I love this place I have experienced nothing but professional experience with the owners and their…read morereceptionist. I even felt that they listen to me and my concerns in regards to my pain I fell asleep every time I had a treatment there and found it easy to sleep and get my muscles to relax by having acupuncture treatments done. i would highly recommend them over anyone else love love love them!!!!

The secretary at the front desk is very unprofessional and doesn't know how to verify insurance…read moreinformation. then wants to over charge you without calling and verifying insurance. then wants to double charge your copay after you said you would call to try to straighten it out. first she charged me my co-pay and then she wanted to charge me the same amount again and then when I asked her to call the insurance company or wait for me to call. She got very upset and said I needed to pay so I went to pay and I was not happy. So she walked out of the room and closed the door on me and just left me there in the lobby by myself. Acupuncture is supposed to be a pleasant experience and this was just terrible. Then Lyndsay who was working with me, she was really providing great treatment. But I can't trust their secretary. I don't think I'll come back cause it was a very sad experience!! Edit to add: After speaking with the insurance company they will start an investigation on why they were over charging me. The secretary also said on my first visit I was charged two co-pays of $20 each. My insurance company told me that they only submitted one claim so I should've only paid one co-pay of $10. They didn't tell the insurance company that I was charged and paid two co-pays for that first visit. If anything, they should've charged my insurance company more for consultation and treatment. I only have one co-pay per visit with my benefit. It doesn't matter if I'm having two different things happening. This is a reminder everybody call your insurance company before you get any treatment done so you know exactly what you're supposed to be paying. This would've been the third visit I was overcharged. Lyndsay refunded what I did pay for today's visit and was gonna make sure I wasn't charged for not coming to my appointment. Lyndsay was very professional, but I don't know about the secretary. I gave this place one star because insurance fraud is real. I don't want other people to deal with what I'm having to deal with. A lot of people aren't on top of their coverage like I am. But I used to work in insurance billing and I used to have to explain to people all the time what was covered and what wasn't.

Ashley was wonderful. She made sure to ask where I was hurting and what areas I needed the most…read morefocus. Her pressure was perfect, no "fluff and buff" but actually getting into the muscles and helping them loosen up. Afterwards I felt so relaxed and was able to finally sleep without the back and shoulder pain I'd been having.