came in looking for a blower speed control resistor pack thing because I was dissatisfied with the…read morechoice of "off, offer, offest, or full blast" in the blue F-150 we ride around in for work. the guy behind the counter had no problem producing a meaningful phrase from my gibberish and after confirming my request he ambled off to fetch the desired item. seriously, it took longer to park the truck and walk in than it did to complete the entire rest of our business at this NAPA location and about fifteen minutes after we got back to the shop we had four actual blower speeds! I'm pretty sure this is the least convenient store for my regular automotive needs but when I get tired of a 'special feature' on a crafty car this is a good spot to remedy that situation.

This location is horrible. The customer service is the worst and I am surprised they are still in…read morebusiness. I will be going to Autozone from now on.

Review for Advance Auto Parts…read more After relocating to Charlotte from San Francisco for work, I've made it a point to seek out local businesses that deliver strong customer service, fair pricing, and reliability. I wasn't familiar with this franchise since we don't have them on the West Coast, but this visit turned into a surprisingly positive experience. I was simply looking for basic car-care staples--things like tire shine and windshield bug remover. While browsing online, I noticed that a premium brand product (normally priced over $9 for a small bottle) was listed on clearance for $0.95. That definitely caught my attention, so I decided to make the drive toward Pineville--about 12 miles from Uptown--and turn the trip into a productive errand day with grocery shopping and lunch. First impressions: Easy to find, easy parking, and the store was well organized. When I checked the shelf, I didn't immediately see the item that was advertised on clearance. I approached a young associate at the counter, explained what I was looking for, and he took the time to check the system. Instead of brushing me off, he went into the backstock area and located the product himself. He returned with not one, but two bottles--and they rang up exactly as advertised: $0.95 each. That kind of follow-through matters. I'm a value-driven shopper. I understand the cost of goods and the importance of quality, and I believe loyalty is earned through good service and honest pricing. When a business honors its advertised deals and takes the extra step to help a customer, it builds trust--and that's exactly what happened here. What stood out: * Helpful, proactive staff * Accurate pricing and honored clearance deal * Easy parking and convenient location * A positive, no-hassle shopping experience If you're willing to do a little homework and keep an eye on sales, this is definitely a place where you can find real value. I left feeling satisfied as a customer and confident that I now have a reliable go-to for basic car-care needs. Bottom line: Great customer service, honest pricing, and a solid value experience. This location has earned a spot on my list of trusted local businesses.

I love going to advance over any other and they prove me right! Great customer service and truly…read moredoing what they can to help someone that could be in a stressful situation.

A friend and I decided to go to this location because they open 24/7…read more She needed some help on either finding a nut and screw to fit in her motorcycle battery.. Or if she can't find it. Then last resort is it purchase a new battery At first a gentleman was trying to get us the new nut and screw. He pointed out the aisle but wasn't that much help. Until the Allyson the Part Sales manager took over. She and a customer was trying their best to get us the match screw and nut.. They both stood there and trouble shoot for us.. Now that's customer service.. We didn't have to purchase a new battery after all and we can't thank Allyson enough for her customer service. She went far and beyond for us.. This is the place for my auto parts now thanks to her.

Wish I could give them negative stars. Had to wait forever listening to not only explicit, but…read moreawful, music for 15 minutes. For them to tell me my car has a problem which is clearly didn't to try to up charge me. I liked the autozone back in Illinois. This one is terribly managed with terrible employees. There's an advanced auto parts a couple minutes down the road. I highly encourage you to go there.

Called for a quote on a hitch for my car. They want to charge nearly $240 for a part that costs…read moreapprox. $130. They also want to charge $70 for installation. When I asked if they would install a hitch if I already had it, they changed the labor to $140.

The best place in the market, I've been coming to them for all my Hitches, State Inspections &…read moreWindow Tint, Excellent Customer Service & Honest people !!!

Third and final stop of my car parts check today, O'Reilly does not seem any better and no worse…read morethan the other major chains along South Blvd. As near as I could tell, the prices looked to be about the same, the stock looked to be about the same and the service seemed to be about the same. Aisles of cleaning and engine chemicals and oils, filters, accessories, parts, tools and a lot of stuff behind the counter for replacement parts.

Not the best experience. My husband called ahead of time and asked if they had a certain car…read morebattery in stock. They said that they did and my husband asked if they could install it. The person on the phone said that they could. We drove all the way over there. Parked our car and went inside. I saw a man and a woman in front of the counter and they both looked at us and walked away. I didn't think they were employees because both were wearing street clothes. 10 mins later the same woman walked over behind the counter and asked to help us. We told her about our battery and she immediately said that they probably couldn't install it. What!! Seriously? She then said she had to have someone take a look at it. Sure enough the guy said he couldn't install it. Really? Total waste of time.

Came in to get some replacement parts and after realizing the parts provided didn't adequately work…read morethey recommended me alternative parts. Jeff was very responsive and provided me with the necessary help when I was confused. Overall, staff were very helpful, respectful, and knowledgeable.

Needed a new battery for ny Rav 4 and was very pleased with the service I received. Would highly…read morerecommend.

Regina was very helpful and knowledgeable today at this store on St. Tryon. She showed great…read moreinterest in helping me with my car battery and tried to get me a discount. I really appreciate her help and excellent customer service.

Sure, they sell car supplies in the big box stores but I had no idea which was the right polish to…read moreuse to try and restore the shine to some of the plastic body trim panels on my jalopy. I needed some knowledgeable help and knowledgeable help is one thing that they're very short on in the super stores that sell clothing and electronics too. A short line and while I was waiting, the customer in front of me asked a question about where the cabin air filter goes. So instead of trying to explain it, the counter person puts on some gloves and they went out to go show him. I think that's awesome. When it came my time, the gal (yes, a gal behind the counter!) took me over to the aisle where the polishes are and showed me which ones were good and even told me which one she uses on her car. I'm sold! Yes, they have everything else you might need for your vehicle, from oil and filters to brake pads and suchlike. Lots of stuff! As the radio commercial says, "Get your auto parts... in Advance."

Coming in to any male dominated space is a bit intimidating as a women so I was a bit nervous to…read morecome here but I'm so glad I did! I had an amazing experience here. Jay and everyone in the team had such an inviting warm welcoming energy and made me feel right at home. The customer service was excellent the advice and even the way they explained the different functions of my vehicle. I feel more prepared now that I have more knowledge on my car and I would definitely come back to this location. I would rate this place 10 stars if I could!

Auto zone on south Tryon by the hospital by steele creek is horrible. The young black man asked me…read moreto look through the computer for the part I wanted, wouldn't write down the information I needed, wouldn't walk me to the item. I told him that's why this place is empty because of your horrible customer service. He said they don't pay him enough. I told him that his attitude is the reason. My son was getting paid less at target and in 3 months became employee of the month. I told him to work hard, don't complain and treat your customers with respect and he'll go places. At least he heard me out.

A while ago my car battery died and there was a lot of traffic that day and I just wanted to go…read morehome and Henry helped me find a replacement super quick and was nice and helpful about it.

My car battery was dead and they told me he wasn't able to help me replace it because it was to…read more"difficult". I have such an easy car but the kid must of been 18