Walk in with a question and walk out knowing all you need to know! The most helpful and…read moreunderstanding team for customer service...something you may or may not get at the dealership - at a reasonable price! Give them a try...they'll help you figure it out.

Had tail stop bulb out. The gentleman got the details and quickly got the bulbs fit me. I asked…read morehim to help me install them due to my arthritis in my hands and he replaced the bulbs on both sides quickly and pleasantly. I will definitely return.

Poor service and deceitful website. I purchased headlamps for my vehicle there because the website…read morestated that they install them for free. When I asked, I was told that it was too much work to remove the 2 bolts required to remove the headlight assembly. I won't be back.

Great customer service from the time you enter the store until the time you leave. They give great…read morerecommendations. They give you options instead of trying to persuade you to purchase a certain brand. I will go here for all of my automotive needs!

Honesty, integrity, accuracy. It is so rare to find these traits this day and age; however,…read moreexceptionalism exists with Autohaus. If you need any vehicle serviced, I would highly suggest utilizing their services. If you have a German vehicle, I would especially suggest using their services. I have always found this team to go above and beyond the call of duty. We actually drive quite a distance to reach this location, because they are just worth it. Strait shooters that really know vehicles/repairs and do NOT try to take advantage of people.

Friendly professional service, and it was reasonably priced for anything I had done on my Mercedes.read more

Great service every time! i been with them for 7 years. Get the job done every time.read more

They gave amazing service at a good price! They took the time to explain everything that needed to…read morebe done and were very responsive. We highly recommend them!

Friendly and prompt service/ communication. Breaks feel good as new. Would recommend.read more

Quality service, good price and customer service was stellar. Ms. Bev took the time to breakdown…read morethe reasons, the whys and solutions... an overall great experience!

This is how a car buying experience should be! Found the exact car we were looking for but it was…read moreup north. From their website, we were able to reserve the car and have it shipped to Pineville for no charge. Every other dealership, even big named national chains like Autonation, can't seem to figure out how to keep inventory updated real-time. And no one else is willing to reserve a car and take it out of the available supply from an internet request. Rico and Chad at Carmax were extremely helpful and courteous to me and my daughter to help her buy her first car. No high-pressure sales or shell game financing. Simple. Straightforward. And a pleasure to work with. We will definitely be back to Carmax for all of our used car purchases going forward.

Bought 2021 VW Jetta for my son in June. Drove it 200-300 miles total. Started having braking…read moreissues. Took it back to Carmax service department because they say they do 140 point inspection prior to selling you the car. Their techs supposedly checked the brakes out & said they're fine & my son needs to drive it more. So he did for next couple weeks with braking issues still occurring. Nothing horrible but just almost stopping sometimes too quickly & a little bit of grinding noise. I just took it to Firestone & the car needs all 4 pads & rotors replaced. Nice 140 inspection Carmax lol. He's driven this car a total of 5-600 miles. Don't trust Carmax inspection report....its a complete scam!

Passport: I had to get a photo for my Canadian passport. The fellow at the passport desk had me…read morestand and click for a photo. I saw him on the machine doing something. He then showed it to me, it was wrong. Canada has its passport information posted on their site and clearly shows the size/dimension and what needs to be in and on the back of the picture. I told the guy and he adamantly disagreed. He said our machine is set to Can. PP standards. With that I sent in my renewal fee with that picture. A few weeks later I got a call saying the picture is wrong. I must send another with the required information on the back. I went back to the Ballantyne location and thankfully a gal was there. She took it and it came out perfect, it was the size it should be. No adjustments. She stamped the back with the location info, her name, etc. My advice... go elsewhere if you see that small fellow in front of the computer at the PP desk. Membership renewal: Another day I went in to renew my AAA membership. I've been a member for 48 yrs. I had to change my address due to a move. Received my new card in the mail with the correct acct number. A few weeks later I received mail with another card to my current address. It had my previous married last name with a different acct number? I've been divorced for 17 yrs. I took the card into the Ballantyne office and asked... why this? The fellow looked around on the computer and couldn't figure it out. I asked him to cancel that membership, said he did. Someone had to go back in the AAA history to find that info., then take the time to create a new card and have it sent out.

I had a car battery replace in December 2022. In the last week, I had to jump my car a few times…read moreand called AAA to see if they could check it out, and Mark said to just drop it off in the morning and he'd get it looked at. Turns out a new battery was needed and since I was still under 3 years (barely!) it was replaced. I was so happy with them making time to evaluate it and to honor the warranty with no questions asked. Great experience overall!