 10. I asked to speak to the GM, Arturo. Apparently, he'd just had surgery and wasn't available in the coming weeks. I asked to speak to the parts manager, Amanda...she too had just had a surgery, apparently. The guy in parts could not tell me if anything had been ordered. He said something about if it was backordered, they wouldn't know. I asked if anyone even knew which part was even needed. He gave me a part number 27131EA000 (airbox assembly). I was given some higher-up's number because the GM was in surgery. I left a message. The next day, miraculously, I was told by the service department that the part was actually in. I made an appointment for Oct 14. After bringing the car in, I was told that the mechanic could not "snake the part in" through the glove box, and it had to go in through the dash board which would take a day and a half. I set the next available appt on Nov 6-7. Feeling a little off about how the dealership had handled things, I made some Sharpie marks on the part that was supposed to be replaced. On Nov 7, after the car had been in two days, the service guy, Terrel called and said that the fix was complete. I inquired about how everything went with taking the dash off and back on...he said it went well. He went as far as to say that the new piece was an improved piece. I asked if the new part had the plastic clip that had broken off, because we'd agreed it was poorly designed. He said it did. When I got home, I took the glove box off and the part had never been replaced. The plastic broken part had just been snapped off and a new screw put in. The Sharpie marks where right where I left them. They'd just jimmy rigged a screw. I called and asked for the GM, Arturo. Somehow, he had been *again* in another surgery and wasn't available then and for the coming weeks. I set an appointment with Craig, the sales manager and showed him the photos and told him the story. He was displeased with what had happened. I was called by the service manager and he said he was sorry for the miscommunication and that the fix was fine. I told him it was a repeated pattern of blatant lying, not a miscommunication. They had reset an appointment to go through my dash board to make the fix, acted as if they did, but never had. That wasn't a miscommunication. He blew it off and just said I could have 10% off of my next oil change and spark plug service at 100,000 miles. read more

Cole Nissan Kia - Car Dealers Near Me - Pocatello, Idaho

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Update-After 2 more attempts at fixing my car, having to have it towed every time. I am taking my business elsewhere. Good luck if you choose to take your Nissan in. I do not recommend it. read more

I guess being disrespectful and condescending to customers is the thing to do .Then when you call them out over being freaking @$$holes they get all righteous on you . This wasn't just a one off either . Money all buddy ----- work needs done , just another number . read more

Scott Day is by far the best car salesman I have ever met and bought a car from. He is honest, friendly, kind and knowledgeable. Scott spent several hours answering my questions and telling me about the car I was interested in buying. Bottom line, I did buy a car from Scott, he is great to work with. Rosanne "Sandy" Owens read more

Be very careful buying anything from #ColeNissan. They will take no responsibility nor, have any liability for damages caused by the negligence and incompetence of their service shop. A simple $1 rubber fill plug, someone neglected to install, will now cost us nearly $4,000 to fix. Thanks for the dry fuck #ColeNissan! read more

Went In WITH an appointment to see what was going on with a check engine light, SIX hours of waiting later they can't tell me what's wrong just that a parts been ordered, fast forward two weeks for the part to come in and for them to have someone "Qualified" to install it. Only to find out wrong part was ordered and couldn't be bothered with hooking up all the sensors. Two weeks later new part comes in, and it's not the right part. They overnight the (hopefully correct) part. Only to find out it's two and a half weeks before someone can install it. If I could give a less than zero review I would. I normally don't recommend places to people unless asked,but at this point I'm so pissed that I'm actively recommending people stay away. read more

Good service department. Did a beautiful job on my after market tow kit for a 2015 Pathfinder. Very professional and courteous even though I was having a bad day and wasn't my usual cheerful self. read more

Got a 2021 Kia Rio, after stupidly listening to Kias "certified mechanics", I slid into a curb. I was advised it was safe to drive with something in the steering column bad, other Kia reps backed their mechanics. HOWEVER, Kia mechanics in grand prairie, tx, Arlington TX, twin falls and Idaho Falls, in addition to a Cat diesel mechanic, walmart mechanic, les schwab, bigo tire, and Dodge all advised me to park it. It was already wrecked and I just decided to see what other mechanics would say, they told me it could set off my ABS and cause me to slid when I wasn't sliding... wished I would have talked to them BEFORE I had that issue. Trading the car in as soon as I can, already costed my kids their Christmas and regret not trusting my gut. read more

