Review: V & F Auto Shop I recently had my car serviced at V…read more& F Auto Shop, and I was honestly blown away. I've never experienced this level of service before, and there are five main reasons why: Impeccable Environment: First, I was shocked by how clean and organized the shop is. It's rare to see a garage so well-maintained. Customer-Centric Care: The staff is incredibly friendly. To ensure an accurate repair, they asked detailed questions about every symptom the car was having. Their approach to consulting--truly looking at things from the customer's perspective--was very impressive. Convenient Shuttle Service: Third, they actually offer a ride home while your car is being fixed if you need it. I've never had a shop offer that kind of convenience before. Transparent Digital Inspections: What really "wowed" me was their reporting. They took photos of everything they inspected and provided detailed explanations. They showed me exactly what was wearing out, what needed immediate attention, and even shared videos to help me understand. I was totally sold. Honesty and Integrity: Finally, since no new parts were required for my specific fix, they actually did the repair for free. I simply couldn't pass up the chance to leave a glowing review after such a positive experience. I actually asked an AI for a recommendation for a reliable shop in the area, and it pointed me here--it absolutely exceeded my expectations!

Very satisfied with their service. Comfortable and clean area to wait in Would highly recommend…read morethem

We've brought 3 cars to JD's, all repaired without any complaints. I recently called and he got me…read morein that day. Truly Quality work, honest prices and dependable. Zero complaints

Would give a negative 100 if I could. The owner / workers are very very unhelpful and rude. I am a…read more27 year old single mother I stopped in with my kids in the car (4&5) , my car had something dragging a plastic piece in the front I am not strong enough to rip off myself. He told me "I would never get on the ground and do that for you" this was the old heavier set guy with white hair. I said well that was rude and he said "yeah well I don't care". Not to mention it's located in a gas station with no running gasoline and every time I pass it there's police cars getting worked on from Granville ???? Strange ! I'm sure they have an auto shop in Granville .... I don't recommend this place at all if you have any type of respect for yourself or people because they sure do not !! The only reason they have good reviews is because no one reviews them !

You will not find a better company to satisfy a fussy customer like me ! They gave me the look I…read morewanted for my Bronco when others could not. Thank you!

I got my spray in bed liner, tonneau cover, headache rack and brake control put in. Eric and Mary…read morewere great.

Great experience. Car came out great customer service was prefect. Very satisfied with the work…read moredone.

I'd give this company ten stars if I could. Their service…read morewas outstanding from start to finish. The repair estimate was provided within minutes, and it was spot on. They worked brilliantly with my insurance company. Work was completed in a timely manner, right on schedule. Personnel were professional & accommodating every step along the way. Last but not least, their work was beautiful. Can't say enough.....

I absolutely love this place. I do not know much about my car or cars in general, and the people…read morethat work at cap are very helpful and they don't take advantage. There is one employee, Damian, who is the best, most helpful, most knowledgable and friendly customer service associate I have ever met. He genuinely wanted to help me all 3 times I've been in. First I needed a new gas tank cover and he sold me one, not really aware I didn't know very much about cars. It was the wrong size, so I was in a few days later, and to my luck, Damian was there. He remembered selling me the gas cap and asked me some questions about my car that I couldn't really answer, so we went outside to look at my car. Immediately he knew what size gas cap I needed, and it was very cheap, and he was super nice! My latest visit to cap was to get some refrigerant. Upon walking in, I saw Damian, and he helped me figure out just what I needed. We went out to my car and he had a nozzle and all the supplies, so he went right to work. He did a great job, my air conditioner went from not working at all to blowing nice cold air for our road trip to Florida! I will always go to cap when I need a quick fix with my car! They are very trustworthy, and not to mention affordable!

Had a pleasure to work with Tom Ryan! He's been selling cars to my family for years and when it…read morecame time to purchase another, there's no doubt he's THE GUY. His knowledge, patience, expertise, attentiveness, kindness, and the ability to go above and beyond for his clients are qualities you want on your team! He not only sells you the best car, but the right car for you and your needs. My family will travel the additional miles to Springfield to have ALL our Lexus's services at Balise! I am absolutely in love with my RX 350 and will definitively do business and refer people to Tom Ryan always!

"All that glitters isn't gold." I am writing this in the…read morehopes that someone else sees it before they are as foolish as I was. In 2023, I found a 2016 Subaru Outback on the Balise website. Despite the two-hour drive, I felt confident purchasing from a "high-end" dealership, believing I was getting a safe, practical vehicle. With taxes and interest, the total came to approximately $25,000. Within just a few months, the car entered a continuous cycle of issues, most notably a disappearing oil supply that required constant top-offs. After spending $10,000 on repairs between a local mechanic and the Subaru dealership in Pittsfield (who I also consider a scam for leading me on with "remedies" that didn't work), it was finally deemed that the engine needed a full replacement. When I brought the car back to Balise Lexus, the experience was insulting: They wanted to charge me thousands just to pull the engine to "diagnose" what we already knew. Later, they charged me $200 to find a leak, then asked for another $200 for a diagnostic that should have been included in the first fee. They eventually quoted over $4,000 for work under the car. When I asked the Sales Manager about a trade-in since they sold me a car that clearly wasn't in working order, he was incredibly rude to my partner and me. It felt as though he was implying that because we weren't driving a Lexus, we weren't worth their time. We were talked down to as if we were a burden for asking how a car could fail so spectacularly in such a short time. The "high-end" name is an absolute illusion. They do not offer high-end service, and they certainly don't offer high-end solutions. As a single mother at the time, I didn't realize I should have bought an extended warranty, but I expected a baseline of integrity from a dealership like this. They offered me $3,000 for a car they sold me for $25,000 only two years ago, a car I've put an additional $10k into. I wasn't asking for a free car; I was asking them to take some responsibility for the POS they sold me, whether through a repair discount or a fair trade-in value. Instead, they offered me 50% less than what other dealerships have since offered for the trade. Shame on you, Balise Lexus. You sold me a lemon and treated me like a nuisance when I asked you to make it right.

I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as…read moreopen until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers.

Always the best!!! The staff is so friendly. The mechanics always do a great job! Never have ever…read morehad an issue. Pricing is always fair or the best price for great service. 5 star plus plus!!!

Fast and reasonable oil change! Past good experiences with stickers. Also noticed a veterans and…read moreactive military discount !

Excellent service, love that they have so many options for services. Prices are fair in terms of…read morecurrent value of parts and labor. Only knock is that if you need a repair it's going to be awhile.