Im so disappointed with Drivetime i drive 9 hours one way a total 18 hours $400.00 in fuel to get…read moreto Missouri and the jeep was a total wreck bad oil leak rusted doors and I was told the jeep was 100 percent perfect. I was offered a bottle of water and was told its a used vehicle so its not perfect $24,995.00 for a oil leaking rust bucket. Connor strung me alone a hold saying he is going to make it good and not a simple single call back or even a text message

HORRIBLE! Bought an suv 2 days ago. I go to start it this morning and its broken down, won't even…read moreturn over or anything. They are not willing to help, just told me to file a claim. DO NOT BUY HERE

My son and I were very happy with our experience here, especially after having felt burned during…read morenegotiations by another dealer the day before. Keith Banks, our Sales Professional, was upbeat, personable and knowledgeable. He helped my son find a vehicle with the main options he wanted (4WD/8 Cyl), and the dealership was motivated to sell, working with us on our trade-in, or wearing us down with numbers. Mark, the finance guy was equally helpful and respectful - no pushing add ons for protection, warranties, etc. Besides the people all being genuinely friendly and happy, the showroom has free wifi, is beautiful and comfortable (important if you are in there waiting for your car to be serviced). This has been the easiest and happiest car buying experience I have had.

This place used to be called Lantern. Now it's owned by some awesome cuban dudes that do a great…read morejob with customer service. Good selection of vehicles and options for buying them. They really try hard to please their customers. The owner, Lewis/Luis was great and every time I had to go back there, I was treated well and saw that they do that to everyone. The finance manager, Yurkis, was super and works his heart out for customers. The whole experience was a good one even though I had to go back 5 times (for various reasons). My ONLY complaints are with the "mechanic" and having to pay nearly $150 to pick up the final license plates which we thought were included in the price. Tiny parking lot and tiny office next to the big Batteries sign. Overall, this seems like a good place to get your next vehicle and they speaks many languages to appeal to a wide variety of customers. I would buy here again!

I dealt with Jamie Schutt and Dale Harrell to get a new Lexus TX three row SUV to fit my big family…read morein. Both were 10/10. I used to drive to the east coast for Lexus. Not anymore! 10/10 recommend Fort Myers Lexus.

How about getting some new cars to test drive. The salesman wanted to test drive a 2023... & kept…read morerepeating " it's a Lexus". When we said not interested since we had never owned one, he walked away from us! He also said money up front to order the car we wanted.. who does that?Try retraining your staff. Won't be back.

I first became aware of MoFM in 2024 while looking for a new car that I needed to leave at our…read moreplace nearby. It was a used 2016 Honda CRV EX. During my research I disliked the parent company and felt they were dishonest. But I did not get that vibe when we went. I dealt with Betzi who I thought was great. We liked the car enough to make the purchase. I thought it was a little expensive but It was a real clean car with low mileage. I even paid for the extended warranty. So I walked out happy. Seriously! One of the tailights was broken when purchased and they took care of it quickly and efficiently. And threw in a carwash! About a year later there was an accident on 75 and I could not avoid one of the wrecked cars, the one that started it all. The damage was minimal but the airbag deployed which generally means the car will be totalled. Main thing is no one was injured Not long after I went back to inquire about getting my extended warranty money refunded. I was told a check would be mailed. Time went on and I forgot about it. Last year before heading North I bought a 2024 Chevy Trax 2RS. This season I was determined to follow up. I procrastinated. Now it's the end of April. I liked the Trax but found it a little tight. So I looked at Car Max, Carvana, etc to get a price. They were in the same ballpark. I finally went to Mini to inquire about the warranty money. While there I asked Betzi about her interest in my Trax. I told her I would take no less than what the car buyers had offered. So Mini agreed to buy the Trax. I came back with the car and paperwork and we did the deal. She said the check for the car would be mailed, which was unusual (for me). She also said the same for the warranty . Anyway, to wrap it up, both checks were received shortly after, and once again was very happy at MoFM and dealing with Betzi!

