Amazing and friendly staff. They let us use tools we needed and were very helpful and…read moreunderstanding! Austin and the manager on duty on 8/23/23 at around 1-2PM were awesome! Seriously couldn't thank them enough for their kindness and help! I definitely will recommend this store in the future! Thank you so much!

This is a real convenient location, the staff is always friendly and I find most of my auto parts…read morehere

Everything totally competent and courteous service. Fair prices! Very knowledgeable and often have…read moreunusual tools to loan for unusual jobs.

The employee seemed confused as to why a female was in there.. also seemed kinda clueless. The…read moreolder gentleman was very nice though. The manager on duty on 8/24/23 at 11:00AM didn't want to return the part that the employee said I could return if it didn't work. Very dissatisfied. If you need anything go to car quest! They did it no problem because I had to go to two different locations to get the two parts.

Call ahead and they will tell you if they have what you need. Wear your work boots, grab your girl,…read moreand head on in for a great cheap date- a scavenger hunt! When you arrive, you can ask for directions to the part or get one of the guys to take you, but wandering through the boneyard is more fun. You and your lady can reminisce about backseats or radios as you wander down memory lane. And if you're looking for a small part, it might be free.

We called, and they had the part we needed. They held it for us. It could have been a 5 star, but…read morethere wasn't much organization in how things or kept or how employees interacted with customers.

AutoZone Stephens City Review: Purchased a Duralast Battery BCI Group Size 24F, 600 CCA, 24F-DL for…read moremy 2016 Toyota Tacoma after my original battery (likely Johnson Controls) lasted an impressive 9.5 years from Nov 2015 until May 1, 2025. Staff at AutoZone in Stephens City (Store #4918) were quick and efficient, installing the new battery in about 15 minutes. In and out with no hassle. Great service, solid product. Highly recommend!

Needed a part for my van. Guy working the counter was helpful and friendly. No issues at all…read more Thanks and my van is up and running.

Rude, snarky and unhelpful. Was very clear what we wanted, before driving an hour to their shop…read more The service man would not even acknowledge our presence. Went to get the manager Joe. He had no good ideas and acted like we were wasting his time, despite being told "the schedule was wide open," and they could help over the phone. Joe seems to have forgotten that we drove two hours ($75 in gas) for nothing - thanks for wasting our time. We don't know how they stay in business like this.

The lady working there has a bad attitude and is VERY RUDE Both on the phone and in person. She…read moreis not friendly at all you can tell she hates being at work. She does not know anything About Trailers I will buy my Dump Trailers somewhere else As I try to spend money before the year end.

Brought our car in to have 4 new tires put on and balanced. Apparently they check the alignment for…read morefree, so it's good to know that it's included in the price. For 4 new tires it cost us around $650, and it took a little under 2 hours to complete the job. Obviously, previous customers receive their services first. My husband and I made the most of our wait, and we walked over to have breakfast at the Waffle House across the street. When we arrived that morning, we had the pleasure of speaking with Gil. He was good mannered, knowledgeable, and overall understanding of what it is to be a great customer service representative. More places should have a Gil at the front of the house. Once we were all set to leave, the process was quick and painless. We understood what work was performed, and all of our warranty questions were addressed. I'd highly recommend this location if you're in need of new tires.

Unprofessional and botched service appointment. I had a 9am service appointment and when my car was…read moretaken in, they did not respect the appointment and treated it as a walk in queue. This wasted my time and was disrespectful to me and the effort I put in to make an appointment. Serious training issue for the staff that removes my confidence in continuing any service with this location.

One guy helped us when we actually had an appointment with the other guy that wouldn't even…read moreacknowledge us kept starring at his computer never did even speak with us when we specifically had the appointment with him very rude

Always great service and very affordable. They put some steps for my truck and had it done rather…read morequickly.

Great communication while car was being repaired. They explained the issue and provided options…read more They did excellent work.

My daughter brought her car into the garage for a muffler issue. She made an appointment for the…read moremorning, and they had her in and out in just an hour. Quick professional service, will definatley be bringing the car back for some routine maint. that needs to be performed. Finally, we found a mechanic in Winchester, that is honest, and upfront. Such a rare find these days. Highly recommend Tony's, and thank you for helping my daughter get her car back on the road.

they have terrible customer service they yell over the phone there manager is unprofessional and…read morerepeatedly said or else as a threat If you need car parts I seriously suggest a different store if I could give it negative stars I would

Just spent an hour at Jiffy Lube getting an oil change. It would have been 15 minutes except that…read morethey ran out of oil filters and Car Quest never delivered replacements - one of the JL mechanics had to drive over to pick t