Okay let me start this by saying, I know nothing about cars. (I'm a 25 year old woman trying to…read morelearn how to maintain and fix my own vehicle.)So, I walked into O'Reillys clueless asking for a stain remover. I was greeted by some helpful gentlemen and referred to Sherm. He helped me select the right cleaning solvent to get the coffee out of my car seats. As the other gentlemen claimed, Sherm is the expert, so I decided to ask some more car questions. Having a hefty scratch on the back of my car, I was wondering if I could take care of that myself. He helped me hand select the products needed, taught me how to do it, wrote it down and reviewed it with me. He looked up the style and make of my car to confirm we got the right paint, and made sure I understood how to do it. I also have a cracked fender/bumper(cluelessness example) and he helped me buy the products needed, and physically assisted me with putting the lug nuts on. As an older gentlemen he was on the ground helping me fix my issues. He made me confident that I could fix my scratches on my car, and he was incredibly professional and resourceful. I promised Sherm I would come back to show him the result when I repainted my scratches like he told me. When I came home, I told my fiancé about the encounter and he stated "they don't make them like that anymore". That's the truth, he took time out of his day to explain, assist, and physically look at the car issues I was facing. I was nervous walking into an auto repair store knowing nothing about cars or how to fix them, but genuinely walked out feeling motivated and confident to do it myself. Sherm is the best, he's experienced and has great customer service. They truly don't make them like him anymore. (Give that man a raise)

DO NOT RECOMMEND WOMEN GOING THERE!! Went in on 12/9 at…read more12:30 working was this old crappy white man. I am a young female and prior to coming here I researched what bulb I needed for my car, and just wanted to confirm it was the correct one for my car. He didn't even ask what kind of car I had, so hoping it will work. Anyway when I was checking out he asked about rewards and I was being very kind and polite and just making conversation and said nope I don't come here often as a female lol. He decided to comment on that and said yeah I bet you got rewards for the dress shop... I said I don't go there often either lmao. my question is just why is any comment like that needed? Make sure you have employees that can be respectful to women In spaces dominated my men. I get he might be a crappy old man but still I was being very kind and smiling and told him to have a good day after that comment. If ur a women do not go there save your money for a place where the man is willing to help you and be respectful. Peace and love

They installed my remote start 4 years ago and it's been an amazing ever since! The customer…read moreservice is always great as well! Would definitely recommend

I really had issues with the infotainment system MIS installed on my 2020 pathfinder in November…read more Apparently MIS will no longer work with the company that made the replacement system due to the excessive issues. After speaking with Jeff, post me losing my cool with Andrew, he found a different system that had to be custom made to work. So in Jan, MIS took out the failed system that they installed and replaced it with a modified system that functions perfectly. They worked to fix a problem that was not an install issue. It was a component issue. It took time and they got it right. Since they were willing to work with me and provided me a functional infotainment system I had them also install a front and rear dash cam system. I really appreciate the customer care. Thanks

Excellent customer service at reasonable prices. Honest thorough analysis and solution for your…read moresituation. We have been bringing our vehicles to Sebastian's for many years and will gladly continue to do so.

I had issues with an engine idle on on my my 1992 Pontiac Grand Prix. It was simi diagnosed, and…read morewhen I got to the shop, and questioned the mechanic. after a few questions he blew up an walked away. My probblem was not alliviated. This is normally a reputable shop. But after my experiences, I am not likely to use them again. This is not to say they are not a good automative repair shop, but with my experience. I will NOT use the again.

I had a great experience here today. I needed a new headlight for my car but wasn't sure which one…read moreto get. The employee that helped me was extremely knowledgeable & helped me pick the right light & color that I needed/wanted for my vehicle.

I dropped my Hyundai Ioniq 6 off at Walser for routine maintenance and tire rotation. I was…read moreprovided a Lyft ride to my workplace and kept updated about the work being performed via text and also a short video. The car was washed and fully charged after all the work was completed. Once I was ready to pick up the car, a Lyft ride to the dealership was provided. Overall it was a great experience having my car maintained by Walser Hyundai in Brooklyn Park.

I've been coming here since 2019 and keep coming back. Danielle was amazing to me during my car…read morebuying process. She was incredibly understanding of my nervous state (I'd had a car accident 6 months prior and was veeeery shy about "getting back in the saddle"), she took the time to listen to all my concerns and to find out what I truly wanted (and didn't). She also helped me get set up with an aftermarket remote start. She's a superstar! I've had all my maintenance done here since buying my vehicle. Everyone in the service department is wonderful. They make it convenient to schedule appointments either online or by phone and communicate every step of the way. There is also a really nice waiting area with various seating options, a couple of TVs, and free popcorn and beverage options. If you're looking to buy a vehicle or need service done, I highly recommend this place. I've never been disappointed.

I go to this store cuz it's close to my work and I can walk there after dropping off my car. I…read morecame in for 3 things: oil change, checking a leak on a tire, and getting tires rotated. When I arrived there to drop off the car, 1 was clerk manning the store who was on the phone. The customer in front of me said he had been waiting a long time and phones were ringing off the hook. When I arrived later to pick up my car, I also had to wait awhile for someone in the shop to come in. Oil change was done but the person in the shop (was a different staff member than the one in the morning) had no idea if anything had been looked at regarding the leak in my tire. My tires also weren't also rotated fully. It was simply the front to back rotation even though I purchased the proper tires for doing an entire rotation. Lastly, emails have been going to the wrong address for my car repairs. The shop has failed to update this after numerous asks. The physical printouts lack information.

