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    O'Reilly Auto Parts

    5.0 (3 reviews)
    Open 7:30 am - 9:00 pm
    Updated 2 weeks ago

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    Vehicle battery testing

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    Safety Restore - Seat Belt Repair After Accident

    Safety Restore

    (54 reviews)

    One word: Incompetent…read more Hours before sending my seat belt off, I spoke to a customer service representative who I explained my seat belt issue. After listening to my issue (seat belt pre-tensioner failure), the rep. mentioned that my seat belt could be repaired and should take no longer than two weeks to do so. Hours after the conversation, I packed up the seat belt and sent it off (via FedEx). Shortly before the two weeks were up, I called the company to inquire about my seat belt, but was told that they were still looking for it. During that same conversation, I rebutted to the rep. that the seat belt did arrive at the business because someone from their company signed for the belt (according to FedEx signature confirmation). She confirmed that the person who signed for it was an employee, but informed me that they were still looking for my seat belt (again) and couldn't provide me with an update. For months, I called each week and was told that they were still looking for my seat belt. Eventually, my issue would be escalated to Dave, a manager. Dave called me, apologized, and promised to send me out another seat belt. After giving him my VIN number (to confirm the color of my seat belt), he sent a seat belt out to me. Unfortunately, it was the wrong color. I attempted to call Dave a couple of times, but got no answer. After having to deal with their incompetence, I just went to a junkyard and took one out of a car (this solved my issue). Moving forward, I wouldn't dare use, take a call, or read any advertisements from this company. Beware!

    I sent them my seat belts via UPS overnight only for them to turn them around and send them back to…read moreme via USPS slow and uninsured. If you're going to charge $39 for shipping back to me, I expect to get UPS or Fedex service, not $8 USPS shipping. I understand everyone needs to make a profit, but charging almost $40 for shipping and then using USPS is inexcusable. I tried to contact them via their chat, but it's some automated AI chatbot which tells me how much they care about their customers. I wish I had researched them a bit better before sending them my seatbelts. There are better options out there.

    O'Reilly Auto Parts - autopartssupplies - Updated July 2026

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