I went in and needed help looking for a part for my husband. An employee by the name April, was…read morehelping me look the part up. She was extremely rude to me, as if it was a huge problem to help me. I didn't get a "how are you today", and instead had a bad attitude and rude looks sent my way. This is very upsetting as usually, I'm always greeted very kindly. I can't believe how badly I was treated there. It's unacceptable and I hope that she is fired. This is not the first time I've had a bad experience with her also, I've done my best to hold back but I'm fed up with her attitude and her rudeness towards me. And just to add, my husband has said any time he's went in she was always very "flirty". She doesn't need her job there if she is going to treat people rudely.

Today I had great service from Gene at O' Reillys in Scottsboro. He was nice and very professional…read more& helped me find exactly what I needed for my van! And was very compassionate when I shared my story of loosing my husband 5 months ago, and how he did everything with our vehicles and I was just lost at it all especially with any vehicle stuff. He even taped my back light for me to hold the cracks together! Yesterday David the manager helped me by doing a free test on my van and told me what i needed to order a new part to fix the problem. He was very nice especially to be out in the pouring rain to help me. He knew exactly what everything was and tried to explain the problem even though I am not the best at all for car problems! Also last Friday I had help from Aiden to tape up a crack on my back light, he also put it back in place for me. He was nice and I didn't feel rushed, he gave great customer service as well! Thank you to all 3 of these men for helping me with all my van issues the last few days! They definitely have the best customer service out of ALL the auto places in town! Thank you all again, me and my babies really appreciate it!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

What a hidden gem! Did an LS swap in my 97 K1500, swapped mufflers and was having issues. Called…read morethem Wednesday worked me in Thursday morning and had me squared away in 30 MINUTES! Great shop with great people!! Highly recommended

So, you really need a place that has 0 stars to rate people. Way too long of a story but please…read moredon't buy from this company if you're expecting good parts and customer service. After spending right at $900.00 for a part that was faulty out of the box and not getting any customer service.... I will not buy from them again!!! Their warranty is for 30 days with an unopened,unused part. How are you supposed to know that the part is faulty if you can't install it in your car to see if it works? Sounds like I've been scammed!!! Watch out with these people! Seems to me like this would be theft.

They are courteous, reasonable and the most knowledgeable mechanics I have ever used. They are…read morevery busy.

I was with my friend Steve when we pulled into Russ's auto and tire service. We had traveled from…read moreAtlanta to Scottsboro and were in desperate need of some help for a tire that was going flat fast. Their service was unbelievable to me, a big city boy who is not used to such friendliness. Not only did they analyze our total dilemma, but they went to another town to get a new tire for us. To top it off, they loaned us their car to drive around and find a place to eat. Where will you find such service, care, and concern. Not in Atlanta. If I lived there, I would give them all my business . We made it back to Atlanta without a problem, a new tire, and a great experience. Their willingness to help us was beyond recognition. I wish I knew more people like them.

Called at the last minute for oil change & tire rotation. They got me in. Came over picked up my…read moreF-150 King Ranch. Got everything done that I asked for. Dropped my truck back off. When I went to get in it I realized I had left my wallet on top of the dash. Had $500 cash in it. My wallet went untouched. Unbelievable. I've been dealing with The Harbin's for the last 25 years. Have always provided exceptional quality & service. This just backs it up. My 26 year old son will be with them now for the rest of his life THANK YOU!!!! Jeff B

A large lack in unclear communication that definitely needs to be addressed…read more Left with more questions than answers, phone calls that never get returned, and unclear runaround answers to make excuses when they can't provide clear answers. False reports for a $213 paid diagnostic service that was originally quoted at $180 (This is not labeled as tax on the invoice but as a $23 "shop supply charge" ) as well as false reports made on other components of the vehicle not related to the original diagnostic service. Unless my car ever needs dealer-specific recalls for immediate safety concerns I'm probably going to stay away from here.

I took my high mileage 1999 GMC 1500 here for tires, I don't use this truck a lot these days. But I…read morebought top of the line Cooper tires. As when I need i the truck, I need it..They installed them, I was happy with my purchase, no issues. So approximately 1 year later, Having no cause to pull any of the wheels off at al since l, I needed to put on rear brake pads, (I usually do all my own service work as I have been a mechanic for most all of my life) and thought I would go ahead and rotate the tires while doing this. So I jacked it up on all 4's using a my battery powered impact, all the lugs came off as expected except for the RF wheel. It took a socket breaker bar, with a 4ft cheater bar to get ANY of the 6 Lugs off that wheel, 3 broke off while trying to come off, 3 I managed to get off, but they still required all these same tools ALL the the way off. At 72 years old, Not fun! Bottom line: severely over torqued in my opinion. So I had to pull the caliper/caliper bracket, rotor, off just to get at them. I replaced 6 lugs, and 6 nuts. especially with Anti Lock brakes(normally you would just replace a hub assy, Delco $270.00 at AutoZone) not to mention that took me all day to replace the studs and nuts after all was done. Last I had to ask a friend to take me to a parts store to get the parts. As I was in Ohio when this happened. I looked up their Website, they were on Facebook, and showed a Email address, so I emailed them, sent in pictures of the issues, and awaited a response. Nothing, next day nothing, no returned email notice, so I called, explained the issue, then the excuses started. First I was told one one tech per job. I was the only one there at the time they were doing my tires, 3 guys worked on my truck. Next excuse was that lugs nuts and studs were a high wear item, this trucks wheels and tires had only ever been off previously 4 times, My Dad, Me, Both of us take our wheels off and take them to a tire store, and put them back on ourselves normally. this time I was heading to FL with the truck and didn't have time to do it myself. Anyway, the excuses kept coming, despite that it took me all day to go get the parts, do the job to get the truck back on the road, I was asking for the 35.00 it cost me to buy the parts.. He said, he could MAYBE deduct it off of future service... By that time I was steaming mad... still calm though..I said well I can see where this is going... and then he hung up on me! No profanity from either... as if I would ever go back there with all the excuses! So If you get your tires there, I hope you don't have the experience I had! I would hate to think what this would have cost me for a/this shop to do it!!! So glad i was at home, and not broken down on the road with this.. Had I been there, and taken it to them I'm sure I would have had to pay for a hub assy, lugs, and who knows what else...and labor!! Never ever again! I will try to add more pictures later.

After having a tire leak on a long trek from AL to VA, I called Scottsboro Tire & Auto. Unlike…read moreanother local big box store, they were able to fit us in immediately, replace the tire for a great price, and get us back on the road safely and quickly. Friendly staff, great value, and fast service!