Staff lied to me about it being past 4pm deadline to transfer date to new iPhone I purchased. Said…read moreit would happen automatically the next morning. Went to another Verizon store and they said Coconut Point lies about that all the time to get people out of the store.

Made an appointment for the purposes of switching our service to Verizon and buying new phones…read more We were helped by several patient staff members, and accomplished our visit purpose. Our only beef: when Verizon notified us of our first and subsequent monthly bills it was no where near to the quote we had subscribed to. This necessitated another trip to get that straightened out.

These people have no idea what they are doing. The manager sits at a desk, and the staff have to…read morecome to her for everything. It takes at least two people to handle any transaction. They screwed up our account, and now we can't even get the bill to come out properly. I challenged the assistant manager on something he said, and he told me, "I don't have time to argue something as petty as this." My advice..,don't ever go there. That's why their reviews are so low.

Hey, I normally don't do bad reviews however it's 2:29 in the afternoon on Wednesday go to the…read moreestablishment and only to find out that they're closed with the sign on it. Be right back at 3:15 something like that. really you're gonna close in the middle of the business day.

Terrible Billing & Service! Made a return for modem and they lost it. Instead of billing me they…read moresent me to collections. Will never do business with this company. Avoid there services. Use Verizon!

Zonya was a great help! Very quick and efficient and super informative. Honestly haven't had a more…read morepleasant visit.

Apple is always wonderful.I have an appointment; I arrive; they solve my problem. And the best…read morething is that I understand what was done. Thank you,Apple!

I'm genuinely surprised at how poor the management experience is at this location. I now actively…read moreavoid coming here because of Jasma. The level of rudeness and lack of basic customer service from someone in a leadership role is unacceptable--especially for a brand that prides itself on its in-store experience. What should have been a simple, exciting order pickup was turned into a frustrating and unnecessarily negative interaction entirely due to management. There was no ownership, no professionalism, and no effort to create even a baseline positive experience. What makes this worse is the contrast with the frontline staff. They were excellent--attentive, helpful, and clearly committed to delivering a great customer experience. The fact that they can consistently perform at that level without leadership modeling those behaviors is telling. They're operating in spite of management, not because of it. That kind of disconnect doesn't just happen by accident--it reflects directly on store leadership.

I got my Macbook's battery replaced here 2 days before I moved out of state. Battery works fine but…read moreas soon as I got it back from the place, the trackpad didn't work properly, and the screws on the bottom of the Macbook aren't even screwed in all the way. I couldn't bring the laptop back because I obviously moved away. Recently the trackpad has begun bothering me so much.

(IPhone screen replacement) Both staff members I worked with were great. Super kind and made the…read moreexperience easy and painless. Thanks

I asked for a repair on my back glass on a new IPhone 16... they assured me it would be authentic…read morewhen it wasn't and the sides of my phone were scratched and camera lens fell off. I now have permanent damage to the back of my phone and they even asked me to play another $110 dollars to fix it after I had already payed $150. Surprised they wouldn't fix it for free after they blamed their mistakes on me "mishandling" my phone when there was no damage except for the lens. It was the glue and poor repair that caused my phone to break. Not very trustworthy/reliable... if you break the back of your phone just go to Apple to avoid the mistake I made.

From the owner: Don't let a shattered screen shatter your day: Our iPhone screen repair will have it looking like…read morenothing happened.

My iPhone 11 Pro lightning connector was no longer charging from the connector so I took it into…read morePerfect Phone. They said it would be ready in an hour. I picked it up later that afternoon and it now charges perfectly using the connector. I really appreciated their swift service and will be back when I need a new phone

From the owner: Perfect Phone is your go-to mobile repair shop for fast and reliable service. We fix phones in just…read more20 minutes—no long waits, no hassle. We also sell a wide variety of tech including iPhones, Samsungs, iPads, and more. Whether you need a quick repair or a new device, we’ve got you covered!

Thanks to Martin N got his wonderful review. It clinched me to come here. This place is…read morewonderful!. David was an amazing and awesome representative. He made sure our service transfer went smoothly and it did cut our bill more than in half. Store is very clean and the staff is very knowledgeable and all friendly. David made sure that we were able to relax with a hot beverage while waiting for assistance. We really are very pleased all around the this wonderful place.

Consumer Cellular is what is known as MVNO (Mobile Virtual Network Operator) that partner with AT&T…read moreto provide telecom service. Prior to 2024, it also partnered with T-Mobile but in 2024, it is exclusively with AT&T. The rate at AT&T was simply too high and we switched to a different service provider. Six months ago, we stop by the Consumer Cellular store at Gulf Coast Town Center to inquire about their plans and availability of iPhone 16. At the time of switching, Apple announced their 16 iPhones. We did not wait to upgrade to iPhone 16. We switched and used our old iPhones without any issue. With AARP membership and auto payment, we reduced our expense by nearly 50% per month! The store is huge, clean and organized with many sample phones, device accessories on display. We waited for six months and finally upgraded our devices to iPhone 16 with IOS 18.3 this week! Within one hour, we completed our upgrades flawlessly! The staff at the Gulf Coast Town Center location is very knowledgeable, friendly and professional. David is a seasoned technical professional with excellent people skill! Ronald and a female staff (I did not recall her name) always work with a smile! Highly recommend this store if you are interested in reducing your mobile phone expense!

Rodney, the manager, can diagnose and repair anything even when you are told it's impossible. I've…read moreworked with him on 3 repairs and each time, it was completed promptly and perfectly. His team is thorough and so patient with walk ins.......We are so lucky to have him at this location in North Naples!

Stopped in to get a part replaced. Was quoted $150 and told it had to be ordered. Did not receive a…read morecall when it came in. Checked in a couple weeks later and they told me to come in. Part fixed in 15 min while I waited. Charged $30, causing me to question why I was originally quoted $150. Seemed a little shady to me (employee hinted at feeling the same way of the other employee).