Home Helpers swept in and helped our family at a very difficult time. Each nurse that came was…read morephenomenal. Not just with their experience and medical skills but also just being loving, kind and flexible. They helped us figure out the insurance part of things and really were there with us day in and day out for over a month. They made a very hard time more bearable and we will always be so appreciative.

Tracey and her staff are outstanding. They truly care for Seniors like their own family. I have…read morereferred to Tracey in the past and will do so again without hesitation.

Hello, I also would…read morelike to give a big shout out to Joyce, my morhers' hospice, aid. She worked closely with my mother Wilma "Bugie" Garcia and gave her daily care and comfort. We can't. Thank you enough! Thank you, Regards, Janice, Pascoe .

Again...what can I say...trying to find great doctors with wonderful bedside manners...not so easy…read morethese days...especially with Covid! So let's not be confused James River Home Health & Hospice; 5 stars! Not to be confused with James River Internists; 2 stars...I could have plenty to say about them, but it's not their review so...back to JR H H& H. What a fantastic group of therapists and nurses! My mother was cursed with having Covid and ending up in the hospital, but incredibly blessed with the staff and the care James River Home Health provided! Steve, Kelsey, Sarah, Jane, and our amazing nurse, Danelle were patient, caring, professional, flexible, and so well informed! I truly have nothing negative to say...the scheduling requires a little flexibility, however, they're so flexible there's never a problem! Mom is doing so great and we're all so happy for her amazing recovery...but we're going to miss our new "friends" from James River Home Health !!

Yours Truly is a great company to work for. The staff and employers are wonderful. Yours Truly is…read morevery professional and provides exceptional in home nursing care. They show so much love and compassion when it comes to there clients Yours Truly provides great care for the elderly and children. Ive been an employer with this great company for over 10 years. I would highly recommend Yours Truly for all your in home health care needs.

We called Visiting Angels when our mother, age 92, had to have surgery. They sent a very caring…read moreand helpful lady to the home to assist with daily care and activities. We all work full-time and could handle nights - day care was needed. The caregiver did everything that was asked and more. She made the bed, fixed meals, did laundry and some ironing. Plus kept both parents company. I would recommend Visiting Angels highly. Top Notch - accountable and easy to work with.

saw them at the Paragon and after researching, decided to try this for mom. They really are Angels!…read moreThis service has been a Godsend.

Issues with my dad getting the care he needed. Sometimes staff would not show up and caused major…read moreissues. First night the staffer was sleep while my dad screamed for help. He called me and I came to the house and the staffer was asleep on the couch. Service was terminated by the company because they did not have the staff needed. 90 days has passed and my parents have not received their reimbursement for paying a week in advance. They are not answering calls or text messages. Beyond unprofessional.

From the owner: Provide care for seniors and disabled in their homes.read more

Another updated Review- I would give them Zero Stars, but as you can see, I have to give them at…read moreleast one star. I signed a contract for this Home Helpers of Chesterfield franchise owned by Tracy M.R. Boseman to do things for me and to take me to places. I had this caregiver service several years ago, from 2016 to 2017. I had them for one year, and they then terminated me. In the first four months, they had trouble providing me with caregivers on Thursdays from 12 noon to 4 P.M., but my contract stated that they were supposed to honor my contract when it came to the day and time that I wanted them to come. But, Tracy M.R Boseman failed in this part of my contract. On one occasion, a caregiver refused to get my groceries out of her car because she said she had surgery on her hand. I believe she said three months ago, at the time. I had reported this to their office. My contract stated they should do three things regarding my complaint against that caregiver. 1. They were supposed to document the complaint--2. Investigate my complaint. And then 3. Let me know the outcome of the investigation, which I never heard back on during this complaint process. On another occasion, I paid one of my invoices by check, which was $238.71. But it had yet to be cashed in 3 weeks. I thought the check got lost in the mail, so I paid them online to ensure they would get their payment. On the same day, the owner, Tracy M.R Boseman, decided to cash my check (which I thought was lost) for the same amount of $238.71. So, the owner was double-paid when it came to that same invoice. The owner & I got into several disagreements regarding my last invoice with them. There was a mistake on that last invoice, so I sent it back to her, without payment, so she could correct it before I would pay it. She refused to do this after several requests to send me an updated invoice. I even contacted the Home Helpers Corporate Office several times, (that is in another state) and told them that she refused to send me an updated invoice as I requested from Tracy. They said they spoke with her and said she would send me an updated invoice, but Tracy did not follow through with what she had told the Corporate office for Home Helpers. I did not remember what this invoice amount was, so I could eventually pay it. Yet she wanted to get paid. But again, she refused to send me a newly corrected invoice so I would know how much to pay her. I eventually got an email from the owner, Tracy M.R Boseman saying that they kept my deposit of $126.00 and added it to the balance, and I would owe $238.71. And would graciously waive fines and interest. I never received a corrected invoice by mail, so I admit I cussed her out. So, she emailed me back: "The additional payment will be for late fee and interest and damages for violent use of profanity. Goodbye, Tracy Boseman- Administrator." I finally paid her for the last payment/invoice of $238.71 online on April 4,2017, but approximately three months later on July 6, 2017, she returned it to me after all the horrible trouble she had caused me! There was nothing in my contract stating anything about damages. My contract said that I was supposed to get any overpayments (to them) back within two weeks of termination. And return my deposit. The owner: Tracy M.R Boseman never gave me back my deposit. And I did not receive my overpayment back, at that time. Instead, she helped herself to my double overpayment and kept my deposit. She never stated how much damage was supposed to be or how much the late fee or interest would be. That is bad business practice. She had breached my contract several times. Finally, as you all can see, I eventually received my over-payment of $238.71 back. But I never got my deposit back. The only good thing Tracy M.R Boseman did was provide me with two great caregivers, that I loved. Overall, their services on how they handle things is really bad. I would not recommend "Home Helpers Health Care" to anyone. Period.