Attached is an email I got from this dealership showing me one price ($17500)for a van. I went in, and expressed interest in trading in a car towards said van at the price they quoted me. They offered me something very low for my trade in, and I said I'd sell it private party. We then agreed on meeting the following day so my wife and kid could take a look at it just to make sure they liked it, then we would talk numbers without the trade in. On the second day, I explain that I had a buyer for my purposed trade in that would give me double what they offered, and that I would like to move forward with the purchase of said van outside of that trade in. Then , all the sudden when the trade in was off the table, the price magically jumped by 2 grand ($19500) above what they quoted me in an email two days prior before a trade in was even on the table. Their excuse was that their general manager didn't approve of the deal, or that someone had misprinted the price on the three or four websites they posted it to (never really got a clear answer as to if the price was actually misprinted or if the manager just didn't like the deal, but a 7 is some distance from a 9 on any keyboard, just saying), and the general manager happened to be out of town so we couldn't question him about it. Obviously I walked out the door. First, they quoted me a price online ($17500), no trade in talk, then all the sudden they want to bump it up by 2K once I'm ready to buy the thing ($19500). I'm really not that upset overall. I don't really want to work with a company that "fat fingers" a price and only realizes the issue after wasting two days of my time. Who knows what else they might "fat finger". At the original price they offered, their van made sense. However, add two- three grand and it just doesn't add up. I could drive an hour and a half hours down the road and get the same van, a few years older, with less miles for 3-4 grand less ($16234, 42,949 miles, 2015 Nissan Quest SV). It doesn't matter a ton to me since I'm not desperate, and I can wait for a right deal at the right time. I expressed that thought to them by walking out once they tried to up the price by 2 grand. Could I afford it? Sure. I just don't think I'd want to do business with a company who won't honor the prices they advertise, and others should be aware. read more

Worst place to buy a car. First they won't let you leave. Then they ask you how much you want to pay a month instead of cost of car. They won't let you know what the price of the car you are paying for, they just give you an 96 month loan. Seriously the most agressive annoying experience I have ever had. The 3500 Cash for Clunkers event they advertise was a sham. They only offered me 1000 after raising the internet saleprice of the car, wouldn't explain why we werent recieving the 3500. Overpriced, arrogant and pushy. Well NEVER go there again read more

Thanks to Joseph at Nissan Kia we found the perfect family car! They were willing to work with us and get us down to the perfect price for our new car! Joseph was so helpful and I give him a 10/10 in customer service! If your looking for a new car go to him! read more

If you're in the market for a new car....go see the folks down at Pocatello Nissan Kia. Nissan builds some great vehicle these days and beats Mazda, Hyundai, Honda, and Toyota for price, style, features and quality. We love our new Rogue. The guys working the showroom floor are professional, and knowledgable.....without being the typical car dealer pushy or annoying. The only way they lose a star from me is when it came to signing all the paperwork. Man that process takes a long time. We made a straight clean purchase, no trade in, used their financing. I have perfect credit and had all documents and info at the ready. It still took 3 hours to sign and drive. I had the car insured with a five minute phone call, 30 minutes into the process. There has to be a faster way to buy a car. This is my 3 new car purchase, the time issue is typical, but if somebody doesn't dock them a star every now and then it'll never change. Other than that it was a great experience. read more

Very pleased with the professional salesmen, Dave spent a lot of time with me on a couple different occasions to help me find the best car for my budget. If you are in the market for a new or used car go see Dave or any of the sales team at Pocatello Nissan Kia. Loving my Toyota Corolla!!! Thank you! read more

Cole Nissan Kia - New Car!!! - Car Dealers Near Me - Pocatello, Idaho

Our salesman was Jeremy Stone. He dealt with us patiently and honestly. Very nice young man. He made the process of buying our car very smooth. In addition, the financial department went the extra mile to secure the best rate, payment amount and number of payments we wanted. Thanks so much! read more

Made an appointment, they contacted me twice to confirm the appointment, I assured them I was coming and I would be on time. I arrived a few minutes early, checked in with receptionist, couldn't find Ben Speer, my assigned salesman, after 25 minutes he found me and told me he was too busy to help me. I drove 2 hours to keep my appointment and took time off of work. If you like being treated better than a stray dog, stay away from this dealership. There's lots of other choices read more

I purchased my second vehicle at Pocatello Nissan Kia a few days ago. Jordan was extremely nice and helpful. He listened to my needs and did not try to oversell me nor was he pushy. Eric went above and beyond to get my financing where I wanted at a price lower then I had asked for! My only complaint is that one of the important features (The #1 thing important to me when buying this time around) was accidentally left out when taken to the finance guys for approval. However it's not enough to take away a star as its not overly expensive and I should be able to have it added myself before summer ends. I am still very happy with the deal I got. I highly recommend Pocatello Nissan Kia!!!! Thanks guys read more

