Came in 35 minutes before closing and was still able to get a new tire purchased and mounted in a…read morerelatively short amount of time. Major kudos to Samuel at the front desk and Julius the technician who performed the work. The only reason this wasn't a 5 star review is because of Benjamin at the front desk, who showed no interest in addressing me even though I stood patiently in line - directly in front of him - for nearly 15 minutes as he took phone calls and spoke with other team members. Not so much as a 'thank you for your paitence' or 'I'll be right with you.' He made the statement of 'I'll be with you in just a moment' - while barely glancing up - as I approached the line, but didn't say a word afterwards - but was quick to chat it up with people that were in line after me. I won't speculate as to why he treated me this way, but that was horrible customer service. It took for me to get Samule's attention - while he was with a customer - to get seen.

Best place to go if you need a nail removed from a tire! Great customer service! Micheal came out…read morefrom behind the desk to greet me. Very polite, very respectful, very professional. I asked how long the wait was, it was a bit long. He told me to wait and grab some tools cause he might be able to fix it real quick. The nail didn't pierce anything vital just stuck in the tread and didn't need a patch/plug. I was in and out faster than it took me to do type this review. Great customer service by micheal! Give that young man a raise!!

Employees here at this location are bringing it down. Google says it opens at 7:30, I get to the…read morestore and precisely the door says 7:30. I try the door at 7:31 nothing it's locked, I go back to my car to give them a few more minutes, I try the door 5 minutes later at 7:36 and nothing it's still closed. I try the phone to maybe speak to someone to ask if opening time is actually 7:30 am I watch how they ignore my call right infront of my face. It is now 7:46 16 mins past opening time and the door is still locked, regional manager should investigate and terminate responsible individuals and store managers present that allow this level of unprofessional practice. Such a big franchise should not allow employees to tarnish business this way.

Had a horrible experience there this morning. I went in for a tail light. The man who was helping…read moreme did not seem very knowledgeable. I was having to tell him information that he should have known or been able to look up. I came because I saw they offered the service of free installation but he was not knowledgeable on that either. He also tried to sell me three different bulbs saying I could return what I didn't need. At that point I knew I needed to leave. I went right to Advance Auto got the exact bulb I had told the man at O'Reilly's I needed. While checking out the man there confirmed it was the right bulb apologized for me having such a bad experience and gave me a discount. I was able to change the bulb myself which says a lot because I'm a female with long nails. The man at O'Reillys was saying I'd need special tools and warning me if I broke pieces how much they'd cost to replace. All and all a horrible experience!!!

After a horrible incident of a truck hitting me I took my vehicle to Suttle body shop and they did…read morean outstanding job. The gentleman who mainly worked with me, Chris, made me feel cared for and that he wanted to do anything he could to help me during these trying times. A great man! Douglas' team worked on my vehicle and did amazing work. The lady at the front desk, Lauren, was very nice and thorough with helping me with the paperwork side. A big thank you to this team of people.

I rarely leave reviews, but this experience deserves one. I…read morepurchased my vehicle from Suttle Motors a few years ago and included a tire warranty. Recently, at around 70k miles, I needed new tires and reached out just to understand my coverage. I left a voicemail -- no response. A week later, I called again and was transferred multiple times. When I finally spoke with someone, I explained I needed an oil change and wanted to discuss my tires. The representative immediately dismissed me and said tire replacement "is not a thing," without even trying to understand what I was asking. Because of that interaction, I took my business elsewhere (Sam's Club), where I received quick and professional service. I still went back to Suttle the next day for an oil change. I arrived at 7:45 AM and was still waiting after 9:00 AM. In total, I've spent over 4 hours across two days dealing with poor communication and long wait times. The issue isn't just the wait -- it's the lack of customer care, follow-up, and basic professionalism. This dealership needs to improve how they treat customers.

I came in looking for a specific type of oil and wasn't sure where to begin, but the staff quickly…read morestepped in and helped me find exactly what I needed. In my experience, many AutoZone locations can feel a bit rundown with limited assistance, so this was a refreshing change.

I have gone here several times over the last couple of weeks. The first trip was for two car…read morebatteries, the second trip was for oil and an oil filter. This week, windshield wipers. The men there are so friendly, knowledgeable, and very kind. Chivalry at its best. I highly recommend this location.

The main reason I am giving 5 stars is because of the integrity with which the work is done. I…read moredon't feel that anyone has tried to up-sell me, or have me do unnecessary repairs to my vehicle. The turn around time is very reasonable. I noticed too that even when Bobby, the owner, isn't in the shop, his employees still check-in on me while I am waiting for me work to be done. The last time I was there, I had to wait half an hour or so for a part to come in. While that employee was taking care of that, another one came and asked me if I was doing okay and being helped. That's really good service, and it's nice that he thought to do that even while his boss was not there to see that. I don't know if they still offer this, but when I first starting using Leading Edge Auto last year, they offered a warranty through TechNet (which I did use once.) Definitely my mechanic of choice.

We were traveling from out of town and our car broke down in the area. It was late on Friday…read moreevening and they were still at work and answered the phone. They recommended an excellent towing service and took our car in the same evening, after hours. It's a foreign car, so it took a couple of days getting parts, but they expedited the repairs and we were back on the road in two days. The owner, Zach, was very friendly, respectful, thorough, and was great about communicating the ongoing status of the repairs. Overall, we were extremely pleased and would highly recommend this repair shop.

I took my 1985 F150 here because the exhaust was unsafe, and the fuel gauge was not reading. they…read morere-fabricated and considered the exhaust so it is now safe. the staff is nice and they provided an uber to and from the shop because I didn't have a ride.

My wife's 2010 VW Jetta wouldn't start one day so I took it to Auto Zone and got a new battery I…read morefew days later it was dead again so I took to the VW dealer who said it needed a new alternator so we replaced it but continue to have issues with it starting. I took it back to the dealer but they could not find or fix the issue. So I took it to Auto Pros and they very quickly discovered the issue and fixed it. The new battery from auto zone was not programed to the vehicle once they replaced the battery and programmed it no more dead battery issues. The dealer charged me for a new alternator when it was something as simple as a battery not being programmed to the car. Auto Zone did provide a refund. Auto Pros were professional and fixed the problem quickly. I highly recommend them.

I went in for a state inspection on a Saturday and was very pleased with the prompt and…read moreprofessional service I received.

I just want to thank you to everyone at Complete Auto Repair Service. My son was in need of state…read morecertification immediately. This auto company bent over backwards to fix my son's Mercedes Benz. I really appreciate you all over there. They really care about their customers. Thank you for working on my son's behalf. Relieved Mom

Inspection due. Great service. Mrs Nikki was awesome! I…read morebrought the car in and they were prompt getting my car inspection completed.

Though they were down five people they still performed as if they were the Washington Commanders…read more There was a sale on tires and as I stated, they were five people down and saw the day to the end