Was traveling, stopped by this location to get my battery looked at as I was having some issues…read morestarting my car. Authelius (sorry is spelling is wrong!) was SO incredibly helpful, went above and beyond. Highly recommend this place!!!

We thought Front Royal didn't need another auto parts store. I was wrong. We had never been to an…read moreO'Reilly store before Friday night of Memorial Day weekend. Our car indicated it had a battery issue. Called them because I wasn't having any luck calling any place else. Spoke to Van. We got there and he checked our battery and alternator. Our alternator was bad. Car wouldn't hold a charge, so he said car wasn't safe to drive. We ordered the alternator and he suggested a shop to tow it too. He stayed with us after the store closed to make sure we were safe. He stayed with us as the car was hooked up to the tow truck. And he made sure the shop got the part. When we took the old part back for the $40 refund, they knew who we were just by me saying I bought a new one Friday night. A car breaking down is never fun, but Van went above and beyond helping us and we are very grateful. We were very lucky how things turned out. The shop he suggested was awesome too. A holiday weekend is the worst time to have car issues, but it all worked out.

Very good, reliable shop. Does not give you the impression that they are trying to cheat you…read more Prices not the lowest but they seem fair. Nice comfortable waiting area. They used to have a library (in a car repair shop??) but they took it out, unfortunately. Still, good place to go for your car. Highly recommended.

A once reliable shop turned to the dark side. My car has been there 14 days. They have called me…read moremaybe 2 - 3 times, and when I call in to inquire, employees Emily and Daniel lie to me on behalf of their boss Jason, who won't speak to me after taking in the car. Pretending to be waiting for 4 days on extended warranty company answer but that company shows they waited 4 days to call in repair request. Why the need to lie? Missed 3 drop dead deadlines I need to have that car back for medical appts. Friend drove me over to the shop to check on the car, they thought that night or next business day. Nope. Did not discuss how to repair new problem they say they found, need for new catalytic converter. Arguing with parts company that sent wrong part to determine who is at fault but not getting the part or keeping me informed. Customer since about 2016 and they have repaired 100 cars ahead of mine in the second half of July. Would you trust them or risk them doing this to you, randomly?

I was on my way back home to NoV on a late Saturday afternoon when an emergency notification lit up…read moremy dashboard - too much oil! So I stopped in about 10 minutes to closing time, told them the problem and they took my car into the garage and fixed the problem. Really nice folks. Thank you.

These guys were very helpful when I had a low tire and was in a rush. They quickly and kindly…read morehelped. I will definitely be back next time my vehicle needs a service.

I'm going to 10 years all he busy over there, but he keeps his word when the car will be fixed or…read moreoil change will be done. He definitely keeps his word so he's a former US like myself and our word stilldefinitely for his business. I go there all the time.

I had to have some things done to my car . A few people told me about Frank's Auto .service. I…read morecalled very nice on phone. Took car. Dropped off. . They called to keep me informed of what they found and what was needed. I felt relieved that my car was being taken care of. When I picked up. Very nice also told me what needs to be done next. . I am relieved to finally find such a caring business.

Very nice folks, they tell you what your car needs and they back their work, and their prices are…read morereasonable.

The crew is amazing. We now know the guys by name. We take our vehicles there for everything! If…read moreyou are looking for a honest group of mechanics, go there. I know my vehicles are safe for my family when I leave. And their pricing can't be beat.

We've taken our cars here a few times and the service has always been outstanding. I brought my car…read morein for an alignment and they brought me out to show me a problem that needs to be fixed prior to a realignment. They had to order the part, so I rescheduled my appointment. Since the appointment would take some time they gave me a car to use while they worked on my car, and the only cost was to refill the gas when I returned it that evening. Let me also add that they have free coffee and snacks in their waiting area, which is a really nice treat.

I am disappointed with my recent experience at this service center, where I had been a loyal…read morecustomer for years. Recently, after a heat shield fell off my exhaust on a long drive, I brought the car in for repair. I had replaced the entire exhaust system just six months earlier, so I was surprised when they quoted nearly $1,000 for the heat shield, claiming it was not included in the prior work. After discussion, the manager agreed to cover it. However, this left me questioning the clarity of their previous service descriptions. While the car was in the shop, they recommended replacing the rear sway bar. The estimate instead referenced "rear suspension" at around $700, even though I had replaced the full suspension (front and rear) only two years ago. Again, they stated the prior work did not cover this component. These inconsistencies have seriously damaged my trust. When I returned to pick up the car, an employee handed me a broken key (the electronic component had detached). Staff then made rude comments, suggesting I find another service center and telling me they no longer wanted me as a customer. A manager joined the conversation and the interaction became confrontational. The main issues appear to be vague terminology, poor communication about what parts are included in repairs, and unprofessional handling of customer concerns. As someone who is not a car expert, I felt misled and no longer confident in the services I had paid for over time. This experience has cost them a long-time loyal customer. I will be taking my business elsewhere.

Inquired about driver door handle would not open EJ Customs…read moredid a excellent job! Fast service

Bock's garage was very helpful, friendly and professional. We were on a road trip and had an issue…read morewith the car, luckily we found them and were attended immediately. Also helped us get the new part we needed and installed it for a very affordable price. Would highly recommend to anyone passing by!

Posted this on Google, but had to share here as well. Absolutely incredible experience! The…read morestaff were all so very friendly, and you could tell how much they truly care about the work they do! Fast, yet very reliable work, and very well priced. Helped my girlfriend and I out of a tough spot, and put our minds at rest. Highly recommend.