This Nissan dealership does not follow through on their contracts. We bought or Nissan Sentra new with "free tires for life" so every 30000 miles we are suppose to be able to take it down for a free set of tires. We was told because we had not brought the car down to have it serviced they were not going to honor the contract. When we bought the car we made it very clear we would not be able to have it serviced down there because of the distance. We have had it faithfully serviced at grease monkey. I truly believe they are just using this as an excuse to bale out of the contract. So if you want a somebody that will honor their contracts this is probably not the place to go read more

I had a one off experience here so take it for what it's worth. I gave 3 stars because they did take care of me, for the most part. I bought a truck that they said was just traded in but needed some work. It is a very sought after truck and after being beat to the punch 6 different times at dealerships, I jumped on it. When I bought it, they said the shop would need 3 weeks tops with it, it ended up taking 5 but they did make it right, for the most part. My sales guy Max, he is absolutely phenomenal and I highly recommend only dealing with him because he is real, kept me in the loop and was just as frustrated as I. The GM, Chris Cane, promises he'd pay my first car payment because it was way past the deadline they set but he has zero follow through. I never received the reimbursement for my first payment that he promise me. That's shady in my book. They did hook me up with a loaner vehicle which was off their used car side which leads me to another point, their used car manager Garth is WORTHLESS!!! I had 4 different loaner vehicles while I was waiting for my vehicle to be done. The first was a car, it was good but I was in a time crunch to get my camper to the dealer to get ready for summer and that wouldn't do it. Again, my sales guy Max, he bent over backwards to get me hooked up with whatever Garth would let him have. The second loaner was a Ford F-250 off their lot that was traded in. Mind you, it was on those lot for sale, driving it home, I realized none of the turn signals worked and if I shut it off, it was a crap shoot of whether it would start back up. Again, Max went to work and got me a different truck. This time a newer Ford. On the curb, it seemed like a diamond, once I put my trailer behind it (8K GVWR) it was a turd! It had clearly been chipped before and they never bothered to flash the ECM back to stock, major turbo lag, super low torque and lobed at high speed. They then traded me out for a Titan that was actually pretty legit. I lay my experience out to say this, Garth, the used car manager is a POS and doesn't ensure the used cars being sold on the lot are worth what they're asking, Chris Cane lies his butt off to satisfy customers but has zero follow through, but my sales guy Max, he is a rockstar. A new vehicle, all day long, I would go to Max and buy anything under the sun. Used vehicle, you're better off at fresh start or something. read more

My Wife Elizabeth and I bought a new 1019 Nissan Rouge SV, AWD, 2.0 liter engine and CVT on November 12th, 2019. Sales Associates Perry Van Houten and McKay were very knowledgeable and friendly. They were able to help us find the vehicle we wanted and needed to suit our needs and within our pricing requirements. I have been buying cars since the 1970's and I was impressed with Pocatello Nissan Kia's honesty and integrity. The dealership is also very involved in the Pocatello Community and support worthy causes. I highly recommend this dealership to anyone looking for an outstanding and honest car buying experience. read more

Service Department was awful. They were argumentative and rude. They fixed something without calling to get the ok, and then tried to charge me. When we bought the vehicle we had great service. read more

Awesome experience. We went in for cash for clunkers and came out with a 2016 Nissan versa hatchback. We were very pleased how Kevin respected our price range and was knowledgeable about the cars he was selling us. He told us the good and the bad that came with the cats we looked at and it made it easy to pick out the car we love. read more

Good service, friendly people had a good experience buying a car from them. Enjoyed having Ben work with us to find the right car for us!

I just got a 2018 Kia Sorento Jordan And the other stuff were really friendly and helpful to get the right price and they will try there best to help you leave with the car you want and just really helpful read more

Our car buying experience was excellent, our salesperson Matt Packard was knowledgeable about the products and the staff from sales to finance were great, there was no hard sell and we felt the negotiation was seamless and fair read more

Friendly staff, but for their service department they always seem either overbooked, understaffed or both. The wait time is terrible. Still got a decent deal on the car we bought and like it well enough. read more

I can't tell you how much I appreciate the customer service at this Nissan Dealership!! Last week, I went to Lava Hot Springs, and (like a schmuck) I lost my key fob in the river. I had no way to get in my car, let alone drive it anywhere. I don't live anywhere near Lava, so I knew I was in big trouble. Everywhere else said they wouldn't be able to help me for about three days, but when I called this dealership, they went above and beyond to help me! First, they ordered a new key for me from Idaho Falls and told me it would be there in about three hours (amazing)! However, when I got there (the tow truck had dropped me off), they had found out it wouldn't get there until the next morning. They were so accommodating and quickly arranged for me to use a loaner car. The next morning when I arrived again, the new key had been programmed, and my car was ready to go! I was so grateful! They made it so that I was able to make it to work on Monday instead of being stuck in Idaho for three days! It was incredible! Thanks you guys! (Shout out to Tyler for all your help!) read more

