The employee seemed confused as to why a female was in there.. also seemed kinda clueless. The…read moreolder gentleman was very nice though. The manager on duty on 8/24/23 at 11:00AM didn't want to return the part that the employee said I could return if it didn't work. Very dissatisfied. If you need anything go to car quest! They did it no problem because I had to go to two different locations to get the two parts.

The staff at this place is what makes it an outstanding parts store. I was looking for radiator…read morecoolant and two other stores were out. I stopped here last because it is a little farther trip but found out it was worth it. I was greeted by a service tech and he led me to the display and even helped select the proper type for my truck. He had some advice on another problem that helped to solve it. This is not the first time this store has offered advice that ended up saving me a few bucks and these days that adds up. Great store. I won't waste my time stopping at the other places next time I need parts.

Call ahead and they will tell you if they have what you need. Wear your work boots, grab your girl,…read moreand head on in for a great cheap date- a scavenger hunt! When you arrive, you can ask for directions to the part or get one of the guys to take you, but wandering through the boneyard is more fun. You and your lady can reminisce about backseats or radios as you wander down memory lane. And if you're looking for a small part, it might be free.

We called, and they had the part we needed. They held it for us. It could have been a 5 star, but…read morethere wasn't much organization in how things or kept or how employees interacted with customers.

AutoZone Stephens City Review: Purchased a Duralast Battery BCI Group Size 24F, 600 CCA, 24F-DL for…read moremy 2016 Toyota Tacoma after my original battery (likely Johnson Controls) lasted an impressive 9.5 years from Nov 2015 until May 1, 2025. Staff at AutoZone in Stephens City (Store #4918) were quick and efficient, installing the new battery in about 15 minutes. In and out with no hassle. Great service, solid product. Highly recommend!

Needed a part for my van. Guy working the counter was helpful and friendly. No issues at all…read more Thanks and my van is up and running.

Rude, snarky and unhelpful. Was very clear what we wanted, before driving an hour to their shop…read more The service man would not even acknowledge our presence. Went to get the manager Joe. He had no good ideas and acted like we were wasting his time, despite being told "the schedule was wide open," and they could help over the phone. Joe seems to have forgotten that we drove two hours ($75 in gas) for nothing - thanks for wasting our time. We don't know how they stay in business like this.

The lady working there has a bad attitude and is VERY RUDE Both on the phone and in person. She…read moreis not friendly at all you can tell she hates being at work. She does not know anything About Trailers I will buy my Dump Trailers somewhere else As I try to spend money before the year end.

I stopped in this pep boys (Winchester) for an inspection sticker when employee Aaron came out to…read moreexplain to me that I had a marker light out the part was two dollars and it was $20 to slip in a new one and that my battery bolt that not secured and needed to be tightened up, and that would be an extra $10. Aaraon took me back into the garage to the technician that was inspecting my vehicle. The technician shows me that the bulb pops out the backside and just needed to plug in the new one, but it was $20 for him to plug it in ($2 for bulb) and that he would tighten my battery box. I told him if the battery wasn't installed correctly I would just take it over to Honda and have them fix it, but if it just needed the nut tightened I would do it. Then I was advised he would have to have a rejection sticker if he backed my car out of the garage, even though it still has the current sticker on it. I told him to go ahead and do the bulb but just tighten down the nut myself, he told me he would give me a rejection sticker and I would have to bring it back to have it inspected again. $30 to do 30 seconds worth of work absolute fraud. Do don't go here come to these people for anything go over to Benton tire much better people to deal with. big time regrets for dealing with this crew. Winchester pep boys are bunch of crooks

We were visiting for Thanksgiving and our car broke down the day before. We got the car there at…read more1 and Carlos said they could look at it. They told us they would have to order parts and car wouldn't be done till following week. Well, the day after Thanksgiving, he called to say it was done. Incredible service and so friendly and professional. Saved us from a week's car rental and a second trip back to Winchester from Delaware. Would highly recommend Carlos and his guys. Harold Bair. 12/1/2024

I have been a customer for over 20 years. Newer salesman Shawn has almost zero knowledge of…read morevehicles and engines. My 12yr old knows more then this guy. I'm not sure where the company found this guy but I would like to suggest you send him back. I have never had any problems with any other employees of this store as they are actually very knowledgeable.

Check engine light came on in my car while traveling...nice guy came out to my car and plugged in…read morehis machine to tell me the problem. Very nice, very helpful, and went out of his way to wish me well on my trip. Highly recommend!

Whether you know what you want, or like me, need them to show you the best options, their team of…read moreprofessionals will help you get your truck right. After spending $45,000 my truck they help me take it the rest of the way to check it out. I've come back a couple times for more options and a few changes, and I've always taken care of everything quickly professionally and at a fair price. It's a great team of guys who will get the job done for you.

One guy helped us when we actually had an appointment with the other guy that wouldn't even…read moreacknowledge us kept starring at his computer never did even speak with us when we specifically had the appointment with him very rude