Had to call three times to ask for the price of the service that was being done on my truck which…read morewas an oil change and right rear berring leak. Response was "oh I don't know. It's going to be pricey." Guy on phone estimated and told me $30 for the seal. That's the only price he told me regarding an estimated cost. I knew it wouldn't be just $30. When it was done that's when I got the actual price. Over $700. And got charged around $130 for a $30 part including overnight shipping. Was told the first seal didn't take which was a red flag. I was also charged 8.99 for windshield wiper top off. That could've been a price said over the phone if it was I wouldn't have authorized it (actually didn't when I dropped truck off because I only said an oil change and the berring seal.) since I have wiper fluid at home. I paid and drove the truck home and to work next day. Not even 60 miles since work was done and the berring seal was leaking again. I drove back to Bill and Mikes and told them. Bring it back they said. Since I had a terrible experience with them with just getting transparency on pricing of the work being done I took it to a certified ASE mechanic. After he took everything apart he informed me that Bill and Mikes didn't have the right tool for the seal job and they pried the old seal out with a chisel damaging the seal seat. See attached pictures. They also didn't have the right tool to install the new seal as that was damaged too. Hence why the new seal bill and mikes installed leaked immediately because it was already damaged from the mechanic jamming it in. He also informed me that they stripped the differential fluid bolt and broke something on my rear brake. The brakes weren't bleed through correctly when I drove it away from Bill and Mikes because I had to press the pedal all the way to floor to stop. I had to spend the same amount of money to fix it correctly with a different mechanic. I wish to get a full refund for the work Bill and Mikes did on the berring seal. They shouldn't offer this service if the mechanic doesn't have the right tools for the job. I won't be taking my vehicles here ever again. My experience summed up: 1) dodgy with price transparency 2) did a terrible job and didn't fix the problem 3) damaged my truck more after their service.

While I didn't have a problem with my car they helped me get a poor kitten out from the underside…read moreof my car. They squeezed me into their schedule and was able to get the kitten out.

My 2000 Alero is 27 years old. John and his team got this old girl running again, better than ever…read more The charges were lower than the original estimate and I'm confident that my automobile will be able to last many more years, with their help. They worked until everything was in good running order. They will not steer you wrong! These are the nicest, kindest and most knowledgeable people, when it comes to mechanical problems. The people who run this business are trustworthy and deserve your business.

I'm so embarrassed that I've waited so long to send this review! In March 2023, my 2009 Honda Pilot…read morewould studder frequently while I was driving and I took it to the Honda dealership and had them do a diagnostic and discovered multiple problems. They quoted me $4,500. I took that quote to Sunpower and asked them if they could look at it and give me a lesser quote; they looked at it and quoted me $2,700 and said it would take 4-5 days to get everything done. Thats an $1,800 difference! I had to wait 10 days to get an appointment because they are so good at their work and we're booked out. It did take 5 days, but, my car ran good again and it was definitely worth the wait to save so much money. They also told me if I had ANY problems to bring the car back in. The only thing I went back for was to take the crew some KFC for lunch the next day! Thank you Sunpower Automotive! It's great to have a reliable, trustworthy place to take my car!

Jordan is a gem! I was driving through Idaho on my way to Alaska. He was able to work my car in &…read morehad new brakes on it in no time. His garage was clean, comfortable & had everything you could ask for---even a play place & Goldfish crackers for the kids. If you need a professional mechanic who does great work with a smile, look no further than Manic Mechanic!

I'm on a road trip with my family and my starter is going bad. Our stop for lunch almost stranded…read moreus so I knew that was about the last time my car was gonna start. As I'm heading into Pocatello ID. I start to search for someome to fix it as I am only in town for two days. Jordan from Manic Mechanic was the best. I was able to get it right in so I never even turned the car off to worry about towing it to a mechanic. He got ahold of a starter and had it replaced in no time. He was polite, knowledgeable and professional. I would use Manic Mechanic for all my car maintenance and trouble issues.

My colleague and neighbor recommended this place for general maintenance for my 2004 4Runner. I…read moreemailed Rick and made an appointment and when I picked up my truck and it was exactly the price we discussed, no surprises. They did a much overdue tuneup and oil change and repaired a problem with my headlights. They went the extra mile and polished the headlights that had turned yellow with age and I didnt see a charge for it on the invoice.  Truck is now running like a top! This seems to me to be an honest and quality mechanic that charges a fair rate and you cant ask for anything more.  Im looking forward to a long relationship with Master Mechanix!