This past spring, I was taking a ski trip from Utah to Montana, and had some mechanical issues while going through Pocatello. I had my Xterra towed to the dealership, and explained what I thought the problem was. After a short wait, the mechanic came and talked to me. He explained that it wasn't the problem that I thought it was, and explained the options for remedying it. They could have easily taken the chance to make some expensive repairs and I wouldn't have known the difference, but instead showed me a much cheaper option and got me back on the road. Thanks again, guys! read more

I had a wonderful experience at this dealership. My salesman Bernardo was very knowledgeable and nice. Everyone was very friendly and they worked very diligently for my unique situation and got me into a beautiful brand new car in a relatively short amount of time. Mike and Wade who I believe are the managers were very nice as well as the financing manager. I was most impressed with the fact that they honored their Internet price and took the time to explain things so well. If you are looking for a nice car with a great dealership make sure you go visit Pocatello Nissan Kia and I strongly recommend working with Bernardo. read more

Nissan Kia in pocatello are amzing to work with!!! I'll go back for my next car and services.

Drove down to this dealership from Boise as there was not the car I wanted with the options here. The dealerships itself is very nice. The place has a good vibe. Clean and inviting. Employees were all welcoming and cordial. I had been corresponding with Joe Arzola. He was really great giving me information about the car I was interested in via email. He was gave me a good price quote. I was really impressed with Joe as he was so knowledgeable about the Kia Soul Plus. The other dealers that I had visited knew very little about the car and about the options. Joe spent so much time explaining all the options and how they work. He really liked the product he was selling and you could tell that by how much he knew about the car. He explained everything in a very easy and enjoyable manner and I never felt "dumb" when asking a question. It had been so long since I had purchase a car that there was a lot to learn . Joe was super patience. Great buying ex read more

I have three words for their honesty bad, bad, and bad! I wouldn't buy a car for them if they were giving it away! they wouldn't even honor their own advertised price or 200 and some dollars above it! if you go in there expect to get screwed over! I know a salesman there who is a really nice guy and a friend of my wifes and that's why I went there. but it's their sales manager who is running the show. I have giving you fair warning go at your own risk! They advertised a truck for 15999 on Autotrader and then after I test drove it they raised their price on it to 18999 and wouldn't sell it for 16200! That's the kind of dealership they are! I bought a truck somewhere else... read more

I was disappointed with the lack of honesty by some of the employees not being up front with me about the financing. The dealership slipped items into the contract that I never asked for IE: Gap insurance and it was way over priced to boot, etched glass policy which was over priced and not told of before I signed the contract. Etched glass policies by dealerships are a scam don't fall for them. Always ask questions. I own my part because I didn't read every detail of the contract. I was able to get back the cost of the gap insurance but not the etched glass policy. Their DOC fees were outrageous at $400.00 when most other honest dealers charge way less than that. I was very disappointed with their sneakiness and would never recommend them to anyone or buy another vehicle from them. read more

Earlier this week I was having one of my worst days in a while. My kitchen was/is under total unusable condition, my wife's cars transmission went out while she was on the highway and my cars battery was dead, on top of getting us through errands and appointments. After I finally got a jump, I bought a battery but they couldn't install it. It was the end of the working day and I rushed to the dealership, not ashamed to say I was full on crying at this point out of sheer frustration and feeling overwhelmed. I pulled up and the lights to the shop were closed. Crying turned to sobbing. I stopped my car and shut my eyes. I looked up and to my left was a gentleman in a red shop shirt looking very confused at me, which is accurate because I was looking a bit ridiculous. I rolled down my window and asked if he in fact worked for the shop. He said he did and asked what was troubling me. I filled him in on what was going on, he looked back at the closed shop, back to me again and told me to pull my car around. Within about 15 minutes he had the old battery out and the new one in. I couldn't thank him enough for doing this for me especially since they were closed. I tried to give him money but he wouldn't take it. To him it was just a simple thing but he made a huge impact on me and helped me get the process of all my other things fixed. Mark, sir I can't thank you enough. He's a 10/10 in my book and he does a great job. Thank you again! read more

The best dealership in town!! I have never had a car buying experience like I had with Omar!! he ROCKS!

To follow up on my previous review, the difference in price was not made up with my trade in and because I didn't look at the paperwork closely, there was yet another difference in price. Overall I'm pretty unhappy with the lack of transparency in the total cost of the transaction. read more