Purchased a new outdoor TV with installation from them. They are expert at what they do. Dave was…read moregreat to deal with.

I met David looking for help with a system purchased locally but set up poorly and underperforming…read more.Over a short period of time, he used his technical skill, patience and persistence to get my system to the performance level that it was meant to give . I remain very disappointed with the original vendor but I also feel lucky to have made contact with The House of High Fidelity. If you were looking for high-quality equipment with experienced expertise in set up and repair, this is the place to go!

I was having trouble with information lost on my iPhone. My son took me to the Geek Squad located…read morein this Best Buy. In less than half an hour the young man completely got my information back!! The young people in the Geek Squad know what they're doing! My charge for this service was very reasonable. Excellent service. I was very impressed. I'll use them again if I have another iPhone problem.

If I could give a negative score I would. They have no staff to help in store. Ordered a fridge,…read moretold them it was in the 2nd floor. Not once, but twice they came to deliver a new fridge & TWICE they were unable To complete the task. Lazy delivery men who showed no ingenuity whatsoever. Trying to tell us it's impossible, which is hysterical considering there's a fridge there already. Same size in every fashion. They failed us twice & that's enough for me. Will be purchasing from another store.

So please. Go any where else for appliances,, We spent major dollars during Covid during a…read morerenovation took forever 8 months to get double ovens. Move forward. Appliances no longer under warranty. We have now been waiting for 2 months for my oven repair. Had to pay for the diagnostic service. Not diagnosed correctly. it was wrong part And the sad part is we really cook at my house. Bill Smith is terrible. We thought them having their own service was impressive. But no. My next call will the Better Business Bureau.

For starters their service sucks! We bought a new dishwasher…read moreone year ago. Have had 3 repair attempts to fix it. FINALLY, they said that it always needs to have rinse aid or it won't work correctly. Said many people have complained about this. No where in the manual nor did any employee tell us this ! They still charged me $130 for the 'service' call. Will never use them again.

DISREGARD ANY OLDER REVIEWS. COMPANY HAS CHANGED OWNERSHIP AS OF FALL OF 2023 AND MOVED WITH MANY…read moreNEW EMPLOYEES. Original owner did not tell me he had sold the business when I made my purchase and new owners did not treat me with any integrity. They do not understand the meaning of good customer service, follow-thru on installations, nor return phone calls. I paid $20K for a complete home theatre system in my home and upgraded Wi-Fi including wiring. To date, I have non-functional speakers in my MBR and LR, and my Sonos wireless system needs to be rebooted every week or two. They also insist that they did not sell me enough Ports to support the speakers that I have installed, and I need to purchase another one. They wanted to charge me higher than manufacturer's suggested retail price for the product after the initial sale. DO YOURSELVES A FAVOR AND GO ANYWHERE ELSE FOR THIS KIND OF SERVICE. THESE GUYS WILL LEAVE YOU HIGH AND DRY AND DON'T CARE ABOUT THE CUSTOMER!!!

Ok, it's been awhile since I should have done this review, but I wanted to see how everything…read moreworked and if there were any issues. I visit my parents often and they had specialty electronics do some custom work for their second living room (or whatever it's called) and for the pool area tv/sound system. I don't know what to say except that it came out awesome! I've never seen a tv that hides into the furniture and just rolls up out of nowhere! And it's a 65 in TV!!! The sound system is amazing with none of the wires being visible, you barely notice the speakers are even there until you turn up the volume. I can't wait to get my own home so I can call specialty electronics to do some work on my future man cave! I would suggest this company for anybody looking for some really great, high quality work. They can really surprise you with the solutions and ideas they come up with!

This Target is in a good central location, the store is clean with lots of products to choose from…read more I hadn't been to this store in a few months and on a recent visit I was surprised how organized things were. It's easy to go from buying toothpaste to groceries without doing a lot of searching. Parking is good at this store and it's not hidden by side streets. You can get right out to Pine Ridge Road and be on your way. The employees are helpful and friendly, I did have to ask one of them where an item was, but they knew right off and didn't pull out their phone. Target has good products without breaking the bank. I like shopping here for the variety of quality items like shampoo or skin care, then being able to grab some groceries. Having Starbucks in the stores makes shopping better, and the locations around town make it easy to shop.

