They fucked up my bmw fuel lines and told me take it somewhere else 0/10 all I asked was them to…read morelook under my car cuz some loud clinking now my entire oil and fuel is sitting on the ground and they won't take responsibility and told me take it to another shop to verify ts like I can verify when I took it in I didn't have a giant puddle under my car and just got a oil change, after the visit I can't even take my car on the road and I drive it there fuck this shitty ass shop

I get it's July 4th but why is the shop closed if you said my car would be done by Wednesday it's…read morenow firday and didn't even put they were closing on the fourth and they haven't called me to inform me what's wrong with my bmw that's it but I guess since I'm black I'm very bottom of the list so yeah I'm pissed off the couldn't even say hey were are gonna be closed the 4th cuz I woke up walked there to get my car cuz they haven't updates shit on the site so I walked there for nothing and they are taking they sweet time wouldnt recommend if it's urgent just want your money from what I've seen this week now I gotta wait til next week for them to still have no results on my car thanks guys

Not really the best place to take your car. They broke a sensor while installing a level kit, then…read moreexpected me to pay them to fix what they broke. Can't recommend this place.

Absolutely the worst shop in the world. Brought my motorcycle there to get a simple tire change…read morethat takes 2 hours. He told me it would be done the next day. Fast forward to 5 days and the bike is still not done and he sent the tires to get installed somewhere else. He refused to tell me where he sent them to and started getting loud with me and cursing. After again of refusing to tell me where my bike parts are I had to get the police involved to get my motorcycle bike. This guy is a pathetic low life piece of trailer trash. Stay far away from him, I would trust him with a bag full of dog sh!t. His shop is out of his garage to at his house and I wouldn't even be surprised of he doesn't have a license either to operate out of there. STAY FAR FAR AWAY FROM THIS GUY!!!!!!!!

Nothing awful. This tow company won't tow to the Kia dealership, and gave me a bad recommendation…read morefor a shop when my vehicle was inoperable. The price was disturbing, and I wonder if it was because I am a single woman. I trust this LLC to do their job properly, and if AAA sends it I wouldn't worry, but I don't recommend them personally.

Great service! Quickly came to the rescue. George knows what he's doing, and does it with a great…read morepersonality. Brought my crippled car to my driveway, and asked "where would you like it"?... and proceeded to jockey it in, and around the corner to my rear-loading garage. AND THEN had the nerve to charge me only a fair price. And this was On Sunday. Father's Day Sunday.

We've been regular customers for the 4 years we've been in Norfolk. We follow the VW recommended…read moreroutine maintenance schedule so we're comfortable with our car's proper aging progression. They know that we see the vehicle as our terminal car and do all that's needed to keep it going in top notch shape. They tell us on in advance if unusually expensive unusual work on the schedule will be coming up in the near future which helps us budget and avoid sticker shock. Carrie, Adam and Curtis are great to work with and Daryl, their certified VW mechanic, does the outstanding work on the car.

Coastal Import Repair is a gem. The owners are good people and the repairs, analyses, etc., are on…read moretarget. They have gone "above and beyond" and finish the work quickly. We're so lucky to have them here in Ghent.

Our first stop into our cross country trip found us with a blown hydraulic line in First landing…read moreState Park. Thank the Lord we were near these guys. Hubby had called another mobile tech business who said it would be 5 days! Before getting to us. not realizing I had done research and was planning on calling these guys. They were to us at our site within a couple hrs of calling!! The first repair failed but these guys refused to give up on us for the sake of our kids! Crawling around in the sand filled with painful sand spurs they traced the horde line all the way through and replaced it. 1 month later and we still have no new issues. They could have given up but they didn't and for that I am forever grateful

Can never get these guys on the phone after 5:00. Leaving a message does no good. 24/7 my ass...read more

I was going to let this company ride for the shitty experience I had simply because Rudolph took…read morealmost 100 off of my ticket for being an ass. Since I have yet to hear from them regarding a pillar of my door that was cracked by the company let's get to it. I searched for a shop that could fit the convenience of my budget and time frame that I could spare to have my car door replaced. I was originally charged 1100 then 1300 due to the fist door selling out from what I was told. Rudolph told me CLEAR AS DAY that my car would be ready in 1-2 days. I dropped my car off Thursday Nov 2, 2023. On Saturday Nov 4 I called for an update because I needed to get to my mom that has cancer and immediately felt like I was irritating him due to his tone, he then told me my car would be ready by Tuesday Nov 7. On Tuesday I received a text saying that he'd keep me posted. Between none of these dates did he explain WHY things were running behind. So that same Tuesday a coworker and I went to his shop to physically put eyes on my car. When we got there Rudolph was clearly agitated, told us the painter had a stroke and recovered a day later . He told us we could look at my car while he stayed in his office. My car had a WHOLE HEADLIGHT on the backseat sitting on the black pillar to my car that is now cracked, the door was on but still needed to be sanded and painted. I then went back to Rudolph and asked how much longer it would be and he said no later than tomorrow. Now we're at the infamous Wednesday I waited until 1:40 pm to text Rudolph asking if I could pick my car up. He ignored my text, so I got an Uber and went to the shop. Rudolph was in his office eating chicken I walked in and asked why I was being ignored, he proceeded to walk past me saying "I'm sick of y'all and this little ass car" we then had a back and forth and I waited on the painter to arrive to unwrap my car. The painter and other mechanic were kind and helpful in diffusing the situation. Rudolph did apologize and took almost 100 from my ticket but still had an attitude because the painter washed my car. I really hate how they played with my hard earned money the body of the door looks great but the damage around my window is unacceptable and was NOT there before this service. The establishment is unprofessional as hell. I had a prior issue fixed by Caliber Collision they were great I really wish I went back to them and spent the extra cash.

These folks are LIFESAVERS! I was on a road trip back from the Outer Banks and my car broke down…read more(on a Saturday at 6:30pm, when all the shops are closed for the wknd). Google incorrectly had Pure Platinum's hours listed as open on Sunday, so I got my car towed to their auto body shop and left it overnight. On Sunday morning, Rudy was at the shop and was confused why my mom was hovering around his gate (since are no longer open on Sundays). Although they were closed, he opened for my mom and fixed our car for us first thing Sunday morning so that we were able to drive home. He charged us a beyond fair price and was the nicest guy ever. VERY HAPPY WITH THIS COMPANY!! LIFESAVERS!!!

Very detailed and thorough explanation of finances and pay, got a ford suv just over 100k miles for…read moregood price. Janine did a wonderful job finding and talking about what works for me. I will be recommending!!!

In December I purchased a 2016 Dodge Journey SXT from Auto Land after being assured it was reliable…read moreand road-ready. That was not my experience. Shortly after purchase I discovered: * undisclosed cracked windshield * transmission and mechanical issues * repairs that should have been addressed before sale * unexpected out-of-pocket costs Even more concerning, the dealership delayed submitting my title transfer due to a deferred down payment. Title processing is a legal compliance requirement and should not be withheld. My plates only arrived after persistent follow-up. My son also purchased a 2013 Dodge Charger from this dealership in November. The vehicle was sold with extremely worn, slick tires. When snow arrived in December, the car had no traction and slid off the road twice in one day. He was later involved in another "safety related" accident, and the vehicle was declared a total loss. Vehicles sold to consumers should be safe and properly equipped for operation. Based on our experience, I cannot recommend this dealership. Protect yourself: have an independent mechanic inspect any vehicle and verify tire safety before driving off the lot.