Updated Review- I signed a contract for this Home Helpers of Chesterfield & Richmond franchise…read moreowned by Tracy M.R. Boseman, to do things for me and to take me to places. I had this caregiver service several years ago in 2016-2017. I had them for one year, and they then terminated me. In the first four months, they had trouble providing me with caregivers on Thursdays from 12 noon to 4 P.M., but my contract stated that they were supposed to honor my contract when it came to the day and time that I wanted them to come. On one occasion, a caregiver refused to get my groceries out of her car because she said she had surgery on her hand. I believe she said three months ago, at the time. I had reported this to their office. My contract stated they should do three things regarding my complaint against that caregiver. # 1. They were supposed to document the complaint--#2. Investigate my complaint. And then # 3. Let me know the outcome of the investigation, which I never heard back on during this complaint process. On another occasion, I paid one of my invoices by check which was $238.71. But it had yet to be cashed in 3 weeks. I thought the check got lost in the mail, so I paid them online to ensure they would get their payment. On the same day, the owner, Tracy M.R Boseman decided to cash my check (which I thought was lost) for the same amount of $238.71. So, the owner got double-paid when it came to that same invoice. The owner & I got into several disagreements regarding my last invoice with them. There was a mistake on that last invoice, so I sent it back to her, without payment, so she could correct it before I would pay it. She refused to do this after several requests to send me an updated invoice. I did not remember what this invoice amount was, so I could eventually pay it. Yet she wanted to get paid. But again, she refused to send me a newly corrected invoice so I would know how much to pay her. I eventually got an email from the owner, Tracy M.R Boseman saying that they kept my deposit of $126.00 and added it to the balance, and I would owe $238.71. And would graciously waive fines and interest. I never received a corrected invoice by mail, so I admit I cussed her out. So, she emailed me back: "The additional payment will be for late fee and interest and damages for violent use of profanity. Goodbye, Tracy Boseman- Administrator." I finally paid her for the last payment/invoice of $238.71 online on April 4, 2017, but approximately three months later on July 6, 2017, she returned it to me after all the trouble she had caused me! There was nothing in my contract stating anything about damages. My contract said that I was supposed to get any overpayments (to them) back within two weeks of termination. And return my deposit. The owner: Tracy M.R Boseman never gave me back my deposit. And I did not receive my overpayment back, at that time. Instead, she helped herself to my double overpayment and kept my deposit. She never stated how much damage was supposed to be or how much the late fee or interest would be. That is bad business practice. She had breached my contract in many ways. Finally, as you all can see I eventually received my over-payment of $238.71 back. But I never got my deposit back. But maybe I had breached the contract when it came to that. I am not sure though. Since I just realized I got my overpayment back. I forgive Tracy M.R Boseman and wish her the best in all she does. Tracy M.R Boseman did provide two great caregivers, that I loved. I received great care from the two regular caregivers I had. I apologize for cussing you out, Tracy M.R Boseman.

Nobody shows up for weeks, supposed to be here 10am-4pm mom-fri. And when someone does show up,…read morethey sit snd are on their cell phone all. Terrible service, do NOT use this company. You will regret it !!'

Care Advantage has stepped in and provided me with a great caregiver who is very helpful, a true…read moreproblem solver, and willing to go the extra mile. Since my husband is newly disabled, there is much that I am learning about the best way to do things. I always appreciate a care giver's compassion and patience. The assessment of what was needed for us was thorough, and we were matched with a great person.

Chad helped me out with some significant shoulder issues, and within one visit, I feel that my…read moreissues were nearly entirely resolved. I bench pressed weight painlessly that had previously caused me pain a few days after the appointment. He's also very knowledgeable and helped me to resolve the baseline issues. The office staff was very welcoming and helpful too.

Valerie provides excellent care. Her recommendations for home exercises have been very good for…read morehelping my husband improve his ability to stand straighter and walk more confidently. The office staff is great