I will start by saying, I didn't get a tow from Bailey's Towing. Hear me out though. These are some…read morefine folks! You see, my unnamed future former insurance company is behind the times and attempted to send out Colby's Towing (who never showed up BTW) that review may come later. We were stuck in the sand on the beach. I know, I can think of worse places to be stuck too. So, as any story starts, I searched Yelp. Unfortunately this wasn't my first rodeo and I knew to call to make to connection with the tow company directly prior to calling for roadside assistance. The lady who answered the phone at Baileys, the three or so times that I called, was so kind and courteous. You know, when you're in a crisis and the person on the other end of the phone is curt and inconsiderate? Unlike the folks at my said insurance company, this gal here was the complete opposite. I mean, the lady was a saint and had to have a PHD in consoling and making me feel at ease. To make a long story sort, after I gave up on the fake news of a tow company that my insurance company hired, I was willing to pay for Baileys to come out on my own dime. So, I called back for the third time. You would think she'd be annoyed with me and by this time I was mildly panicked. Nope. She was just as kind that time too. She gave the driver my husband's info to coordinate the location. My husband was the one who talked to the driver. Like the gal that I talked to, he too was a saint. He explained that he may be too far out and then he literally connected him with the fire department to pull us out. All the while, not receiving a dime from us, but being so kind to go above and beyond and find our best opinion. Thank you so much! Now, back to enjoying my vacation.

Fast, polite, painless. What else to say? Wish Houston had these guys, but glad they were there…read morewhen I needed them.

If your ever stuck on the highway, Call this Guy!! I was…read morebroke down on My Harley on Hwy 59 exit 234. Im from Houston , I called Advanced and got Kirby. He came in like 30 minutes and was prepared to tow me to the next town or whatever... But Instead he diagnosed the problem & FIXED my Hawg right there in the spot . Had me back on the Highway headed back to the H-Town ... And he didn't Break my Pockets which was an Added Bonus !!!! Man Thanks a lot Bro I really Appreciate you Bro !!

Great service, very well manured, gets the job done safely, picks up the trash in his work area…read morewhen done. Quick and straight to the job.

5-Star Review - Outstanding Customer Service Recovery by Store Manager Arlin at Discount Tire…read more I want to take a moment to share my recent experience at Discount Tire -- one that began with disappointment and frustration, but ended with a clear reminder of what true customer service looks like and should be. I recently had an issue with a set of 40,000-mile rated tires I purchased which showed unusual wear after only two years of regular driving in town and a few out of town. This wasn't a minor issue; the wear was well beyond what I'd expect under normal conditions, and it raised safety concerns as well as questions about product quality. As a long-time customer, I expected better performance and durability, so naturally, I was concerned and disappointed. Unfortunately, when I first brought this issue to the attention of a service rep, he didn't acknowledge my concerns as he brushed them aside. It was obvious that the problem was being minimized rather than addressed. I felt I was being dismissed because his response felt more like a formality rather than a genuine attempt to investigate or assist. I was looking for a fair assessment of what had gone wrong and what could be done, so that initial interaction left me feeling overlooked and disappointed. That experience left a bad taste and made me question the level of support I could expect as a customer. Well that question was answered, and my perception changed when Discount Tire Store Manager Arlin got involved. Right from the beginning, the tone of the conversation between Arlin and I shifted entirely. Arlin took the time to personally review the situation. He listened carefully to my concerns and what I experienced without interruption. Arlin inspected the tires thoroughly, reviewed my tire maintenance history, gathered all relevant information and went to work. What stood out between the previous interaction from this was Arlin's genuine intent to understand the issue and do right by the customer. Arlin never dismissed my concerns, nor did he recite policy or rush through the process. He was attentive, respectful, and genuinely interested in getting to the bottom of the issue. He owned the problem and made it clear he was there to help. What impressed me most was how far Arlin went to make things right. Arlin treated the situation with professionalism, empathy, and care. He recognized that something wasn't right, and more importantly, he took ownership of finding a solution. He went above and beyond to ensure I felt heard and valued, and he did everything within his power to resolve the issue fairly and efficiently. Arlin didn't just offer a quick fix or a generic answer -- Arlin went through the computer and showed me what my options were and when I agreed to a solution, he took action. His professionalism, integrity, and problem-solving mindset reminded me why I chose Discount Tire in the first place. He ensured that the resolution was fair and it reflected the company's commitment to standing behind their products. You see, Arlin didn't just fix the problem -- he reaffirmed the values and Mission Statement that Discount Tire claims to stand by. In an age where customer service is too often reduced to scripted responses and surface-level gestures, Arlin's approach was refreshing. He restored my confidence not only in their products, but in the company as a whole. It's easy for companies to shine when everything goes smoothly, but the real test of customer service is how they respond when something goes wrong. Arlin passed that test with flying colors. He turned a negative situation into a positive experience. Because of Arlin's outstanding service and commitment to the countless customers that enter the store on a regular basis, Arlin not only retained me as a customer, he earned my trust and appreciation all over again. "This experience is a perfect example of why people stay loyal to a brand -- not because mistakes don't happen, but because of how those mistakes are handled." Arlin, thank you for taking the time to treat me as more than just a transaction. Your leadership, and dedication to customer satisfaction turned what could've been a lost customer into a grateful and returning one. You represent the best of what Discount Tire has to offer. "You exemplify what customer service should look and be like. You represent the mission statement of Discount Tire with pride and authenticity, and you should be commended for your dedication to doing right by the customer." Thank you Arlin, as a U.S. Army veteran, I stand and salute you ...