I had a very frustrating experience with MINI of Fort Myers while attempting to purchase a CPO…read morevehicle remotely. I was required to wire the full purchase amount before being provided final paperwork, which meant I had no opportunity to review the documents in advance. After payment, I discovered discrepancies in the tax amounts -- what I paid did not match what was reflected on the official paperwork. I reached out multiple times for clarification but received no response from the finance manager. The only time I was able to speak with someone about the documents was when I was patched into a call initiated by someone else, and instead of reviewing the issue and my concerns, the transaction was immediately canceled. We escalated the matter to the General Manager and had multiple conversations. While he expressed a desire to resolve the situation and acknowledged there may have been an error, no meaningful effort was made beyond returning the funds, and no clear explanation of what occurred was provided. At no point did the General Manager reach out to me directly by phone; communication we me was only conducted via email, and my communications are well documented. I do want to acknowledge that I later learned the General Manager made an effort behind the scenes to reach out to another Sonic Automotive dealership to help facilitate the transaction. I appreciated that and did call to thank him. However, it is important to clarify that throughout this process my communications were calm and courteous, and simply focused on understanding and verifying the documentation before signing. The only interaction that was not professional was with the finance manager, who declined to review the documents and then immediately shut the deal down after concerns were raised. The core concerns remain unchanged -- incorrect paperwork, mismatched tax amounts, and an inability to obtain clarification when reasonable questions were asked. The combination of inconsistent documentation, lack of communication, and how concerns were handled made this a very disappointing experience. I would recommend caution, especially for out-of-state or remote purchases.

Asking nearly double the market value (worth $9-10k, asking $16k). It's worth even less than that…read morebecause of the stupid mods that have to be removed. When I called to inquire about the apparent pricing mistake because I am interested as a cash buyer, he was very rude, very unprofessional, talked to me like I don't even know, just very unprofessional. I asked and he started arguing about what he buys it for at auction. But it's literally double the market value. The way he talked to me very much irked me, I said I don't want to talk to you, you're unprofessional, and he said "good!" Wow. That's some seriously atrocious customer service. He appears to be the owner. Fact is if I wanted to pay $16k which is in my budget, I could get one with half the miles and twice as new, because the car being sold is 13 years old (2009) with 177k miles. He's asking $6k over market price. I see that others complained similarly, this seems like simply a ripoff artist profiting by exploiting people who don't do their research. If you came here, you did your research, and you're right, the price is way too high.

Got my second car here and I'm super happy with it! Great deals and smooth transaction! Awesome…read moreservice, thanks for the BMW :)

Had a wonderful experience. Our salesperson Rhonda was most helpful and followed through on many…read moredetails concerning the vehicle we were considered purchasing. Many thanks for all of your help and we will not hesitate to recommend your dealership. By the way this dealership is wonderfully appointed and you will feel most welcome here. 5 stars all around.

This service repair shop gets the job done! My service representative Cody is very attentive and…read morecourteous. I have been going to them for years now and been nothing but satisfied. The service is excellent and completed in a timely manner. My only drawback is the total bill at the end of the day is always more expensive than I would like, but I return for the quality of work! Thank you Cody and the staff for an awesome job!

Meat market. Over charged for my car and worse experience ever buying a car. I would never buy from…read morethem again or recommend. Stay away buyer beware

On March 18, 2021, I attempted to purchase a used car here from my Navy Federal Truecar buyer…read moreprogram. Buyer beware. Do not purchase from here. They lied multiple times about the price of a used jeep 2020 grand cherokee white. Liz, in sales lied about the price being $37,000 and the price of $27,999 was wrong on the website. I called and Liz, the internet sales manager, confirmed that the price of 27999 was right and there is a reconditioned fee of over $3,000. I explained that I have a true car certificate that shows only the dealer fee of $999 and no reconditioned fee. Liz said that I can bring it in and they will honor the true car price. I came in and the salesman was not willing to honor the price. I asked for the manager, but the manager would not come out to explain. I asked for Liz and she would not go downstairs to talk to me because of an emergency she was dealing with according to the receptionist. I am now writing this review as a warning to stay away from this dealership. There is no need to go through what I went through. Shop your hard earned money at a dealer that deserves it more. As I write this review, the manager is still hiding in the office unwilling to address my complaints. This act of avoidance is against the rules for how dealerships can operate. I will be documenting this in an official complaint to the Florida Highway and motor safety vehicles organization. I will also write a complaint to true car and the better business bureau. Lastly, I will write a complaint to the state attorney general for lying and manipulation to the consumer. There is no place for car dealerships to operate with shady business practices in Florida. I encourage all those who have experienced similar cases to do the same for this terrible and shady dealership. The New Car Sales Manager, Blake Varnado, was the one that was avoiding talking to me to resolve the issue. The sales consultant, Armstrong Chutkan, was the most unprofessional of them all. He was arguing with me over the price and I told him I want to talk to the manager but he refused to leave. He was standing uncomfortably close to me and my girlfriend. He stood there arguing with me after I told him to leave multiple times. Eventually I walked away and ignored him. He was still standing there for a few minutes until he finally left. His violent and atrocious behavior should not be anywhere near customers. Do not work with him or this dealership.