This is a reflection of the store and corporate not the nice employees I've encountered. Clearly…read moreshort staffed. Every item I picked up to have my daughter try on was mis marked on wrong hanger. Sifting through piles only to get to the dressing room and find them all filled with clothes left behind. No attendee. I did see a couple of people putting items away but honestly there's no way the small amount of employees can clean that up for the next day or by end of shift. I found myself having to clear a room to even get in there.

I bought a very expensive $213.58 Duracell Motorcycle Battery last January 4 2025…read more Today October 18 2025 the battery is dead and has been on a Battery Tender... So I pulled the battery and took it back to the store at 1811 Tamiami Trail Naples, and was told by a smart Mouthed Kid that the Battery was not under warranty!!!! On my receipt it states the battery is under warranty until 1/04/2027 !!! I was lectured by this smartass kid that the battery needed to be above 10 Volts for them to warranty it.... If the Battery is BAD it should not be my issue !! I have bought MANY Batteries from them before, BUT NEVER AGAIN!!!! Customer service is a thing of the past !!!!

VERY HONEST EMPLOYEE Stopped in here last Sunday. A…read more gentlemen helped us find some bulbs we needed for our night lights. It's a small, tidy location across from the Cheesecake Factory that doesn't have a lot of traffic. It's situated in a sketchy plaza, but it's a good store and I'm glad we went in. I'm really happy with the very honest in-store recommendations we got esp for strip-lights. Everything he said was true about them I wish I took his advice lol! I can't speak for the other employees,but the one that helped us was nice and efficient and engaging as soon as we walked in. Thank you!

A couple of years ago, I lived out of state and only occasionally was in Naples. I bought a $2000…read more65" Samsung Frame TV but it would never work with Xfinity and they said it was a problem with the oneConnect box. I called Epic to come out several times but they were always too busy to come out for the 2-3 weeks I was in town. Finally, they agreed to come out but when they did they said it was a Samsung warranty issue and they would get in touch with them. But they called me back and said we were one day past the deadline to file a claim!! Their delays caused this! They would not assist further even though I spent almost $10,000 on TVs and speakers. Crappy customer service and highly overly inflated prices.

Very knowledgeable people. High end service for discriminating buyers. They spent the time to go…read morethrough their offerings. Excellent.

DO NOT TRUST BOCKTEK! We made payments over $10,000 to Chris…read moreand he only promised to install the needed equipment but nothing happens. He doesn't call back and the email is undeliverable.

Took my Lenova to him 5 or 6 weeks ago to have the screen repaired. Now he will not return my calls…read moreor text. I would like my computer back, I don't care if it's fixed or not. Just would like my computer back. DO NOT USE BOCKTEK FOR COMPUTER REPAIR JIM BIERY

I noticed my iPhone was having a display problem. In the center of the screen it was pixelating…read more I made an appointment for service. They have two security guards outside you present yourself to them and they assign a line for you to stand in. Mine was the service line. A tech came outside took my name and my description of myself. I then was directed to stand in another line. After a very brief wait I was waited on. We walked over to an empty table standing across from each other and I explained the problem she verified the problem then told me my options. The repair was to replace the whole display screen. I was under their service agreement so it was no charge. She told me it would be the next day it would be ready. She then excused herself and came back and said they can fix it today. Could I come back in an hour. I arrived back and was greeted and told to have a seat outside. A tech came out reviewed my repair and I requested they replace my screen protector which they did. Great screen protectors are not cheap but worth every penny.

I visited the Apple Waterside Store today to purchase the new iPad Pro and explore upgrades to a…read moreMac Studio and Vision Pro. I was greeted promptly upon entering, but when I asked for assistance with the iPad and trade-in process, I was told a sales associate would help me shortly. After waiting 15 minutes, no one ever arrived. Several employees appeared unoccupied, yet no one stepped in to assist. When I asked about the Vision Pro demo, I was told to return at 6:30 despite the demo area being unused and the store relatively quiet. Ultimately, I left without making a purchase -- even though I had come ready to invest in multiple new Apple products. The lack of initiative and attentiveness from staff was disappointing, especially for a brand known for its customer experience. I guess it doesn't matter when the paycheck comes either way, but it's frustrating as a loyal customer to be ignored when ready to spend thousands.