Always willing to take care of my problem , Friendly, knowledgeable,quick. Reasonable best in town!!read more

Unsafe, sloppy work, my vehicle was returned in dangerous condition…read more I brought my vehicle to this shop for a repair, expecting basic competence and safety. Instead, I got a car that was wired incorrectly, assembled poorly, and unsafe to drive. Here's what I found immediately after getting it back: * Electrical wiring done incorrectly: The speakers were wired wrong, so none of them worked properly. The turn signal and brake light wiring was reversed, meaning when I used my turn signals, my brake lights lit up instead, and vice versa an accident waiting to happen. * Safety systems disconnected: My reverse lights were completely disconnected, leaving me with no way to signal to other drivers or pedestrians when backing up. * Broken hardware: Both bolts holding the tail lights were broken, leaving the tail lights loose and not securely attached to the car. * Improper reassembly: The dashboard was installed incorrectly, and the center console wasn't even bolted down. This isn't just "less than ideal"; this is work that put me at risk on the road. None of these issues were small mistakes; they were either the result of extreme carelessness or a complete lack of understanding of how the vehicle should be reassembled. When I contacted the shop to resolve these issues, they refused to correct their mistakes, claiming that "someone touched the car," even though the problems were created entirely by their work. This left me with no choice but to spend my own time and resources diagnosing and fixing every issue myself just to make the car safe and roadworthy. No customer should have to do that after paying a shop for work. I strongly recommend avoiding this business. If my experience is any indication, you may end up with dangerous mistakes, damaged parts, and extra work just to make your car safe again.

Do not trust these people. They tried to scam me here back in May. I'm horrified. Came in for an…read moreoil light and it turned out I was just low on oil, no biggie. They were "kind" enough to check my brake pads while at it and found that my rear pads only had 30% left on them. Quoted me $800ish to replace rear rotors, pads, and brake fluid. Felt steep and was not in my budget at the time. When I told them no they back pedaled and offered $600 because my fluid wasn't looking too bad. You know what else wasn't looking too bad? My brakes! Just had another shop, 2,000 miles later, tell me I have 70% left on all brake pads. Shame on you! Were you planning on pocketing the $800 or did you feel like practicing an unnecessary repair? I was traveling and short on time, so maybe they thought I would panic and pay. Maybe they thought I was a gullible young woman. I'll tell you what I am: angry and disgusted. I repeat, do not trust these people

We were from out of town passing through Pocatello. My car broke down, and in a state of…read morehelplessness, started calling around to see what shops were still open. Larry's shop wasn't only open, but they greeted us with open arms and stayed open late to help find the problem. We had family come from SLC to pick us up and then we returned to pick up our car a couple weeks later. Larry's character is genuinely the backbone of America and I am so grateful he was able to help us in such a unique and unfortunate situation. Thank you Larry! Your thoughtful will always be remembered

I used them years ago when I lived here in pocatello before. Moving back couldn't remember the name…read morebut thanks to my google review reminder from all those years ago I found them!!!! I am so pleased with their service it was quick getting and they did a great job. They are incredibly reasonable with price, they do a great job, they offered AGAIN to stay late to accommodate my work schedule to pick my car up. Super friendly and reach out immediately with issues or to check that everything is running well. I would recommend them time and time again.

I always like to support local businesses and I'm often very skeptical of body shops and auto…read morerepair businesses. The pitstop did a great job of evaluating my car and its needs. I went there the first time and was surprised at how small their business was. However they were very customer friendly and always have my repairs or oil changes done at a reasonable time. The prices are also very fair. Great people to say the least

Very kind people, I was able to get seen literally within 30 minutes of calling. Came in for a…read morebrake check and they did an overall look of my car which was awesome. They're friendly, quick, and resourceful. My brakes checked good but I now know a place to come to when I need service!

This is the very best auto shop in town! They have worked on two cars (Jeep & Duramax Chevy) for…read moreme, and did a great job. They got me on the schedule fast, transported me to and from the shop, and called me with updates. They found the problems and let me know that I still had warranty coverage for some of it- saving me over $3,000. Honest, kind, and knowledgeable! If you are looking for a shop that can fix and maintain your vehicles, go to Family Auto Care!

The exhaust system on my truck failed - some studs that were pressed in broke. I was expecting to…read morehave to replace the whole back portion of the exhaust, but Joslin's told me they thought they would be able to punch them out and replace them with bolts. I brought the truck in later that day for the work. Later on I received a call that all was finished. All in all I am very happy with the work that was performed. They could have sold me a complete exhaust, but instead fixed what was there at a substantial savings to me.

From the owner: Automotive repair & specialty performance partsread more