The people at Advance on Durant Road in north Raleigh have always been friendly, knowledgeable and…read morehelpful. Unfortunately, the corporate stuffed shirts have not aligned policies to provide acceptable customer service. I bought an ODB diagnostic dongle, connected it to my wifi (after it said Error 001 instead of saying "no internet connection", but it connected after moving the car closer to the house), but it repeatedly failed when it tried to download the firmware to the dongle. I drove back to the store the next day to return it and was told, "It is corporate policy not to accept an electronic item for return without the manager who is not here. You can return it tomorrow." Another fellow called today and had not been told any of the details of the return. I repeated and he said he used it without issue. He used an Apple phone, I used a Samsung. That piece of the problem never made it into his head, but should have since I explained it loudly enough for everyone in the store to know. They said in the store and on the phone that they could not refund the purchase without the physical credit card. My credit card company confirmed that a retailer CAN refund a purchase without storing all the credit card information. Since they cannot, then they need to fix their system. Can't return without a manager, must return to the store when a manager is there and they are not capable of a refund transaction without the card that the credit card company agreed with me that the do not need. Incompetent executives is the main problem with the commerce worldwide.

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

I have a 97 Camry with a V6 engine. It has leather upholstery and the A/C runs cold. Love the…read morecar. But, it also had 230,000 miles. The engine was burning oil like an old time heater and the transmission died. To replace the engine and tranny would have cost $14,000+ at a dealer or lots more for a new or late model used vehicle. I bought a used Japanese engine and transmission with about 35,000 miles on them from Al at Japan Direct over by Briar Creek Shopping Center. Got the engine, the tranny and installation for $4100. It runs like a charm. The Japanese drivers tend to take excellent care of their cars and trade them in after 3 years, due to the draconian property tax increases at that point. Nobody wants to buy a used car over there because of the extreme property tax so the cars just sit there. The manufacturers do not want to sell the entire cars overseas because it would cut into their new car sales, so they sell them for parts. You can buy a front or back "clip" which is the entire front or back half of a car, or you can buy the engine and/or transmission. Japan Direct goes over to Japan quarterly and runs the engines before buying, then ships them by the container load back to the US of A. This is a terrific deal; I have a for all intents and purposes low mileage "new used" car for relatively nothing. CHECK THEM OUT!!!

Do not order parts from them. Their website said the part I needed was an "exact fit" for my model,…read moreyear, trim, and engine. I got the part and it does not fit and cannot be used. The parts department would not accept a return and refund me the money. I am out hundreds of dollars. Absolutely terrible customer service. They claimed since I didn't give them my VIN in the order, it was my fault. I actually bought the car from them, they have serviced my car, and they have my VIN in their system but I guess that doesn't count. They will take no responsibility for their website incorrectly saying the part would fit my vehicle.

1/25/2025 So, what is the point of making a service…read moreappointment when they never have it in the system and ask if I purchased the truck at the dealership. Which I did and they have done all my services. 1 hour and 45 minutes for a simple oil change. I got a text I needed brakes and a battery, no one ever talked to me about them. So, I said no in the text and then waited and got another text. My truck was ready. Got checked out, never mentioned the brakes or battery, so I guess it wasn't critical they needed to be done.

A couple of weeks ago, someone broke into my 2020 Kia in the wee hours of the morning by destroying…read moremy driver side window and damaging my steering wheel post. CJ , with Fred Anderson Kia, was assigned to work with me and keep me updated as the parts were ordered and the work on my car began. I commend CJ for his professionalism and extreme courtesy as he constantly kept me informed. If I texted him a question, he would always respond within a very short time period. If I called him with a question, and he did not answer, he would always call me back within a very reasonable time period with an answer or an update. Today, he texted to say the work was finished and I could pick up my Kia. Since I had been driving a rental through Enterprise, I was able to return it to the Enterprise close to Fred Anderson's Dealership and CJ gave me a ride from Enterprise to Fred Anderson. He went over a few things about the repairs and made a couple of suggestions of a some anti-theft devices I could purchase through Amazon. I really feel CJ deserves a 10 star rating instead of 5. Thank you, CJ for your exceptional customer service. Jan

Went to purchase a car. Three hours of haggling! Dealer markups that were said to be impossible to…read moreremove were suddenly negotiable once I started walking away. Went to another dealer in Cary and made a better deal and walked out with my new vehicle within a little over an hour.

