I really enjoy being a customer here. Always feel welcome, Service is amazing and staff is very…read morecourteous and professional. Establishment is clean and inviting

For the first time in years, Sullivan Tire in Sturbridge is the first place I found I could trust…read morecompletely. The front office team and manager are the best. And I say that as an old retired mechanic and service manager.

Great wash. Suv came out with a showroom shine. The…read moreattendant was very friendly. The prices are fair. The attendant basically wash my entire suv before I even went inside of wash. I think he did this because someone had dumped there drink out my window and was a huge stain on the passenger door I told the attendant about the stain and he said" no big deal I will get it off". We'll he did. He sprayed the car down then he sprayed something else on the stain, he scrubed it. He then washed the rest of the vehicle with the soapy brush. Of course when I exited I had to get out to check if the stain was gone and it was. Very friendly and professional. PRO TIP. I gave this attendant a tip before entering

DO NOT SWIPE YOUR CARD HERE!!! I went the to rinse the…read morepollen off my motorcycle, swiped card and noted on machine $4.00. I watched the time every few minutes counting down. Got down to that minute and start beep. I hung it up. Got home and checked my morning balances. CHARGED ME $10.00!!! 4 minutes of water, unbelievable.

I ordered some parts from ebay and was worried about a few things so I called the shop to discuss…read more I was assisted by a nice young man who had come in during a blizzard or snow storm that day, and was extremely helpful with my inquire. I ended up ordering some items, they all came packaged extremely well. The shipping time was fast. And thankfully, everything worked perfectly. I would order from them again in a heartbeat, and would recommend them to anyone looking for a salvaged part, etc. Top notch business.

When you are in need of a used part for your vehicle, this is the place to go. Quality parts at…read morevery reasonable prices. If they don't have it, they will get it, usually within a day or so.

Dear Cruise Control Team,…read more I am writing this letter to share my experience following an incident involving one of your company vehicles. The accident caused significant hardship for me and my family, and the impact went beyond the initial property damage. While the insurance company addressed the vehicle repairs and limited wage loss, the negligence of your driver created additional challenges, expenses, and responsibilities for us during an already difficult time. Replacing a vehicle in today's economy is not an easy task, and the aftermath of this accident placed a heavy burden on my family. I reached out to the owner directly because I wanted to feel that someone within the company understood what happened and cared about the effect it had on us. Unfortunately, after sending my email and not receiving a response, while seeing activity on social media, I felt ignored and disappointed. Because I did not receive a response, I decided to reach out to other departments within the company in hopes that someone would listen. That is when I received a call from Drew Damien. I want to make it clear that if Drew had not reached out, I would have walked away feeling like Cruise Control did not care about what happened to me or my family. Drew changed that perception. He listened to my concerns, showed genuine sympathy, and most importantly, he made me feel like my situation mattered. His compassion and willingness to help reminded me that there are still companies and individuals who value doing the right thing. I could list several reasons why I might hesitate to recommend Cruise Control based on how this situation was initially handled. However, the one reason I believe someone should still give your company a chance is because of people like Drew Damien. Drew represents the kind of customer service and humanity that customers hope to receive during difficult situations. He treated me with respect, listened when I needed someone to hear me, and restored some of my faith that companies can still care about the people they impact. Drew will not let you down. I hope Cruise Control recognizes the value of having someone like him representing your company. Sincerely,

I have not used their service because they do have a reputation of damaging vehicles…read more That being said that it is not a business relationship that makes me feel the need to leave a review but as a neighbor to the shop location on RT 148 in Sturbridge, Ma. I was behind a flatbed tow truck that had the directional On to turn right, their years area, he did merge into the breakdown lane when my thinking kind felt he was going to park until a space opened up( I've seen that in the past) or back in once the line of traffic passed by, because he's pulled to the side. EXCEPT as I'm edging forward the driver suddenly swings the truck out into the middle of the road which also covered oncoming traffic. With myself slamming on the brakes having no idea what this guy is doing with a line of traffic behind him and causing the car in the other lane to swerve and make room for the flatbed. That kind of behavior is not acceptable to me, and it shouldn't be for the company either. While all of this is going on, 2 people were also trying to get out of the driveway which then caused a car block because everyone coming out and into the lot were driving like loony tunes. I wouldn't give my money to a tow company that drive like around a well traveled residential area. That's not being a good neighbor. Your business in a residential are, you should be a good neighbor. Not one we won't want around

I cannot say enough about the professionalism and attention to detail provided by the entire staff!…read moreI came in with a very unique automotive problem.They took care of it as soon as possible with amazing results. I would highly recommend bringing any automotive issues to this team!! Thanks again Dr. Eric!!

I recently picked up my vehicle from Sturbridge Auto Collision and had a very disappointing…read moreexperience. After getting my car back, I found that my center console had been gone through and items were missing, including a full cup of change (mostly quarters) and a pair of sunglasses. This was not the condition of my vehicle when I dropped it off. When I tried to address the issue, I had to call multiple times and leave several messages before getting a response. It took repeated attempts to reach the owner. When I finally did, I was told there was no reason for anyone to access the center console and that their employees would not do such a thing. Rather than showing concern or willingness to look into what happened, the response felt dismissive and unsympathetic. I was also told the paperwork I signed protects them from any responsibility for missing items, while they denied any involvement and said they had photos showing the car, including the center console, untouched, even though they also stated there would be no reason for anyone to go into it. What was most frustrating was the lack of communication, lack of urgency in returning calls, and lack of empathy or effort to investigate the situation in a meaningful way. Unfortunately, my insurance required me to use an in-network repair facility, so I had little choice but to use this shop. Based on my experience, I would think twice before leaving your vehicle in their care. Fortunately, I had already removed most of my belongings.

100% incredible dealership and incredible people. I had a major suspension issue occur just down…read morethe road and I managed to pull into the lot. They were kind and understanding and were able to give me an emergency diagnostic right then and there. They offered me water and snacks and allowed my car to sit in their lot for about an hour and a half until the tow truck arrived. Absolute life-saver and I can't express my gratitude enough! Thank you, Butler GMC! Photo evidence of my poor car included:

From the owner: Butler GMC: At Your Service. It's a simple motto, but it goes a long way for local customers…read moreseeking trusted new GMC sales, competitive used car pricing, dependable nearby auto service and more. Our GMC dealership in Charlton, MA, is a small-town business with a big heart, and we want to ensure that you can find the new GMC Sierra 1500 truck or used Acadia for your needs. Our brand-new Worcester County GMC dealership looks forward to welcoming you with a high-quality, community-focused experience you'll appreciate.