This was the most horrendous service experience I've ever encountered. Unfortunately, after…read moreattempting to navigate a roadway sinkhole on Kellogg Boulevard, my front/right passenger tire became increasingly shredded. Long story, short: they provided "Next Day" service, trashed my BMW with grease, installed the wrong tire, never called me when work was complete, or offered some remote form of a shuttle. GROSS.

I would NEVER recommend SUPERIOR COLLISION to anyone. FIRST, they didn't even call or email to give…read moreme an estimate and in the circumstance of a damaged vehicle, time is of essence and very important. So, I waited and my car sat there for two and a half days. When I finally called them, they claimed they had called me, as if cell phones don't show all incoming calls and why wouldn't they leave a message. Especially since the front desk person had left me a message the day my vehicle was dropped off there so my information was in the system. SECOND, the estimate was way over the top and so expensive that I almost choked while talking to him. It was the cost of the lower end of a newer vehicle. I could not believe it and he spoke to me like it was normal and I was stupid. I immediately had my vehicle towed from there to another business who did it for a third of the price and they listened, cared and understood the circumstance and knew my ultimate goal. Basically, an older vehicle and needed to get it repaired, presentable and driving but not only that, wasn't giving me a line of bull by saying 'parts are so expensive'. BOTTOM LINE, Superior Collision was gauging me on parts, labor and everything in between. You name it, they were charging me for it and on top of it, they have a clause in small print that says it doesn't include hidden or underlying issues that they don't see. So there could've been possibly more charges had I agreed to allow them to do the work. Honestly, I think they saw a woman in a dire situation who needed her car fixed and she was willing to pay and needed it done now and thought she'd foolishly pay it. And if this is I'm not sure what they have going on but I will never consider them in the future nor will I ever refer anyone there. I'm all for supporting local businesses but I can't and will not support businesses that take advantage of consumers who are placing their trust in them. They're in the business to help people and much of the time it's due to unfortunate situations and rather than help, they choose to do the opposite. Shame on them!

**Edited to say that after my initial review I was contacted by Tony at Superior Auto. He took the…read moretime to ask questions, look into the business records, speak to employees that handled my vehicle, and request all the information so he could fully understand what went wrong with my visit. He was proactive, helpful, and immediately offered several solutions. He reimbursed my visit, offered to have the car re-examined and was extremely kind and effective in working through this. I appreciated the response and his great demeanor, so I have changed my review rating.** Please go anywhere but superior for your car repairs! Honestly, it was a bad experience and they're even more untrustworthy than dealerships. I brought my car in for an oil change, tire rotation and to look into an acceleration issue I was having. When I got the call with the estimate from Chris, I was told I needed a new timing chain, that it was urgent and that it would be $5000. When I asked questions Chris was shifty and had very little details, and when I pressed for more answers he said if I didn't do it it wouldn't be drivable and that he does these "once a week with my kind of car". I felt very uneasy with him, didn't believe him, picked up my car (after paying $300 for the oil change, rotation and engine diagnostic which told them nothing) and brought it to the Honda dealer. The dealership ran a new diagnostic (for less money than superior charged me) and found the real issue. There's NOTHING wrong with my timing chain. There was a tear in an engine air tube that was causing the weakness, a $300 repair vs the $5000 superior wanted for a new chain. Superior just chose the easiest, most expensive thing to tell me without actually examining my car to see what was wrong. I sent an email to admin@superior and never received a response. They sent a text asking if I liked my service and when I said no and that I had complaints, there was no response. Really terrible service - and they didn't even fill up my tires with the correct amount of air. Who knows if they even rotated them?? I'll never go back. Don't trust them, and don't give them your money.

I have been taking my cars here since around the time Jim opened the place. 2006 Honda Pilot, 2007…read moreKia Sedona, 2010 Subaru Outback, 2015 Subaru Outback and a 2015 Buick Enclave). We had just received a shocking high repair estimate at another facility and happened to see a news segment about Ask Patty Certified shops, and so we found Jim - along with a strong recommendation from a woman we know. Many years later, we are loyal customers. The fact is, we can all be taken by a mechanic. How do we really know? Ask Patty is another layer of consumer protection. I have never experienced any of the shenanigans I have endured at so many other car places. Sure, Jim will tell you he can repair all that minor stuff like bulbs and air filters that anyone can easily do themselves, but what I rely on him for are the major repairs, not just maintenance. If my wife happens to be the one taking the car in, she has Jim do that minor stuff. Jim founded his shop after many years in the business, thus establishing his credibility. He is a straight shooter and will tell you what needs to be done and not done. He is no pressure to do repairs. I have never had an issue with a repair that required me to come back, it failed early, or I had to make a warranty claim on his shop's work. He has a coupon sheet that we have always used to keep our three cars going. He referred us to an inexpensive auto body dude who does repairs from his garage. Jim also has the free loaner vehicles. For quick stuff I connect to his WiFi and work there, chatting with him about all sorts of stuff. He has good coffee. He has an annual car show thing. I highly recommend Jim for a long term car mechanic relationship.

My front brakes were shot and Jim worked me in on short notice. Repaired the brakes and squeezed in…read morean oil change as well. Straightforward and no up-sell. Good experience without the repair shop stress. Definitely would recommend if you need repairs or maintenance done.