Excellent service. I had already done my research online and knew the tires I wanted so I was an…read moreeasy customer. Total time involved approx 1 hour. Time quoted app1 hour. Every team member was friendly and polite. The place was clean, comfortable and reasonably quiet. As I waited I heard a few other customers and every interaction was courteous and professional. Quality service and fair prices.

The car looks amazing and customer service was amazing!! I couldn't recommend anyone else! They…read morecut their costs to not total car!

I give this repair shop 5 stars. They took good care of me & my car. They were honest & thorough…read more They fixed my car in the exact timeframe that they gave me 2 weeks. I am very pleased with this repair it looks better than new! The paint quality is like stock & they removed my engine light as well. If you need body work in VICTORIA, TEXAS this is the place to go. Thank you VLZ

Very nice job very intricate took care of a lot of issues. I didn't even know I had would…read moredefinitely return.

Quality work, and K8 cares about the work she does. Friendly and very thorough in detailing you…read morevehicle. I would 100% recommend them.

Purchased a vehicle from this dealership in May 2024 -- and within just days, serious problems…read morebegan to surface. I returned the vehicle multiple times and made repeated requests for repairs. Over the course of several months, I personally demonstrated the issues to service staff, recorded conversations and incidents, and even installed a dash cam to document the ongoing problems. Despite all of this, the dealership refused to repair the vehicle. As of July 1, 2025, the dealership has still refused to release the vehicle's service records. When the co-owner requested them, they were told "we don't have any," despite the vehicle spending multiple days -- even weeks -- on their lot. Do NOT purchase from this dealership. They will: Refuse to perform repairs -- even those covered under a valid factory warranty Refuse to honor service contracts Deny ever working on the vehicle Blame the customer for "user error" instead of addressing real mechanical issues Let me be clear about the individuals involved: Stephanie Johnson (Service Dept): Offers no assistance and passes customers off to a service manager who lacks knowledge or initiative. Alan Whitson (Service Manager): Refuses to take responsibility, denies valid concerns, and places blame on the customer. Tommy Taylor (General Manager): Acknowledged the issue and even said they would "just go ahead and replace the radio" -- which was never done. Nancy Kern: Handled communication with the DMV during the formal complaint I filed. After that, the dealership refused all service, claiming that I had "taken legal action" simply by initiating the complaint. This dealership is not trustworthy. In fact, they went so far as to issue a criminal trespass warning against a disabled veteran -- solely to avoid making necessary repairs. They ignore warranty obligations, avoid accountability, and withhold documentation that customers are legally entitled to receive.

Honest and they care. Awesome sales and service. We are still enjoying our Suburban 5 yrs later. If…read morewe trade in the future it will be with Atzenhoffer.

Thanks for your great assistance in helping me find parts for my truck cover and staying there…read moreuntil I had what I needed and made sure that I had the right parts.

Terrible - Terrible - Terrible - Terrible. The office manager Alex needs a lesson in communication…read moreskills. Doesn't like her job. They had the camper over 3 months to have all the service needed. The first time she communicated with me after the initial drop off is when she sent the estimate to my email. After more than several attempts to contact her through the initial email thread I had to call her. When I talked to her over the phone, she had attitude like I was bothering her with asking questions about the repairs. One of the problems I had asked multiple times was to check all the lights on the camper, I had no brake, turn, running, and taillights. Long story short she gave me static about it and finally said over the phone "the technician checked all the lights and everything works fine. She said when you come to pick it up the technician will assist you to show that everything works. Needless to say, when we plugged it in to the truck nothing worked. We had to have the technician troubleshoot the problem. Turns out the plug was bad along with the wires to the taillights were all torn up by rats...moral of this story they were never checked in the first place...she never communicated that to the technicians. Also, I had the wheel bearings serviced and re-packed, and you can see in the pictures how I found one when I pulled the cover to check that they indeed did the work that they charged me $500.00+ The bearing cover was laying inside the Lugnut cover. We should have taken it to Fun Town in Wharton to get it worked on since that's where we bought the camper. Least their service department is friendly and accommodating with them being open late and on Saturdays. Hope this helps anyone that's thinking about getting work done here.

To be a company on Yelp's 10 best companies to fix a car I'm told they can't do the service I need…read more I'm looking for someone that can replace a timing chain and gear set. I could do it myself but I'm now to old. I don't recommend anyone do business with them.

Everyone is very nice and helpful! They were also very honest with me about the repairs to my…read moreson's AC. The pricing was also very reasonable! I know I will go to them in the future if I need more repairs!