Purchased a 2026 Pathfinder this week. Even though I may not be the easiest customer to work with…read more... The staff at Ft Myers, Nissan were very helpful, from the salesman, Palm, the GM Kenny and the owner,, Mike ... We had a lot of back and forth but at the end of the day there were all smiles and handshakes all around.... So, if you are looking for a dealership and staff that will treat you not only right but will treat you fairly... This is the place to go!! I would highly recommend them!!!

bait and switch experts. two months ago bought a used Nissan "certified pre owned " rogue from this…read moredealership. advertised price on line was reasonable, low mileage , nice vehicle. after test drive we said we'd buy it and all of a sudden the price was $10,000 higher than advertised. they were adding "mandatory fees " that they insisted were necessary. after standing firm and getting up to leave the fees were taken off and we came to agreement on the advertised price plus sales tax and registration. after giving them a large deposit and agreeing to finance the small balance we then had to meet with the finance manager where he told us that we could not buy the vehicle at the agreed price unless we financed the entire cost. again we got up to leave and after much back and forth he finally agreed on the terms we had originally set. A couple of days later we could not get the windshield washer to work so I checked under the hood and the windshield washer fluid was empty and the radiator fluid was low. It seems that their 200 some odd point inspection to become "Nissan certified pre owned " is also a scam. The sales people were very friendly and personable but it is all about gouging you as much as they can. I would not ever buy from them again. Watch your back.

Waste of money and time. All their cars are lemons. They all fail to work after about a month. My…read moreboyfriend bought a truck for $8000 and in the month that he has had it he's spent over $3000 trying to repair it. They don't have a warranty on anything cause THEY DONT CARE. My friend bout a suv brand new basically a 2014 with 20k miles and she had to spend $2500 getting her transmission replaced after only owning it for 2 weeks. DONT BUY FROM HERE

Recently bought a truck from them, we need assistance, though. They had a truck advertised as 4WD…read moreand came to find out the drive shaft had been removed, so it will only operate in 2WD they need to get that fixed. Also had to put two new tires on the day after purchasing the truck, even though when I mentioned it to the Rep he said they were still at 30% and would last a while. Replaced an Alternator within two weeks and now it is pouring black smoke. I hope we can get these issues resolved, quickly. I give four stars for communication, selection and finance options.

I needed a new battery for my Toyota Rav4 which I recently purchased as it was nearly completely…read moredead. I stopped at the Napa store on J & C Blvd. in Naples and spoke with Devin Nova. He is from the Napa store in Fort Myers on Boy s Scout Drive and happened to be in Naples for the day helping out. He was so incredibly helpful in getting me the battery I needed - even bringing it out to my car. As the store was not busy, I asked if he could help me switch it out. He told me that they normally do not do that, but since the store was not busy he would help me as he always likes to make the customer happy. It only took a couple minutes and I was on my way. Devin went way beyond what was expected and was so friendly and helpful, even wishing me a good day and to be safe when I left! He is an example of what customer service should be! By the way, I don't know why it says I'm from San Francisco...I live in Naples, FL !

If a part isn't by make and model they can't look it up in their system. And God forbid if they…read morehave to be creative because your car is custom and they can't figure out the part even if you bring it into them. Then they will argue with you. They are about as much help as a screen door in a rain storm.