For my job, I am a home-visiting social worker. I drive around all day for my appointments, so if…read moremy car doesn't work, neither do I. In the middle of my day yesterday, I stopped for some lunch and when I went back out to my car, the battery was totally dead. After a visit from AAA to get my car jump started, I immediately drove to Advance Auto Parts to get a new battery. My car is a bit older and they had plenty of batteries in stock. The service was helpful and friendly. A tip--there was an online sale, so I bought the battery online and chose the option to pick-up at the store location. As soon as the order went through (within minutes), they were able to install my battery. Today, I was back to work as usual and driving around all over the place again.

My experience with this store, the few times I've been, have been anything but easy. Customer…read moreservice does not seem to exist--employees take the path of least resistance rather than trying to help. My latest experience was with the general manager who refused to service my commercial account because he "did not know me", even though I had my account number, address, phone #, and all other identifying information. I explained all I needed was a new battery to start a company truck, and for that battery to be charged to my company account. Without looking up any information, stated: "Yeah, I'm not doing that. You need to go to a commercial store near your company because I don't know you." My company is 40 minutes away and I've used my commercial account at different AAP locations before, including this one! Unfortunately, this will be my last visit to this location. If you know exactly what you need and simply need someone to process your checkout, this location may be fine. However, if you need basic assistance, have simple questions, or expect someone to help find a solution, based on my experiences, I would not recommend this store.

Very pleasant and welcoming staff. I visted for license…read moreplate things. The staff here did a great job assisting me. Very hands-on with all the customers and work together as a team. No complaints here!

Went to get a new car battery on Glenwood.After calling ahead I asked would they be able to switch…read moremy battery out and they said yes. When I got there Isaiah started helping me. After 30 minutes of me setting in the car with my two small kids and him looking on YouTube to try and figure out how to take the battery out. He stated he don't like working with Chevrolet equinox and he did not feel comfortable doing it. That he could give me a jump start to go about my day. So I asking if he could see if any of his other employees knew how to do it. Stated he don't like them that he wasn't going to ask that I could ask if I wanted to. Went back in and asked employee Sonny. Within 15 minutes Sonny had changed my car battery out and apologize for the wait and the unprofessionalism from his employe. He also provides me with a discount. Would like to thank Sonny for going above and beyond!

Came for an alternator test and the super tall guy was so annoyed that I asked him he even…read morepretended to test the alternator. He didn't know that I was a mechanic and lied and said it was fine smh. Go to another location

Fantastic customer service! My engine light came on so I went to get the code read. I didn't get…read morethe guy's name but he was able to check it for me and provide me with how to go about it. I appreciate the help! This will definitely be my go to auto store.

It was raining. It was cold. Walker was closed when I arrived, late by about 10 minutes. I had…read morebeen sent here by another place down the road who suggested Walker could fix my neighbor's wiper blades for less cost. But I was too late! Not so fast. An employee walked out, laughing and joking with another who was locking the front door. I asked if they still couldn't help. The employee leaving gave me a work order he needed to give the other guy, and said, "here, keep this from him until he helps you." And that was that! Dude fixed the blades in a tshirt in the freezing rain. A little leverage and plenty of kindness and concern for the fact that I had destroyed wipers in a rainstorm, they took care of me solid here. Even pointed out that the previous mechanic had put the wipers on backwards. Well, NO WONDER! Quick review for a brief encounter, I'll be back with my own wheels once they start to have problems.. yay, car ownership.

As a woman, walking into a auto parts store has been intimidating in the past-not so here! They…read moreanswered my questions in a language i could understand without feeling talked down to. Great customer service!

I have a 97 Camry with a V6 engine. It has leather upholstery and the A/C runs cold. Love the…read morecar. But, it also had 230,000 miles. The engine was burning oil like an old time heater and the transmission died. To replace the engine and tranny would have cost $14,000+ at a dealer or lots more for a new or late model used vehicle. I bought a used Japanese engine and transmission with about 35,000 miles on them from Al at Japan Direct over by Briar Creek Shopping Center. Got the engine, the tranny and installation for $4100. It runs like a charm. The Japanese drivers tend to take excellent care of their cars and trade them in after 3 years, due to the draconian property tax increases at that point. Nobody wants to buy a used car over there because of the extreme property tax so the cars just sit there. The manufacturers do not want to sell the entire cars overseas because it would cut into their new car sales, so they sell them for parts. You can buy a front or back "clip" which is the entire front or back half of a car, or you can buy the engine and/or transmission. Japan Direct goes over to Japan quarterly and runs the engines before buying, then ships them by the container load back to the US of A. This is a terrific deal; I have a for all intents and purposes low mileage "new used" car for relatively nothing. CHECK THEM OUT!!!

I had an appointment schedule for 4 tires, already pre paid. Arrive at my appointment and was told…read morethey cancelled it, but the tires I paid for had arrived. Irritated, Will not be back. Young lady was very sweet tho.

This place sucks, want to get tires changed without an appointment? Nope, they will turn you away…read moreunless you have an appointment. Even if there's not a single car in the bay, they never have "time" for walk-ins. After finally, booking an, it took them 30 minutes for them to tell me they couldn't install my tires because they weren't completely OEM spec, even though they've installed the same tires on my other cars. Took these same exact tires to another Walmart where they installed them no problem, with no complaints. These techs have no idea what they're doing and just complain over doing any work.

1/25/2025 So, what is the point of making a service…read moreappointment when they never have it in the system and ask if I purchased the truck at the dealership. Which I did and they have done all my services. 1 hour and 45 minutes for a simple oil change. I got a text I needed brakes and a battery, no one ever talked to me about them. So, I said no in the text and then waited and got another text. My truck was ready. Got checked out, never mentioned the brakes or battery, so I guess it wasn't critical they needed to be done.

Do not order parts from them. Their website said the part I needed was an "exact fit" for my model,…read moreyear, trim, and engine. I got the part and it does not fit and cannot be used. The parts department would not accept a return and refund me the money. I am out hundreds of dollars. Absolutely terrible customer service. They claimed since I didn't give them my VIN in the order, it was my fault. I actually bought the car from them, they have serviced my car, and they have my VIN in their system but I guess that doesn't count. They will take no responsibility for their website incorrectly saying the part would fit my vehicle.

Service staff was very friendly! Racheal and team members made the experience memorable!read more

I bought my first Kia on Labor Day weekend, and it was the typical experience you hear about and…read moredread. I only had two great, quick vehicle purchases, and they were Ray Catena Mercedes NJ and CarMax, MD. I just purchased this vehicle, and I already had to schedule a service appointment. Definitely not a good sign. I had an 8 am appointment and was asked whether I would wait or drop off my car. I chose to drop off my car and asked for it to be ready by 330pm. I waited all day with no update. I called at 3 pm and found out they hadn't even checked the vehicle out. I was informed that even though I had the first appointment, people waiting in the service center are seen first! WHAT IS THE POINT OF THE APPOINTMENT?!

After leaving Auto Zone in Pittsboro because of extremely poor customer service, I entered Advance…read moreAuto Parts. Their customer service is incredible! Greeted, offered help by two people within a minute of entering store. Needed to have battery checked. Raining outside, but no complaints. Have always gone to this store in past, but was trying another because it was closer. Advance Auto Parts is by far the best auto parts store I have ever used!

From the owner: Your local Advance Auto Parts at 462 East St in Pittsboro offers automotive aftermarket products,…read morefree store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!