Dan Miller from Miller Mobile was the man. We had an electrical problem with a Chrysler Town and…read moreCountry that one of the local chain repair shops said would be $600+ to fix. I went to Advance Auto in the Walmart shopping center on Glenwood, and was all set to start parts swapping (start with the battery, then try the alternator), and came out with my battery to find a puddle of coolant under my car. I see Dan chatting with the Advance Auto folks, he sees me, comes out and asks if I need help. We chat, he looks under the car, listens to me, and gives me a reasonable rate and estimate to fix the leak and the electrical issue. He gets the battery replaced (the old one was bad) and has the Advance Auto folks checking the electrical system while I'm going in to get the custom hard pipe hose assembly where the system is leaking. Advance Auto realizes that the alternator is also not producing enough current, and while I'm going in to buy a rebuilt alternator (and a timing belt - while we're at it), he replaces the hose assembly and cleans up some wires that the tie-wraps have rotted away. When I come out, he takes the parts, says he'll be done in 30 minutes. I run to Chick-Fil-A, eat a salad, come back and he's just finishing up. He charges a fair price, I write him a check, and have fixed everything including what may have been broken by the un-named major chain repair shop for $100 less than I would've been charged in the first place. I cannot recommend him enough after this experience. By the way, this was over a year ago, and we've had no major issues with the van since then, so Dan's work held up very well over time.

Peter and Carlos are amazing!! Love my Jeep! They delivered it 3 hours away since I could not take…read moreoff work to pick up.

I gave Westgate Jeep a second chance after being frustrated with previous experiences involving…read morepoor service, incomplete work, and unprofessional staff. Unfortunately, I regret returning. I purchased a prepaid oil-change special and was told no appointment was necessary, so I arrived when they opened at 7:30 a.m. The dealership's internet was not working, which made it difficult to work while I waited. When I asked Jason at the service desk about the issue, he simply said well it's down and didn't even offer to check to see what the problem might be. After about 90 minutes, I asked for an update on my car and received no meaningful status or estimated completion time. My vehicle was finally ready close to 10:00 a.m. The biggest issue occurred at checkout. I was told there would be a surcharge for using a credit card, so I used my debit card. Despite using a debit card and entering my PIN, the system charged me the surcharge anyway. I noticed the discrepancy and questioned Jason, who argued with me saying I used a credit card and insisted I contact my bank rather than taking responsibility for investigating the issue. My bank confirmed the transaction was in fact a debit transaction. I repeatedly tried to resolve the issue with the dealership. I was told to contact Brad, a manager apparently responsible for multiple stores, but he was never available. Eric the phone rep, later told me I would receive a credit for the surcharge, but that never happened. I ultimately had to dispute the charge with my bank. BEWARE OF THIS SCAM !!! The service was slow, communication was poor, and the response to a billing issue was argumentative and dismissive. The staff did not give me confidence that customer concerns were taken seriously, and there appeared to be no effective way to reach management when a problem arose. I have had excellent experiences with Hillsborough Jeep, where the customer service is significantly better. In particular, "V" at Hillsborough Jeep demonstrates how customers should be treated. I suggest Brad reach out to Hillsborough Jeep to learn how to improve as a manger and how to do a better job training his staff. Unfortunately, I cannot recommend Westgate Jeep.

I bought new fenders and mirrors for a 2001 SS Camaro years ago and was very happy with the finish…read morein the fitment!