I have had good dealings with Pelham Auto in the past. I just returned from them, having had…read moreprobably the worst customer service anywhere in years. I first waited several minutes while the agent (not Jason, who is very professional), finished up with another customer, then spent some time shuffling papers. When I got the agent's attention, I started to describe my situation when the phone rang. "Let me take care of this." Ten minutes later I was still waiting. When he finally got off the phone, he asked me why I was there, all the while playing with the papers in front of him. My problem was with the air conditioner. "We don't do air conditioners anymore." I told him I wish he had told me that ten minutes earlier. "We didn't get that far." Why on earth not?? I would still go back because I believe they do good work at a fair price, but only if Jason is standing at the desk.

Pelham Auto does good work for a fair price. I find them to be very reliable in regard to their…read morecommunication with me, the work done, and the speed with which the work is completed. They are very experienced mechanics, and they are pleasant to do business with. Five Stars all around. Rad.

i called for a quote because i need to repair the transmission of my toyota sienna 2020 and i…read morecalled twice and they close the phone when i was trying to explain the issue whit my car. for me they have a really bad customer service.

I can't thank Neil enough for the time and effort he and his team put into finding and repairing a…read morevery challenging problem in my Hyundai that others (including the dealership) merely scratched their heads about. Car is now running perfectly. Great business and a really, really great experience!!

Glen and his staff were exceptionally. He saved my car from being totaled. Great business,highly…read morerecommend.

So here's the story a tractor trailer backed into my truck and a friend of my brother owns the shop…read moreso I thought I was In Gd hands but I was highly mistaking they towed and fixed my truck promptly w/no hassle but whn I picked it up the front bumper on my truck was a different color thn my truck I'm like ummmmm ok???? He told me tht it matches my interior lol but the rest of the truck is a solid color except the bumper also had stress cracks and you can see where they cut it ok so anyways if you get past tht they put a new headlight in and never adjusted it so it pointed way up in the sky tht night and they nvr fixed my fog lights tht were broken in the accident I had to buy it and put it in and had to adjust my headlight myself so the bumper they put on the more I look at it and friends tell me to take it back because of how bad it looked plus I feel bad going bck because it's my brothers friend but I decided to go bck and talk to the owner and I told him everything he never said sry he told me he has to contact my insurance company and I havnt heard anything since so my opinion dnt go there if he treats ppl he knows like this imagine the ppl he dsnt kno

We had an accident that damaged our front bumper and the area around it on a Thursday. The car was…read moredrivable and I took it to O'Malley's that day. Hoped to get it fixed quickly as we were going on a trip 12 days later. Rich immediately went to check on the availability of parts and found that they could be delivered the next Tuesday. Very positive and said he would make sure that the car was ready in time. On Tuesday the parts arrived and I brought the car right in. 3 days later, on Friday, the car was ready and I picked it up. 8 days start to finish. And the repairs were perfect. Everything looks great. Everybody at O'Malley's is professional, friendly and totally committed to making sure my car was ready when I needed it (even before, actually). I can't say enough about O'Malley's people, their workmanship and their service. Thanks!!

Our RV broke down in the middle of the night. These guys were slammed but went out of their way to…read morehelp get us back on the road after we were towed to them at 3:00 am. THANK YOU for helping to bring calm to a very stressful situation.

Sales are awesome I would recommend them to anyone!!!! I have bought my last 3 cars from them…read more Service is a different story. Will never use them again. The other day wife waited 2 hours for oil change with appointment. They said the brakes needed to be done. It would be a two hour job i've been waiting here since nine this morning .

My son called to make an appointment to bring his truck in for repairs. The service manager was…read morevery rude and unprofessional. Just because his truck was older and had a lot of miles, he wanted nothing to do with it. We will no longer go there for any reason and we will let our friends know of my son's experience.

These guys do great work, and pricing is fair. They had me back on the road quickly as well. As a…read morewoman it can be stressful taking my old car to a shop but I always feel comfortable at Northampton transmission because the service is honest and I'm treated fairly. Thank so much!!!

This place has a very bad rap when you ask around for a good reason. They largely benefit from…read morebeing the only transmission service in town. Last year when my check engine light came on and I brought my car to them, they told me that my whole transmission needed replacing right then, because it could fail in the next few months. (I've waited to give this review for that reason). They were urging me to get the work started right then, a cool $2800 right after I was out of work with a cancer diagnosis, and in desperate need of a working car to get to Boston for life-saving treatment, which I even told them. I was panicking more than any other time in my life, so I went out of town to get a second opinion. The other shop I found (in Springfield) tinkered with it for a few minutes for free and assured me it would be ok and was not a safety issue. 14 months later, my transmission is still doing just fine. I wish I had the resources to talk to a lawyer; this is unconscionable business practice. It put me under even more totally unnecessary stress than I was already facing, and it wasn't even true. And for the service of looking at the transmission, they charged me over $90 without mentioning before that it would cost so much. Even while they were explaining all this work I supposedly needed, they treated me like I was wasting their time, because they (I think Dave) kept saying "normally we work on cars that need $5,000-$7,000 in work", like mine was barely worth the dirt on the tires to them because it's old and basic. I still can't believe they tried to do that to me while I was facing a threat like cancer, needing to know that my car could get me to appointments safely.

Had a great experience -- small ding in my driver's side door, Fort Hill helped me arrange a rental…read moreand got the car fixed up great, just like new. Nice people too.

I brought my car in after it had been hit in a parking lot in a hit and run. Fort Hill Collision…read moreServices immediately made me feel better about the situation as they arranged for the repair work to begin the next day, communicated with the insurance co, and helped with the rental car. The process was seamless and they did an excellent job. The car was ready when promised and looks great!

I've been using Tu Jacks since I've been 16 years old. My father has used this shop for years…read morebefore- and now I do. His shop is like a family. If anything is to happen to my car- this shop is my "go- to" shop. From buffing something out, to basically replacing half of my car after an accident- this is my shop! There's no job too small or too big for them. Stop by here if you want honest remarkable work done, and great customer service.

Love these guys. Kenny Nathan and Randy have been fixing my cars for years. Always great service…read morewith a smile. Great work good price. Can't go wrong at tu jack auto body.