Car broke down on our vacation and they were very helpful, courtesy and considering that they had…read moretornadoes 2 days before and there internet wasn't working half the time they were having card time getting our parts, they went on and beyond there duty to help us. They called us a Uber to our hotel and made us very comfortable. So if you are in the Cleveland, Ohio and you break down who do you call not the ghost busters but these guys Thank you again Anna

They are courteous. What I don't like is on constant communication about repairing my vehicle…read more Call your customers content about what's going on and what they are doing that day with your car. I tried calling them direct and their system takes you through all this stuff in setting up an appointment. I need to talk to a real person not a machine. This kind of stuff makes me feel like I made a bad decision in taking my car to them. I am disable, which I can't walk that much it is very painful for me. I need my car now

I waited 11 days and still have no response what so ever from them. Not a yes, we can help with…read morethat nor a no, we cant help with that.

We are new to the area and experienced our SUV not starting after a big snowfall with below zero…read moretemps. We had it towed here and was in communication with Terrence. The whole staff is beyond amazing! Terrence kept me in the loop from when my car arrived, diagnostics, and to all the findings the tech, Raquel, saw. I got a very throughout, itemized, and detailed list of everything that was inspected- good and bad with photos/videos to show me what they saw. This is a huge thing for me with transparency! They never tried to push anything and listened to my concerns. Terrence offered many different quotes for the questions I had. Highly recommend this location and look forward to using them in the future with any repair and service needs we have!

I brought my car in for repair and was impressed by the professionalism of the staff. They…read morecarefully diagnosed the issue and clearly explained what needed to be done. The repair was completed properly, and my car now runs smoothly. The only downside was that the service took longer than I expected. Overall, I'm satisfied with the quality of the work.

Great place to take your car. I've been there for two oil changes and once for a repair on my power…read moresteering mechanism. They will walk you through what they need to do, how much it costs, and what they suggest should be done. They do not do anything without your consent and won't try to sell you services you don't really need. Employees are very pleasant and the location is very convenient for those who work downtown. Prices aren't outrageous either. They get the work done on your schedule, either right away so you can get ur car immediately or later so you can come back after work. Overall, a great place. I will be coming here for all my future car-related needs!

Rad Air is well, just RAD. I moved to CLE a week ago and had tire issues as I rolled into town. I…read morehad to find a new car repair place in a new city and as if moving wasn't nerve wracking enough. Everything about Rad Air made this entire car (tire) issue easy! I called and talked to Paul (who is beyond amazing), told him my car issue and told him I just moved to town. He told me I could come right in and offered me a loaner vehicle so I could get done what I needed to that day. I arrived at Rad Air, downtown and the entire process was so simple. Paul treated me with kindness and respect, and he was able to save the day! Pricing was reasonable as well! I have found my new car repair place in Cleveland and I could be happier. Seriously, the best car repair place I have ever been!!!!

Outstanding communication, competitive pricing and superb workmanship and fast turnaround time!…read more Brandon is outstanding. Highly recommend

Couldn't be happier with the level of customer service and the actual work done on my vehicle…read more They do a tremendous job of keeping you up to date on the work being done. They also go above and beyond with the warranty company to make sure everything was taken care of. Thank you!

Never,ever buy a car from these people. Sold a car that had been is an accident and did not…read moredisclose to the buyer. Have not been able to get car registered due to the fact that a fan keeps cutting the co sensor wire. Have another appointment to have jeep looked at. Contemplating contacting the Ohio AG office with a complaint against this scam artest.

very expensive always leaves lights on your dashboard got my car back worse than it wasread more

I've been going to them for over 10 years now and yes they sometimes very busy but they always make…read moresure my work is done and dne right and yes they tell what work I need done and seems like they adding on but they just really looking out for me.. n I will always trust them and let them take time they need to make sure my work is finished and in great condition and I trust them complexly so just be patient with them cuz not always there fault cuz of faulty parts..especially if u buy urself!! Stop being cheap and let professionals handle it n pay them cuz they will always work with u n u will be rolling n in god hands with one stop.. yes sometimes u will have to come out ur pocket but not as much as most n especially like ten times messing with a crack head bootleg mechanic lol so just chill and be responsible and go to one stop they got ur back!!

I have been a customer of One stop auto for years. I've spent thousands of dollars and recommended…read morefriends and family to Tim and Venessa. I have a 2017 Cadillac XT5. I took my vehicle in to Stop because my check engine light came on and it was the thermostat. Tim told me that it would $450 plus tax and it would be about two days. I drove my car to the shop with only the engine light on. Tim had my car for over a week. After he fixed the thermostat every light on the dash was on and my car was non drivable. He said the engine was in default and he didn't know what was wrong and I should take it to the dealer. Tim damaged the fuel injector, and this cost me $1851.00 plus we had to get a rental car. I gave Tim the opportunity to fix this and he got nasty and told me to take him to court. Under no circumstances should a customer drive into a repair shop and then have to get their car towed out with no explanation as to what the problem was. This repair was clearly out of his league. The Cadillac Dealer called within an hour and told me what it was. He wasn't even competent enough as a mechanic find out why all the lights on the dash were on. DO NOT TAKE YOUR TO one stop auto because I ending up making TWO STOPS and the second one cost me $1851 dollars. Now he will write a rebuttal, make a bunch of excuses, and try to spin it instead of taking accountability. Lets see how he spins this. Remember DROVE IN WITH ONE LIGHT ON AMD TOWED OUT WITH 5 lights on. Those are the facts.

Royal Car Service is GREAT! We have been taking our car there for over 25 years. Royal Car Servive…read moreis honest, knowledgeable, fair and prompt. "Z" and the team continue to exceed our expectations. I would hight recommend Royal Car Servive.

These guys have been my go to mechanics for over a ten years! Reliable, fast and quality work. They…read morehave a lifetime customer

I cannot say enough about this place. I'm a 64 year old single women, and over the years I have…read morebeen led astray many times by auto mechanics looking to make a few extra bucks off of your lack of mechanical knowledge. These two gentlemen went above and beyond to help me. At a beyond reasonable price I might add. I had a fuel line leak, and it was explained to me clearly what my options were and they respected my decision and had it fixed while I waited. Many other customers came in while I waited, and I watched them go the extra mile for each and every one of them. You could tell by the very interactions and conversations, that every customer left with the same gratitude for their service that I did. Well done guys and thank you for service to our community. I will highly recommend you. Thank you again.

Called in the afternoon to find out if they could get me in for a Vehicle inspection before I…read morecommitted to a purchase from a Car Dealer in the area, Joe fit me in the next Morning before 10:00am Good Customer Service. When I arrived, they got me right in Joe & his Guys took their time to explain the issues with the vehicle & potential cost of the repairs, Very Fair and Honest evaluation of the vehicle's issues to help me make my decision on my purchase. I drove almost 45min. to look at it & ended up not getting the vehicle, But I would definitely Go back to Joe and will refer him to others in need of Car Repair work because Fair & Honest & Upfront,,,,,,,,, CUSTOMER SERVICE is Hard to find any more. Thanks Joe Bill K.